Senior People & Culture Partner

Join a growing technology business at an exciting stage of its journey, where you'll have the opportunity to make a genuine impact across the People & Culture function.

This is a broad, hands-on role combining business partnering, employee lifecycle management and the delivery of key People & Culture initiatives.

What you'll be doing

• Partner with managers and senior leaders across a broad range of people matters
• Independently manage performance, employee relations and more complex employee matters
• Provide practical advice and recommendations when situations aren't always clear-cut
• Influence and challenge stakeholders, and drive matters through to resolution
• Improve processes across the employee lifecycle, including onboarding and offboarding
• Streamline performance management and recruitment processes
• Lead P&C projects and build scalable, consistent ways of working
• Support the selection and implementation of a new HRIS
• Review and strengthen policies, compliance and governance

What we're looking for

We're looking for an experienced P&C generalist who can hit the ground running across a broad range of people matters.

You'll be comfortable independently advising senior leaders, navigating complex employee matters and making recommendations when the answer isn't always clear-cut.

Just as importantly, you'll take ownership - forming your own view, recommending an approach and driving it through to an outcome, even when there is resistance or a lack of follow-through.

You'll bring:

• Broad generalist People & Culture experience
• Experience independently managing complex employee relations and performance matters
• Strong experience partnering with and advising senior leaders
• Confidence constructively challenging stakeholders and influencing outcomes
• Strong knowledge of Australian employment legislation
• Sound judgement when navigating ambiguous or less clear-cut people matters
• A track record of taking ownership and driving things through to resolution
• Experience improving P&C processes and ways of working
• Comfort working in a growing environment where processes are still evolving

What's on offer?

• The opportunity to shape and strengthen the People & Culture function as the business continues to grow
• Genuine ownership and autonomy to improve the way things are done
• Work alongside an experienced and supportive Head of People & Culture
• Lead the implementation of a new HRIS and key People initiatives
• Join a collaborative technology business experiencing significant growth
• Flexible hybrid working

Apply now or contact Geri Condon at The Onset on geri@theonset.com.au

Staff / Principal Backend Engineer – Payments Infrastructure

Sydney | Early-stage | Greenfield | Java / JVM | Payments & Billing

This is an opportunity to join a well-backed software company at the point where the core engineering foundations are still being built.

The business is building payments and billing infrastructure for software companies. The problem goes well beyond processing a payment. It covers how SaaS businesses price products, manage billing, process transactions, expose APIs and eventually automate much of the operational work that currently sits around revenue.

Very little has been decided for you.

You’ll join a small founding engineering team and have a major say in how the platform is designed, how the systems fit together and what the engineering standards look like as the company grows.

What you’ll be building

The backend will sit at the centre of a complex payments and billing platform.

You could be working across areas such as:

• payment and billing infrastructure

• pricing and subscription logic

• APIs and integrations

• transaction and event processing

• distributed systems and service architecture

• reliability, performance and observability

• data flows across payments, customers and products

• systems that can support increasingly automated billing and pricing decisions

This is genuine greenfield engineering. You won’t be inheriting years of legacy architecture or joining to maintain somebody else’s decisions.

You’ll help make those decisions.

The role

This is a senior individual contributor position for someone comfortable operating with a high degree of autonomy.

There won’t be a detailed technical roadmap handed to you with every decision already made. You’ll work closely with the founders and other senior engineers to understand the problem, work through the trade-offs and decide how things should be built.

That means getting involved in questions such as:

• Where should service boundaries sit?

• What belongs in the core domain model?

• How should APIs be designed for customers building on top of the platform?

• What needs to be synchronous versus event-driven?

• How do we design for correctness when money is involved?

• Where do we need strong consistency and where can we accept eventual consistency?

• How do we build something simple today without creating problems at scale later?

You’ll still write plenty of code, but the value of this role is not measured by ticket throughput.

The expectation is that you can take an unclear engineering problem, work out what matters, make sound technical decisions and get it into production without needing somebody to constantly point you in the right direction.

What we're looking for

You’re likely already operating at Staff, Principal, Lead or senior Founding Engineer level, even if your current title says something different.

