• Developing the CRM and loyalty strategy, ensuring alignment with the overall marketing, branding and customer strategy.
• Optimising the customer lifecycle and driving a seamless customer experience.
• Owning and driving CLTV.
• Tracking and reporting all metrics at regular intervals and leveraging data and insights to make informed decisions.
• Keeping abreast of competitor activity and sector trends.

What It Will Take to Make your Mark

This role requires strategic thinking, curiosity for and interrogation of data, coupled with a passion for customer engagement.  You'll bring:

• Prior experience working across large customer sets/databases.
• Knowledge of best-practice customer engagement email strategies and how to drive segmentation and personalisation.
• Practical knowledge and hands-on experience using and managing CRM systems (eg Emarsys) and loyalty systems (eg Yotpo).
• An understanding of digital and design technologies and tools (eg Shopify Plus, Photoshop, Figma)
• Digital and email marketing expertise with a strong understanding of email commercial performance.
• Technical and strategic experience designing and executing email campaigns.
• A flair and thirst for working in a fast-paced environment where innovation and results are rewarded.

Curious to find out more?  Call Michelle Rubinstein at The Onset on 0413 463 043 or apply online.

Sshh! Can you keep a SECRET?

• Specialist Helpdesk / technician role - Win 10/11
• 6 month contract
• Williamtown
• Potential opportunity for an extension 
• Requires NV1 clearance

You’ll be working at secret and later top-secret levels of security clearance in this Tech Support role, joining the Williamtown, NSW helpdesk of a globally renowned private business.

Please note: This business is associated with the Australian Government, and as such this role is ONLY open to Australian Citizens who have *NV1 clearance*.

Starting as a contract role, there is room for you to become a permanent member of the organisation down the line. Plus, having security clearance places you in the unique position of being able to access other similar roles in future.

The Role

In this position you will be troubleshooting moderately complex delivery systems or network issues and escalate problem as appropriate and assist with basic computing delivery systems configuration management.

You will be responsible for applying compliance of IT operations against industry standards, ensuring efficient and effective delivery of IT operations, and escalating and coordinating the resolution of basic hardware or networking issues to vendors and suppliers.

You must also ensure that all documentation is current and aligns with Policies and Procedures, as well as participating in and responding to tasks as notified through the IT Service Desk.

About you

• Experienced in the support of networked PCs running Windows-based software applications
• At least 3 years’ experience in PC Support, with Windows 10/11.
• Working knowledge and experience with PC hardware and peripheral equipment
• Excellent communication skills
• Ability to obtain a security clearance to SECRET as required
• Ability to work with limited supervision
• Certificate Level qualifications in IT and typically 4 or more years' related work experience or an equivalent combination of education and experience.
• The ability to undertake ad-hoc tasks out of hours and available to be rostered for on-call duties if required
• Driver’s license and ability and willingness to travel to remote sites if required

 
If this sounds like you? apply online or get in-touch with Steven via email steven@theonset.com.au.

Not so long ago, in a startup not so far away… a new signal was detected.

In a world where robots are limited to executing commands and occasionally dealing with oil leaks, a team of rebels seeks a bold new solution.

Their mission?

To create the software that will enable machines to think, adapt, and interact like humans.

But the road ahead is full of challenges.

The software, the brain that makes everything work together, is yet to be perfected.

Without it, the machines will remain nothing more than tools.

To complete this mission, we need a Robotics Software Engineer.

Someone to help us build the software that will bring the hardware to life and guide autonomous systems to a whole new level.

Picture R2-D2 plugging into the Death Star’s system to disable the trash compactor.

That's sort of what we're hoping to build. 

The galaxy is waiting.

A team of engineers have already started the work…

They now need you to help them build software modules for a range of mission-specific autonomous systems.

To scale these systems and bring them to life, you’ll ideally bring experience architecting systems from the ground up.

You’ll implement ROS-based software to allow machines to autonomously navigate, make decisions, and act independently.

You’ll engage in hands-on fieldwork, testing and fine-tuning robotic systems outside the lab to prepare them for real-world missions.

What you’ll bring to the story:

• Experience building robotics software using C++, Python, and ROS/ROS2.

• You’ll have experimented with a mix of motion planning, control systems, sensor fusion, and navigation systems.

This is not a typical robotics job.

Just like R2-D2, these robots won’t just follow commands - they’ll lead the way.

The Force is calling. 

