Shhh... Can You Keep a Secret?

Specialist Helpdesk / Technician – Windows 10/11 Support

📍 Brisbane CBD | ⏳ 12-Month Contract | 🔐 NV1 Clearance Required

Are you ready to take your tech support skills to the next level in a secure and highly respected environment? We’re looking for a Helpdesk/Support Technician to join the Brisbane-based IT team of a globally renowned organisation working at Secret and later Top Secret levels of security clearance.

🔑 Key Details

• Initial 12-month contract, with strong potential for extension.

• Brisbane CBD location.

• NV1 Australian Government Security Clearance required – Only open to Australian Citizens due to the nature of the role and have current active security clearance - NV1/NV2.

🚀 About the Role

As a key part of the helpdesk team, you’ll troubleshoot moderately complex systems within a Windows 10/11 desktop environment, assist with configuration management, and escalate issues to vendors when necessary.

You’ll ensure IT operations meet compliance standards, maintain documentation in line with policies, and respond to tasks via the IT Service Desk.

👤 About You

We’re looking for someone who brings a mix of technical know-how and great communication skills. You’ll ideally have:

• 2–3+ years' experience in PC support (Windows 11).

• Experience supporting networked PCs and Windows-based applications.

• Familiarity with PC hardware and peripheral devices.

• Certificate-level IT qualifications and 4+ years of related experience (or equivalent).

• Strong communication skills and ability to work independently.

• Eligibility to maintain NV1 security clearance.

• A driver’s license and willingness to travel to remote sites if needed.

• Flexibility to assist with after-hours or on-call duties if required.

🌟 Why This Role?

Not only is this a fantastic opportunity to work in a secure, high-trust environment, but holding NV1 clearance also opens doors to a wide range of future roles. You’ll also have the chance to transition into a permanent position over time.

Interested?

Reach out to Steven at 📧 steven@theonset.com.au to find out more or apply now.

You’re a penetration tester who’s got the foundations down.

You’ve spent the last couple of years getting hands-on with web applications and infrastructure. You understand how to approach a test, where to look, how to think like an attacker, and how to turn that into a clear, useful report.

You might have your OSCP already. Or something equivalent.

But you’ve probably realised something.

The real challenge now isn’t just getting better at the same tests. It’s getting exposure to the things you haven’t had access to yet.

That’s where this role is different.

At your core, you’ll continue to build depth in what matters. Web applications, infrastructure, APIs, the fundamentals of good penetration testing. You’ll be working on real client engagements, developing your methodology, improving your reporting, and learning how to communicate findings in a way that actually lands.

But you won’t be limited to that.

You’ll be part of a wider APAC penetration testing community, connected to over 1,400 testers globally. That means visibility into what others are working on, from IoT and SCADA environments to large-scale automotive systems, and the chance to get involved as your skills grow.

And when you’re ready to go deeper, there are real pathways.

People here have moved into red teaming, spent time working on adversary simulations, or explored blue team environments to round out their skill sets. Some have gone on to architecture roles. Not because they were expected to know everything upfront, but because they were given the space and support to learn.

It’s less of a traditional team, more of a community. People share knowledge, support each other, and actively help you get better.

So if you’ve got the foundations in penetration testing, and you’re looking for a place where you can build on them, not just repeat them, this is where you start to accelerate.

Russell@theonset.com.au / 0438984265

Senior / Principal Product Manager - Relocate to New Zealand | Full Visa Sponsorship and Relocation Provided

Are you a technically strong product manager who has ever thought about making a move to New Zealand?

This is a rare one. I'm working exclusively with one of New Zealand's most exciting tech companies on four inaugural senior PM roles - and they're actively looking for candidates from Australia and internationally who are open to relocating.

Full relocation costs covered. Visa sponsorship handled end to end. This is not a maybe - they do this regularly and are fully set up for it.

The company

Backed by some of the most recognised names in global venture capital, with co-founders of several of the world's best known tech companies personally invested. They are solving one of the most stubborn data problems in a massive global industry - a market where trillions of dollars change hands every year, but the technology underpinning it has not meaningfully changed in decades.

Think of it like this. Every time a payment processes anywhere in the world, something invisible makes it happen in milliseconds. This company is building the equivalent of that for a massive physical industry that currently does it all by phone call and spreadsheet. When they are done, the whole supply chain just works.

They have tripled their team in the last 12 months and are backed to double again. These four roles are the first dedicated PM hires they have ever made - founding team positions with full end-to-end product ownership from day one.

The roles

Four Principal and Staff level positions, each owning a distinct product domain.