We’re particularly interested in engineers who have:

• designed and built complex backend systems

• made architecture decisions that affected more than one service or team

• strong Java and JVM experience

• worked with distributed systems, APIs and modern cloud infrastructure

• built systems where reliability and correctness genuinely mattered

• operated well when requirements were incomplete or changing

• taken ownership from problem definition through to production

• influenced technical direction without needing formal management authority

Experience building payments, billing, financial infrastructure, ledgers, transaction systems or similarly complex platforms would be particularly relevant.

People from strong SaaS, fintech, infrastructure or platform engineering backgrounds could also fit well if they have dealt with comparable systems problems.

Why consider it?

The main reason is the stage of the company.

You’re early enough that your decisions will genuinely shape what gets built.

The architecture isn’t settled. The engineering culture isn’t inherited. There isn’t a large organisation between you and the problem.

You’ll be working directly with experienced founders and a small group of senior engineers on a product where the backend is the product.

For someone who has spent the last few years operating inside established systems and wants to build something from the foundations again, this is a rare opportunity to do it with real scope and responsibility.

It will suit someone who wants ownership rather than oversight, and who is comfortable making decisions when there isn’t an existing playbook to follow.

If you’ve built important backend systems before and want your next role to put you much closer to the architecture, product and company decisions, I’d be interested in speaking.

Digital Analytics Lead

Sydney | Hybrid | 

This is not a role for someone who simply wants to produce dashboards and report on what happened. We're partnering with a large Australian organisation undergoing a significant digital transformation and looking for a Digital Analytics Lead to help build how its digital product teams understand customer behaviour, measure performance and make better decisions. You'll join a growing Digital and Customer Experience function at a point where there is genuine opportunity to shape the capability.

What you'll own

You'll help establish the foundations for digital analytics across a portfolio of customer-facing products and journeys, including:

• Defining digital measurement frameworks and product metrics
• Establishing event tracking, analytics standards and governance
• Analysing customer journeys, funnels, behaviours and drop-off points
• Identifying opportunities to improve customer experience and product performance
• Building meaningful dashboards and reporting for Product and business teams
• Supporting experimentation, A/B testing and optimisation
• Combining quantitative data with customer and research insights
• Working closely with Product Managers, Designers, Researchers and Engineers
• Turning complex data into clear recommendations that influence product priorities and roadmaps
• Improving analytics capability and data literacy across the broader Digital team

What we're looking for

We're interested in people coming from Digital Analytics, Product Analytics, Digital Insights, Customer Analytics or Digital Optimisation backgrounds.

You'll ideally bring:

• 5+ years' experience across digital or product analytics
• Strong experience understanding behaviour across websites, digital products and customer journeys
• Hands-on experience with tools such as Adobe Analytics, GA4, Amplitude, Pendo, FullStory or similar
• Strong SQL skills
• Dashboarding experience across Power BI, Tableau, Looker or similar
• Experience defining measurement frameworks and event-tracking strategies
• The ability to get underneath the data, form a point of view and recommend what should change
• Experience partnering directly with Product, Design and Engineering teams
• Strong stakeholder skills and the confidence to challenge assumptions with evidence

Experience with Adobe Analytics, tag management, Contentsquare/Hotjar, experimentation, personalisation or A/B testing would be particularly relevant.

Experience within healthcare, financial services, insurance or another complex/regulated environment is useful, but not essential.

Why consider it?

The appeal of this role is the level of ownership.

You're not stepping into a mature analytics machine where everything has already been decided. There is work to do around data, measurement and consistency, and you'll have the opportunity to influence what good digital analytics looks like across the organisation.

It's a hands-on individual contributor role, but with genuine leadership through influence. You'll work directly with senior Customer Experience, Product, Design and Engineering stakeholders and help embed a much stronger culture of evidence-led product decision-making.

If you're currently sitting inside an established analytics or optimisation team and want the opportunity to build the capability, shape the framework and see your insights directly influence digital products, I'd love to speak with you. Hit the apply now button if this sounds like a true fit.

End User Support Technician / Helpdesk - 12+ Month Contract - Level 1 & 2

Sydney CBD | NV1 Clearance Required | Enterprise IT Environment

Ready to take your IT support career to the next level?