Will you answer?

Thaís Amorim - thais@theonset.com.au

Thinking about change? How about a change of country? 

In the last year, Sydney has had 2800 hours of sun. London? Only 1300. Rainy days? We had 70 in Sydney. By contrast, you needed your brolly in London for 152 days of the year.

Depressed yet? Let’s change that. 

When you’re not basking in the sun, enjoying the warmer 28 degree temps, you could be doing something interesting at work.  

You could help bring novel wireless, fabless, Wi-Fi technology to market with the team that invented Wi-Fi over 20 years ago. 

You’ll go on a journey, diving deeper into RTOS than ever before alongside a team of experienced engineers. Unlocking new lessons in power management and performance optimisation. 

Alongside Analog, Systems and Digital IC Design Engineers you’ll develop an in-depth understanding of multi-core SoC’s, WiFi standards, it’s 11ah variant, IoT applications and networking stacks in a newly created role.  

You'll get a competitive salary, stock options, work from brand new offices (20 minutes from the beach) with unrivaled city views, coffee expenses covered and regular team events like karaoke nights, running clubs and tape-out parties to get to know your new colleagues at. 

The work you’ll be doing

You’ll join an embedded software team implementing the IEEE 802.11ah standard on state-of-the-art RISC-V multi-core chip architecture. 

You’ll be doing it in a low-regulation, high-potential market as part of a business that’s founded and run by engineers who understand what you need to do your job properly.

There’s a healthy R&D budget, the overall team is still less than 200 people so everyone knows your name and there’s still a real buzz around the office.

What you’ll need

• BSc in Electrical, Electronics, Communication Engineering or Computer Science

• At least 4 years of experience in embedded software development using embedded C

• Experience using RTOS - ideally FreeRTOS but Zephyr or ThreadX will do
  

If that’s you, you can look forward to working alongside some pretty smart people who genuinely enjoy what they do in warmer, sunnier climate. Just remember to pack your sunnies. 

We’ll take care of your relocation costs and visa sponsorship. 

To find out more and for an informal chat, get in touch with me; Thaís Amorim, at The Onset. You can email me on thais@theonset.com.au or WhatsApp +61 449 052 783.

#LI-AL1

National Commercial Sales Executive – Exciting Opportunity in Sports Media

A leading sports media brand is seeking a driven National Commercial Sales Executive to take on a unique, unrestricted role in the industry. This is your chance to work with a blank slate, leverage your strengths, and create your own success while representing a well-known and innovative brand.

The Role

• The Opportunity to be Creative with Sales Opportunities: Operate freely to build your network and uncover new opportunities.
• Business Development: Engage with direct marketers to place unused digital inventory into campaigns.
• Collaborate for Success: Work with a strong strategy team to craft compelling responses to briefs.
• Innovative Brand Activation: Link physical and digital assets, including social media, to offer unique partnership solutions.
• Client Engagement: Spend time out of the office building relationships, hosting clients, and attending sporting events to foster partnerships.

What You’ll Bring

• 2–3 years of sales experience with a track record of creating and winning new opportunities.
• Strong business development skills with the passion for growing revenue
• Passion for sports and enthusiasm for creative, collaborative work.
• A proactive, results-driven attitude and the ability to work flexibly and independently.

Why Join?

• Work with a vertically integrated brand offering exciting activation possibilities.
• Receive mentorship from a sales leader who understands what matters to salespeople.
• Be part of a passionate, creative team with a hybrid work model and flexibility.
• Attend high-profile sporting events and represent an industry-leading organisation.

Interested?
Apply online or call Michelle Rubinstein at The Onset on 0413 463 043.

Sshh! Can you keep a SECRET?

• Specialist Helpdesk / technician role - Win 10/11
• 12 month contract
• Brisbane CBD
• Potential opportunity for an extension 
• Requires NV1 clearance

You’ll be working at secret and later top-secret levels of security clearance in this Tech Support/Helpdesk role, joining the Brisbane QLD helpdesk of a globally renowned private business.

Please note

This business is associated with government, and as such this role is ONLY open to Australian Citizens, as Government security clearance is required we are looking for candidates with NV1 clearance.

Starting as a contract role, there is room for you to become a permanent member of the organisation down the line. Plus, having security clearance places you in the unique position of being able to access other similar roles in future.

The Role

In this position you will be troubleshooting moderately complex delivery systems or network issues and escalate problem as appropriate and assist with basic computing delivery systems configuration management.