One role owns the company's core AI model - a proprietary domain-specific system where you are accountable for model accuracy, the human in the loop feedback loop, and the user experience built on top of it. This is genuine AI product ownership, not managing a team that builds AI.

One role owns the end-user experience - workflow automation for time-pressured operators, progressive AI-assisted automation, mobile product, and third-party integrations.

One role owns the supply-side network and procurement infrastructure - supply-demand matching, AI-driven recommendations, transaction rails, and the commercial dynamics of a multi-sided marketplace.

One role owns the API infrastructure and developer ecosystem - the transactional backbone, external API program, developer portal, partner ecosystem, and agentic API evolution.

All four are based in Christchurch or Auckland preferably but would consider any location in NZ.

The package

Salary banding of $160k-200k AUD ($180-220k NZD) depending on experience, plus generous share options. These are not token equity - as a founding PM joining at this stage of a well-backed, fast-growing company, the options represent meaningful upside.

Full relocation costs covered for you and your family. Visa sponsorship and work rights managed completely. Onboarding flights paid for. Quarterly travel to headquarters also covered.

Who this is suitable for?

These roles require a specific combination of skills. Please read this carefully before applying.

You need five or more years owning complex B2B or infrastructure software products end to end, with real accountability for outcomes not just delivery. You need to be technically strong enough to read an API, drive a credible conversation about architecture with an engineering lead, and build a working prototype yourself before writing a spec. That last point is not optional - it is how this company discovers product.

You need to have operated in a high-growth environment where you have made hard calls and owned the consequences. Evidence of that matters more than brand names on your CV.

Backgrounds that are a strong fit include former software engineers who moved into product, founders or very early startup employees, and PMs who have owned platform, API, marketplace, or network products. AI or ML product ownership experience is highly valued for one of the four roles specifically.

This is probably not right for you if you have primarily built consumer or UX-led products, if your instinct when testing an idea is to run a design sprint rather than build something, or if you thrive in structured environments with clear process and sign-off chains.

Location

Christchurch is the engineering hub and preferred base. It has undergone an extraordinary rebuild over the past decade and is a genuinely different city to what many people picture - outstanding lifestyle, mountains, coast, and a tight-knit tech community. But if you're open to a move but in a different spot, let's chat!

Interested?

If this sounds relevant - whether you are in Australia, elsewhere internationally, or already in New Zealand - I would love to hear from you. Apply here or reach out directly for a confidential conversation.

The company name is shared in the first call. All enquiries treated in strict confidence.

You still love rolling up your sleeves to solve tough technical problems, but you’ve also discovered the thrill of shaping how a team works and delivering at scale. That’s exactly what we’re looking for in this new Microsoft Endpoint pod.

This is a chance to join a brand-new team, working alongside our new Cloud Engineering Manager, to define best-in-class endpoint management for their customers. You’ll take existing environments – even those stuck on legacy Intune or SCCM – and transform them into modern, secure, supportable solutions that can scale across 50+ clients.

It’s hands-on delivery, yes, but it’s also about thinking strategically, mentoring others, and building repeatable frameworks. They need someone who can work with customers, understand their environments, and find practical, repeatable solutions, not someone who just waits for ideas to be handed over.

What you’ll be doing:

• Modernising and managing endpoints across multiple environments (Intune, Autopilot, SCCM, Defender, Datto RMM).

• Designing secure, scalable, and repeatable configurations and processes.

• Leading migrations, projects, and operational improvements while mentoring junior engineers.

• Embedding continual improvement and operational best practices across the pod.

• Collaborating directly with customers, translating their needs into practical solutions, and balancing compromise with technical best practice.

This is a senior, high-impact role – you’ll be shaping both how the pod operates and the solutions delivered If you love seeing your work replicated efficiently across multiple customers, this is for you.

We do need someone who comes from an MSP background.

Russell@theonset.com.au / 0438984265

Product Development Manager - Consumer Products

Own the delivery of physical products end-to-end, working with global manufacturers to bring ideas to life at speed

The Role

• Own end-to-end delivery of physical products from brief through to approval
• Work directly with global manufacturers, managing timelines, quality, and output
• Drive sample development, iteration, and feedback loops to refine products

About the Client

Our client is a high-growth, venture-backed platform business transforming how consumer products are developed and manufactured globally.

Operating at the intersection of technology, supply chain, and product innovation, they partner with leading brands across beauty, health, and wellness to bring products to market faster, more efficiently, and with greater precision.