We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert, this role is for you.

What You’ll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

• Supporting enterprise IT devices, systems, and infrastructure

• Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware

• Installing, configuring, monitoring, and maintaining IT environments

• Managing incidents and service requests through ticketing systems

• Performing upgrades, preventative maintenance, and emergency support tasks

• Deploying software and hardware across user environments

• Supporting remote sites when required, as travel may be involved

• Assisting users with onboarding and IT orientation

• Contributing to technical documentation and process improvements

• Ensuring security and compliance standards are maintained

What We’re Looking For

Technical Skills & Experience

• 3-4+ years’ experience in Desktop / PC Support

• Strong experience supporting Windows 11 environments

• Experience with ITSM / ticket management platforms, with ServiceNow highly regarded

• Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet

• Exposure to enterprise IT environments and infrastructure support

• Strong troubleshooting and analytical skills

• Ability to work independently and manage competing priorities

• Certificate-level IT qualification or equivalent experience

About You

You’re someone who:

• Loves solving technical challenges

• Delivers exceptional customer service

• Communicates confidently with both technical and non-technical users

• Thrives in fast-paced environments

• Is proactive, adaptable, and eager to learn new technologies

• Enjoys being part of a collaborative, high-performing team

Security Clearance Requirement

Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.

Why This Opportunity?

• Long-term 12+ month contract with the opportunity for an ongoing or renewable contract

• Enterprise-scale technology environment

• Opportunity to work with global IT teams

• Varied and engaging technical work

• Supportive team culture

• Sydney CBD based and onsite

Apply Now

If you're an experienced IT Support professional looking for your next exciting contract opportunity, we’d love to hear from you.

Apply today or reach out to Christina at christina@theonset.com.au to find out more!

We are working with an Australian AgTech business looking for a key sales hire.

They have built a SaaS platform that helps agricultural businesses manage important operational and risk-based processes across their sites.

The business has early customer traction and is now ready to put more focus around sales.

This person will work closely with the CEO to take ownership of current opportunities, build new pipeline and create a sales process that can grow with the business.

The role will involve:

• Managing deals from first conversation through to close
• Running demos and building relationships with customers
• Developing pipeline through outreach, partnerships and industry events
• Building structure around CRM, forecasting and follow-up
• Helping the team understand which customers and channels to focus on

AgTech experience would be useful, but it isn’t essential. We interested in people who have sold SaaS or technology into industrial, construction, logistics, manufacturing or other traditional industries.

Interested to learn more? Message Megan - megan@theonset.com.au

We are partnering with a high-growth B2B SaaS business to find the CRO who can help build their next chapter of global growth.

The business has built a mission-critical platform supporting heavy-industry sectors across their people, workflows and data. They’ve established a strong position in Australia, are growing at 60–70% YoY, and have a significant opportunity ahead across North America and global markets.

The foundations are there. The opportunity now is to take what’s working and build the team, structure and repeatable commercial motions required to scale globally.

This is a genuine player-coach CRO role. We’re looking for someone who can:

• Own the global revenue strategy, bringing greater discipline and predictability to pipeline, forecasting and performance.
• Build repeatable mid-market and enterprise sales motions, with experience across complex sales cycles and driving revenue growth.
• Lead and develop the commercial function across Sales, Customer Success, Marketing and Demand Generation.
• Build the structure and operating cadence required to scale successfully across multiple regions.
• Partner closely with the founders and leadership team to help shape the next stage of the business.

We’re looking for someone who has genuinely scaled a B2B SaaS or enterprise technology business before, ideally across vertical SaaS, industrial technology or complex enterprise software and knows what it takes to build a high-performing commercial function through significant growth.

The sweet spot is someone who has operated through the $20M+ ARR stage, owned a meaningful revenue number and can bring the commercial discipline required to turn an already successful sales motion into a predictable, global revenue engine.

Interested to learn more? Feel free to email Megan - megan@theonset.com.au

Lead Firmware Engineer

Sydney | $150,000-$170,000 + super

We’re working with an established Australian engineering business that designs high-end products for creative industries doing big things for the arts.