You will be responsible for applying compliance of IT operations against industry standards, ensuring efficient and effective delivery of IT operations, and escalating and coordinating the resolution of basic hardware or networking issues to vendors and suppliers.

You must also ensure that all documentation is current and aligns with Policies and Procedures, as well as participating in and responding to tasks as notified through the IT Service Desk.

About you

• Experienced in the support of networked PCs running Windows-based software applications
• At least 2-3 years’ experience in PC Support, with Windows 10/11.
• Windows 11 exposure an advantage.
• Working knowledge and experience with PC hardware and peripheral equipment
• Excellent communication skills
• Ability to maintain NV1 clearance
• Ability to work with limited supervision
• Certificate Level qualifications in IT and typically 4 or more years' related work experience or an equivalent combination of education and experience.
• The ability to undertake ad-hoc tasks out of hours and available to be rostered for on-call duties if required
• Driver’s license and ability and willingness to travel to remote sites if required

If this sounds like you then please get in touch with Steven via email steven@theonset.com.au.

A fast-growing e-commerce scale-up, owned by a major Silicon Valley retail platform, is looking for its first Security Engineer to establish and enhance its security posture.

This hands-on role involves improving security processes, systems, and governance across compliance, disaster recovery, vulnerability management, and firewall security. You’ll work closely with engineering teams to implement security best practices across infrastructure, applications, and cloud environments.

Key Responsibilities

You’ll lead security compliance efforts, conducting audit reviews and ensuring alignment with PCI DSS, ISO 27001, SAS 70, and other regulatory frameworks. You’ll also facilitate governance processes, manage risk registers, and enhance security documentation and SOPs.

Business continuity and disaster recovery will be a key focus, including maintaining BCPs and managing disaster recovery simulation testing to ensure operational resilience.

In vulnerability management, you’ll oversee penetration testing, security reviews, and remediation efforts, applying patches across code, infrastructure, and networks. You’ll also conduct firewall rule reviews, manage WAF rulesets, and monitor network security to prevent threats.

Beyond governance and operations, you’ll play a critical role in securing .NET applications, Azure infrastructure (AKS, Key Vault, DevOps, Application Gateways, Azure AD), web application firewalls, and MS SQL databases.

Qualifications & Experience

We’re looking for someone with at least three years of experience in security operations and engineering roles, with a strong understanding of security frameworks and tools like OWASP, PCI DSS, Cloudflare, and Sophos. You should be comfortable working in Microsoft .NET (C#), Azure environments, and Azure DevOps while having hands-on experience with database management, network monitoring, and vulnerability scanning tools like Semgrep. Familiarity with AWS is a plus.

This role is ideal for someone who thrives in fast-moving environments, enjoys hands-on security engineering, and wants to shape security strategy from the ground up.

Some consultancies always seem to be ahead of the game—winning great work, growing their client base, and fostering long-term partnerships. They know their market fit, deliver deep technical expertise, and build trust with every engagement.

The consultancy we’re working with is one of them.

They’re not just about business; they value people, relationships, and even a good laugh—because culture matters just as much as capability.

With an established presence in QLD, they work across government, energy, retail, and more, with core specializations in Microsoft Dynamics 365, Power Platform, Cloud/Data, and Architecture. They’re already plugged into major initiatives, from the Brisbane Olympics to the QLD Energy Plan.

As Principal Solution Architect – Dynamics 365, you will lead and deliver projects while guiding a team of consultants. You will remain hands-on from pre-sales to final product delivery, ensuring technical excellence and business impact.

Your role will focus on three key pillars: building a team, utilisation, and pre-sales/sales.

• Design solutions leveraging Power Platform and Microsoft Dynamics 365
• Lead project delivery from pre-sales through delivery 
• Create custom plugins, workflow assemblies, and APIs for advanced functionality
• Automate workflows using Power Automate
• Engage with clients to understand their technical and functional needs

Required experience: 

• Deep expertise in Microsoft Dynamics 365 CRM and Power Platform (as a Solution Architect)
• Strong pre-sales and client engagement skills, with the ability to shape technical solutions that drive business outcomes
• Experience working across the full project lifecycle, from scoping to delivery

Lead high-impact projects across QLD, including major government and enterprise clients.

Interested? Get in touch at ronny@theonset.com.au with a copy of your CV to set up a discussion.