With a strong growth trajectory and an ambitious vision, they are redefining how physical products are built in a modern, data-led environment.

About the Role

This is a hands-on, execution-led Product Development Manager role, sitting at the core of delivery.

You’ll work in a tight pairing with a customer-facing team, acting as the supplier-side owner responsible for turning product briefs into approved, ready-to-sell products.

From managing manufacturers to driving sample development, testing, and compliance, you’ll own the full lifecycle and ensure everything is delivered on time, to spec, and to standard.

This is a fast-paced environment where ownership, attention to detail, and problem solving are critical.

About You

• Experience in product development, supply chain, or manufacturing environments (FMCG, beauty, retail, or similar)
• Strong supplier or stakeholder management experience
• Ability to manage multiple projects and timelines simultaneously
• Highly organised with strong attention to detail
• Commercially aware with strong problem-solving capability
• Comfortable operating in fast-paced, execution-focused environments

What’s on Offer

• $130K - $140K + Super
• High ownership role with real impact on how products are brought to market
• Exposure to global supply chains and manufacturing networks
• Work across product, operations, and supply chain in a growing business
• Strong long-term career growth as the business scales

Senior / Staff Backend Engineers - Build Platforms at the Intersection of Embedded Systems, Data & AI

I’m currently partnering with a small but ambitious Australian technology company that is quietly building a platform sitting at the intersection of embedded products, data, and emerging AI capabilities. 

The engineering organisation is structured around three key initiatives. The core platform team focuses on embedded product infrastructure, which is where most engineers initially join and build a deep understanding of the systems. Alongside this, the company is developing a new AI-driven initiative, with their first product expected to launch later this year. The longer-term ambition is to evolve into a generative-AI-native platform, with engineers gradually gaining exposure to this work as the roadmap unfolds.

From an engineering perspective, the team is looking for Senior or Staff-level backend engineers who think beyond a single language or framework. They are particularly interested in polyglot engineers who have built and operated production systems across multiple stacks and enjoy solving complex problems rather than simply implementing tickets.

The environment is highly collaborative and product-focused. Engineers work closely with product, design, and data teams to shape solutions from early problem definition through to delivery. Strong engineers here are the kind who ask thoughtful questions, challenge assumptions, and bring others along on the journey rather than working in isolation.

Technically, the platform is largely Python-based (Django / Flask / FastAPI) with cloud infrastructure in AWS, modern CI/CD practices, and architectures built around microservices and event-driven systems. Engineers are expected to take ownership of systems end-to-end - from designing scalable services and reviewing code across the squad, to improving platform health through monitoring, logging, and infrastructure automation.

Because the company operates in a highly regulated industry, engineers must also enjoy working within real-world constraints. This means designing systems that are not only scalable and elegant, but also secure, resilient, and compliant.

The team itself is distributed, with a strong engineering presence in Sydney but openness to outstanding engineers across Melbourne or Newcastle provided collaboration and communication remain strong.

This role tends to resonate with engineers who:

• Enjoy owning systems end-to-end, not just contributing small components
• Are curious problem solvers who ask the right questions before jumping to solutions
• Have experience working across multiple languages or architectures
• Care about platform quality, engineering standards, and mentoring others
• Want exposure to AI-driven product development while still working on meaningful platform problems

It’s a rare opportunity to join a small, high-calibre engineering team early, shape the technical platform, and work on problems that sit across backend engineering, distributed systems, and the next generation of AI-enabled products.

If you want to discuss further, reach out to reema@theonset.com.au

Lead Service Designer

6 or 12 month Fixed-Term Contract
Salary circa $190k package (some flex above and below commensurate on experience)
Location: Sydney (hybrid)

We’re partnering with a large, complex organisation undergoing a meaningful shift in how work gets delivered end to end - particularly across marketing, campaigns, content, and supporting operations.

This role has been created to bring clarity, structure and momentum to service and process design, without slowing delivery.

It’s not a greenfield role, and it’s not a theoretical one. The work is live, visible, and already in motion.

Why this role exists:

The organisation is increasingly focused on process as a lever to better serve the business - but today, service design capability is fragmented and inconsistent.
There are strong product, technology and operational teams in place. What’s missing is a human-centred, end to end service lens that helps teams:

• See how work really flows across people, systems and decisions
• Identify friction points before they become delivery blockers
• Design change that teams can actually adopt and sustain

This role is designed to sit alongside delivery - not pause it - and show value early.