Its products combine embedded control, colour science, networking and rugged electronics. They’re designed in Sydney, manufactured at scale and used by professional crews across international markets.

The team is now hiring a Lead Firmware Engineer to take ownership of the architecture behind its next generation of products.

The role

You’ll become the central technical owner of an established embedded software platform.

There is a mature codebase and an experienced multidisciplinary team around you. Your job is to give the firmware clear architectural direction while remaining close enough to the code and hardware to deliver.

You’ll:

• Own the firmware architecture and technical roadmap across a family of connected products

• Develop embedded software in C/C++ on STM32 microcontrollers using FreeRTOS

• Make sound decisions around task structure, inter-task communication, semaphores, mutexes and system behaviour

• Build and maintain bootloaders, firmware update mechanisms and networked device functionality

• Work across Ethernet, TCP/IP, LWIP, Bluetooth, Wi-Fi, USB and wired control protocols

• Develop embedded web interfaces and on-device control experiences

• Work with colour-control algorithms, high-resolution dimming, special effects and camera synchronisation

• Debug the boundary between firmware and electronics using UART, I2C, SPI, logic analysers and oscilloscopes

• Read schematics, understand PCB designs and work closely with electronics and mechanical engineers

• Improve the structure, reliability and maintainability of an established embedded platform

• Help shape future work in remote device management, fleet visibility and connected asset tracking

This is a hands-on senior engineering role with genuine architectural authority and a pathway towards technical leadership.

What you’ll bring

Firmware is your core craft. You understand electronics, but your depth sits in building and owning embedded software systems.

You’ll likely have:

• Eight or more years of embedded software or firmware engineering experience

• Strong commercial C/C++ development experience

• Deep experience with STM32 or comparable 32-bit ARM microcontrollers

• Production experience with FreeRTOS or another real-time operating system

• A strong understanding of embedded networking and communications

• Practical bootloader and firmware update experience

• Evidence of owning substantial systems or codebases, rather than isolated components

• The ability to explain architectural decisions clearly and test your thinking with other engineers

• Enough hardware fluency to investigate problems across the firmware-electronics boundary

Experience with embedded GUIs, web servers, AWS or Azure IoT, Python, C#, cellular connectivity, GPS or mobile applications would be useful. None of those outweighs strong firmware judgement.

How you’ll work

This is a small, practical engineering environment. People are expected to understand the wider product, ask why something is being built and spot the next problem without waiting for a detailed instruction.

You’ll suit the team if you’re:

• Curious about the complete system, not only your assigned component

• Comfortable taking ownership in an environment with fewer layers and less ceremony

• Decisive without becoming dogmatic

• Happy to challenge an approach, explain your reasoning and listen when someone has a better one

• Motivated by building a physical product whose performance is visible in the final result

The role is based primarily onsite in Sydney, where the products, electronics and test equipment live. There is sensible flexibility to work from home when focused work calls for it, along with onsite parking.

The interview process

The technical assessment reflects the actual work. There are no algorithm puzzles or performative coding exercises.

Expect practical conversations covering:

• FreeRTOS task communication and code structure

• System architecture through a whiteboard design exercise

• Hardware interfaces, schematics and firmware-electronics troubleshooting

The team wants to understand how you think, what you’ve genuinely owned and how you’ll work alongside the engineers already there.

Interested?

Apply through this advertisement or contact Toby Tank at The Onset for a confidential conversation.

We’ll share the company’s identity and full product context directly with suitably aligned candidates. All applications and enquiries will be managed exclusively through The Onset.

Group Product Manager – AI & Intelligence Platforms

Sydney | Hybrid – 3 days in office

• Own an enterprise AI portfolio spanning NLP, agents, APIs and data enrichment
• Build explainable and auditable AI for complex, high-scrutiny environments
• Lead Product strategy, commercialisation and a team of Product Managers

The Opportunity

We’re partnering with an established Australian technology company whose software helps global enterprises, government agencies, investigators and legal teams find intelligence within enormous volumes of complex data. The business is making a significant investment in the next generation of its platform, with AI at the centre of that strategy.

