Job Description

Sshh! Can You Keep a SECRET?

Specialist Helpdesk / Technician | Windows 10/11
📍 Williamtown, NSW
📅 12 Month Contract (Potential to Extend)
🔒 NV1 Clearance Required

Ready to put your tech skills to work... under wraps?

Join a globally respected private organisation supporting an Australian Government operation. This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels.

Why this role?

• Long-term career potential: Start on contract, with future opportunities for permanency.
• Security-cleared? You’re already in rare company—this role opens doors to future opportunities.
• Work on impactful projects with real-world importance.

What you’ll be doing

• Provide IT support and troubleshoot moderately complex delivery systems or network issues.
• Escalate and coordinate with vendors on hardware or networking problems.
• Assist with configuration management of basic computing delivery systems.
• Ensure documentation is kept up to date and aligned with policies and procedures.
• Respond to service desk tasks and support tickets in a timely, professional manner.
• Ensure IT operations meet industry standards and compliance requirements.

What we’re looking for

✔ 3+ years' experience in PC support, specifically Windows 10/11 environments
✔ Strong understanding of networked PCs and peripherals
✔ Excellent communication and troubleshooting skills
✔ Certificate-level IT qualifications (and ideally 4+ years' relevant experience)
✔ Ability to work independently, take initiative, and follow through
✔ NV1 clearance (Australian Citizens only)
✔ Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call
✔ Valid driver’s license

Bonus points if you

• Have experience in secure environments
• Thrive in fast-paced, high-trust teams
• Love tech but also like keeping things hush-hush

🎯 Interested? Apply online or reach out to Steven at steven@theonset.com.au.

Top-secret tech support isn’t for everyone. But if you’ve got the clearance, we’ve got the opportunity.

#LI-AL1