What you’ll be working on

You’ll partner closely with senior stakeholders across Product, Marketing, Technology and Operations to:

• Lead deep, qualitative service design work focused on internal and customer facing processes
• Map staff journeys, service blueprints and end to end workflows across marketing and campaign delivery
• Identify opportunities to simplify, optimise and improve how work gets delivered
• Balance human needs, operational realities and technical constraints
• Support teams through change, with a strong focus on adoption and behaviour
• Bring a pragmatic, commercially grounded approach to service design

There is a significant marketing and campaign moment going live mid-year, so this role will run in parallel with delivery, not in isolation from it.

What “Lead” means here:

This is not a people management role.

You’ll lead through:

• Craft excellence
• Influence and credibility
• Coaching and capability building

A key outcome of this role is leaving the organisation with stronger service design capability, not dependency.

You’ll need to be comfortable facilitating senior conversations, challenging assumptions, and helping stakeholders navigate trade-offs.

What success looks like In the first 90 days, you’ll be expected to:

• Partner with key stakeholders to define success criteria
• Narrow focus to one priority process to optimise
• Demonstrate clear value through improved clarity, efficiency or outcomes
• Avoid “artefact only” work that doesn’t drive change

At 6–12 months, success looks like:

• Service artefacts that are actively used, not archived
• Improved end to end visibility across teams
• Tangible efficiency or delivery improvements
• Teams better equipped to think and work in a service led way

AI, automation and tooling

This role is not about building AI solutions.

It is about:

• Identifying opportunities where automation or AI could improve services
• Designing workflows that keep people at the centre
• Supporting adoption and understanding, rather than just implementation

The environment is evolving, and you’ll be helping shape what “AI-native” actually means in practice.

What we’re looking for

You’ll bring:

• Strong experience in service design within large, complex organisations
• Comfort operating in matrixed, enterprise environments (finance, telco, retail, regulated industries, etc.)
• A pragmatic, outcome focused mindset
• Confidence influencing senior stakeholders
• Depth in service design - not just UX or interaction design

We’re particularly keen to hear from people who can balance human-centred design with commercial and operational realities.

What might not be a fit

• UX designers repositioning themselves as service designers without depth
• Highly theoretical profiles with limited real world impact
• Candidates looking for a long discovery phase before showing value

Contract details

• 6 or 12 month fixed-term contract
• Salary circa $190k package (pro rata) (potentially open to a day rate, this would be dependant on budget constraints)
• Sydney-based, hybrid working
• Two stage interview process and you need to be ready to start a new role in the next 4-6 weeks maximum

Implementation Consultant

Sydney | Hybrid

If you’ve ever thought:

• “I’m more technical than a BA… but I don’t want to be a developer”
• “I like working with clients, but I still want to stay hands-on”
• “I want to actually build solutions — not just write requirements”

This is probably the role you’ve been looking for.

What this role actually is

This is not a pure BA role.
And it’s not a software engineering role either.

It sits right in the middle.

You’ll take real customer problems → break them down → and actually build the solution inside a platform.

You’re not handing work over to devs —
you’re owning the outcome end-to-end.

What you’ll be doing

• Configuring the platform — including data structures, workflows, business rules, and financial calculations
• Analysing and transforming data to support system integrations
• Testing and validating solutions to ensure quality delivery
• Working closely with clients and developers to translate requirements into technical outcomes
• Documenting changes, tracking progress, and contributing to new product features

The kind of background that works here

There’s a pattern to people who succeed in this role.

You’ve probably come from one of these:

• A Technical BA who leans into the technical side
• An Implementation / Solutions Consultant in a SaaS or platform environment
• A Systems Analyst who enjoys both problem-solving and stakeholder interaction
• A developer who wants to stay hands-on, but be more involved with clients and outcomes

What we’re looking for

• Hands-on coding experience (Java, C#, C++, Python, or similar OOP languages)
• Strong logical thinking and problem-solving capability
• Experience working with databases (SQL) and software configuration
• Ability to communicate clearly with both technical and non-technical stakeholders
• A genuine interest in technology and how systems work

Nice to have:

• Experience in general insurance, SaaS, or complex rule-based systems

Why people move into roles like this

Because it gives you:

• Ownership — you’re building, not just documenting
• Balance — technical depth with real client interaction
• Variety — different problems, projects, and stakeholders
• Impact — you can see what you’ve delivered in action

A quick sense check

You’ll probably enjoy this if:

• You like solving complex problems and seeing them through to delivery
• You’re comfortable working with both systems and people
• You want to stay hands-on, without being purely engineering-focused
• You prefer building outcomes over writing documents

If this sounds like you — or close enough to be curious —
it’s worth a conversation.