This isn’t a role focused on adding a chatbot or superficial GenAI features. You will define how AI, machine learning and agentic technology become core capabilities within an enterprise data platform. Because customers may need to defend AI-generated findings before regulators, courts or investigative bodies, every outcome must be explainable, auditable and traceable to its source.

The Role

Reporting to the General Manager of Product, you will own the vision and strategy for an AI portfolio spanning:

• NLP and data enrichment
• Entity extraction, classification and semantic search
• AI agents and agentic workflows
• RAG and LLM orchestration
• MCP integrations
• APIs, developer tools and partner integrations

You will lead and coach a team of Product Managers while remaining close to the work—engaging customers, testing hypotheses, prototyping with AI tools and evaluating model performance.

Working across Product, Data Science, Engineering, Architecture and Commercial teams, you will determine what the organisation should build, integrate, partner on or expose through its platform.

What You’ll Own

• Set the AI portfolio vision, strategy and roadmap
• Identify the customer problems where AI can create genuine value
• Lead Product strategy across AI, NLP, agents, APIs and developer capabilities
• Establish measures for accuracy, precision, recall and explainability
• Shape model strategy with Data Science and Engineering
• Build and develop a team of Product Managers
• Define priority use cases, go-to-market plans, pricing and packaging
• Grow the partner, developer and technology ecosystem
• Drive adoption, expansion and commercial outcomes

What We’re Looking For

You are an experienced Product leader who combines AI credibility with strong commercial and platform thinking.

• Experience in enterprise search, analytics, cybersecurity, legal technology, investigations, regulated software or other high-scrutiny environments would be highly valuable.
• Exposure to MCP, agent frameworks, LLM orchestration, graph technologies or AI governance would also be well regarded.

You will ideally bring:

• Senior Product experience at GPM, Product Lead, Principal PM or Head of Product level
• Experience shipping AI or machine-learning products into production
• Experience with complex enterprise software, platforms or data products
• Strong API, integration or developer-product experience
• Knowledge of NLP, semantic search, RAG, agents or data enrichment
• Experience leading and developing Product Managers
• Strong commercial judgment across use cases, packaging and monetisation
• The ability to influence technical leaders and senior executives

Why Join?

This is an opportunity to lead AI with genuine technical and commercial depth—turning complex data into trusted intelligence that customers, partners and AI agents can safely use. You will shape an important enterprise AI portfolio, build a Product team and influence everything from model and platform strategy through to commercialisation.

This is a Sydney-based hybrid role requiring three days per week in the office.

For more information please contact jacquie@theonset.com.au

Group Product Manager – Data Platform

Sydney | Hybrid | Senior Product Leadership

We’re partnering with an established Australian enterprise software business to appoint a Group Product Manager – Data Platform.

The business is an established enterprise software company operating globally, with technology used by large enterprises and government organisations to process, investigate and make sense of large volumes of complex data.

The organisation is investing heavily in Product leadership and the evolution of its core platform, making this a high-impact role with significant influence over future Product direction.

This is a senior Product leadership role owning strategy and direction across a complex, large-scale Data Platform that sits at the core of multiple enterprise products and workflows.

You’ll lead Product across capabilities spanning:

• Data ingestion from multiple sources and systems
• High-volume data processing
• Transformation, enrichment and classification
• Workflow orchestration
• Platform services and reusable capabilities
• APIs and integrations
• Scalability, reliability and performance
• Data access, search, review and visualisation
• Platform modernisation and migration

The Role

You’ll own the Product strategy and roadmap for a significant part of the organisation’s core platform, working closely with Engineering, Architecture, Commercial and senior leadership.

The role requires someone who can operate at both a strategic and hands-on level — setting direction across multiple Product streams, leading Product Managers, shaping investment decisions and getting close enough to the technology to make strong platform decisions.

A major part of the role will be evolving an established platform environment, including decisions around:

• What to modernise
• What to consolidate
• What to retire
• What should become reusable platform capability
• Where to invest for future scale
• How to balance technical debt with customer and commercial priorities

What We’re Looking For

• Senior Product leadership experience across complex Data Platforms or enterprise SaaS
• Strong understanding of data ingestion, processing, orchestration and platform capabilities
• Experience leading large-scale platform modernisation and transformation
• Technically credible, with the ability to work closely with Engineering and Architecture
• Strong Product leadership and commercial thinking, with experience leading and developing Product Managers
• Experience operating in high-volume, highly scalable data or platform environments
• Strong understanding of APIs, integrations and reusable platform services
• Ability to influence across Product, Engineering, Architecture and senior stakeholders
• Proven ability to connect technical platform investment to customer and commercial outcomes
  
  

If this sounds interesting and you’d like to learn more please contact Jacquie@theonset.com.au for more details

Product Manager – Marketplace (Seller Success)

6-month contract | Major Australian retail marketplace | Melbourne based

• Lead the Seller enablement Squad for the Marketplace team
• Own prioritisation, platform strategy and investment trade-offs across multiple businesses and stakeholders

The Opportunity

Work with a major Australian retailer to appoint a Product Manager within its growing Marketplace team.

This role will own the Seller Success and Seller Experience roadmap, helping make it faster and easier for merchants to join, integrate with and grow on the marketplace.

You will inherit a clear roadmap and work closely with Product, Engineering, Design and commercial stakeholders to refine priorities and deliver meaningful improvements for sellers.

This is a hands-on Product role for someone who can quickly understand an established platform, build strong stakeholder relationships and turn known opportunities into well-defined, valuable outcomes.

What You’ll Own

• The day-to-day Product roadmap for Seller Success and Seller Experience.
• Improvements across seller acquisition, onboarding, activation and ongoing performance.
• The Seller Portal and merchant self-service capabilities.
• Seller support tools, workflows and experience improvements.
• Initiatives that reduce onboarding time and help sellers begin trading sooner.
• Product requirements for seller integrations, APIs and connected platform capabilities.
• Prioritisation and delivery across Product, Engineering, Design, Operations and commercial teams.
• Measurement of seller outcomes, including onboarding speed, activation, adoption and seller performance.

What You’ll Be Working On

The marketplace is focused on attracting more high-quality sellers, getting them successfully onboarded and helping them perform once they are live.

You may work on opportunities such as:

• Simplifying merchant onboarding and reducing the time it takes a seller to go live.
• Improving seller registration, verification, catalogue setup and activation journeys.
• Strengthening the Seller Portal and merchant self-service experience.
• Making seller integrations and APIs easier to implement and support.
• Improving the tools and workflows used to manage seller performance.
• Helping sellers understand how to improve their range, availability and sales.
• Identifying friction across the end-to-end seller journey and prioritising the highest-value improvements.

What We’re Looking For

You will be an experienced Product Manager who is comfortable joining an established team, inheriting an existing roadmap and creating momentum quickly.

Ideally, you will bring:

• Product Management experience within a marketplace, eCommerce, retail, SaaS or platform environment.
• Experience owning merchant, seller, supplier or B2B customer journeys.
• Strong knowledge of onboarding, activation, self-service and customer experience.
• The ability to work with Engineering teams on APIs, integrations and technically complex platform capabilities.
• Strong discovery, prioritisation, roadmap management and delivery skills.
• Confidence working with senior stakeholders across commercial, operational and technology teams.
• A practical, outcomes-focused approach and the ability to operate effectively within an existing strategy.
• Strong communication skills and the ability to bring clarity across multiple teams and competing priorities.

Experience in marketplace seller tooling, merchant portals, catalogue management, payments, fulfilment or seller performance would be highly regarded.

What Success Looks Like

You will help the team deliver an established roadmap while continuously refining it through seller insight, data and stakeholder input.

Success will mean reducing friction for merchants, accelerating seller onboarding and activation, improving the seller experience and enabling more sellers to perform successfully on the platform.

Why Join?

• Own a meaningful Seller Success roadmap within a large-scale marketplace.
• Work on complex Product challenges across seller experience, integrations and platform capabilities.
• Join an experienced, collaborative Product team with a clear roadmap and strong business support.
• Make a measurable impact on how quickly sellers can join, activate and grow.

If you are a hands-on Product Manager with marketplace, merchant or platform experience, we would love to hear from you.

For more information please contact jacquie@theonset.com.au