Senior / Principal Product Manager: API Infrastructure & Developer Ecosystem

Location: Christchurch or Auckland, New Zealand (relocation support and visa sponsorship provided)

The Opportunity

This is a rare kind of product role. You won't be optimising a funnel or managing a backlog someone else built. You will own the full API infrastructure and developer ecosystem for a company building the missing data layer for one of the world's largest industries. We're looking for one exceptional Product Manager to take end to end ownership of the APIs, integrations, developer portal, and partner ecosystem that power the platform. You will set the strategy, define the architecture direction alongside engineering, build the developer experience from the ground up, and be accountable for commercial outcomes: adoption, retention, and revenue from our API program.

This is one of four inaugural PM hires (this is the last one left to hire for now). The people we bring in now will shape not just their product, but how they build product as a company.

About the Company

Our client is a venture backed technology company building critical infrastructure for a global industry that still runs on phone calls and PDFs. Their investors include some of the world's most recognised venture capital firms and the personal backing of co-founders behind companies you use every day. They have tripled in size over the last year and are funded to grow aggressively.

They operate from New Zealand as well as having a growing presence in the US and Europe. They're building a world-class team, Silicon Valley ambition but with a New Zealand lifestyle. Visa sponsorship (including families) and full relocation support are available for the right person wherever they are in the world.

What You'll Own

• The external API program: design, versioning, governance, and commercial model
• Developer portal and documentation: the experience that onboards and retains third- arty developers
• Partner and integration ecosystem: onboarding new data partners and enabling programmatic access across our network
• The evolution of the APIs toward agentic and autonomous consumption patterns
• Internal platform APIs: working closely with engineering to ensure the architecture supports both current and future product surfaces
• Metrics that matter: API adoption, developer activation, integration health, and revenue contribution from the ecosystem

Who You Are

You have shipped API products that developers have actually used at scale. You understand what good developer experience looks like, and you have the receipts. You are technical enough to earn the respect of a senior engineering team, but you are a product thinker first: you care about outcomes, not outputs.

You have probably:

• Built or scaled an API platform, developer ecosystem, or integration program at a company with high technical standards
• Worked directly with external developers and understood what drives adoption, trust, and retention in a developer-facing product
• Shipped a developer portal, SDK, or documentation strategy, not just written a spec for one
• Made architectural decisions alongside engineers, not just accepted them
• Owned commercial outcomes tied to your API program: usage growth, partner revenue, or ecosystem expansion

You are drawn to hard, undefined problems. You are not looking for a company with a well-worn product playbook. You want to write the playbook.

You should apply if:

• You have a track record of building developer facing infrastructure products that created measurable business outcomes
• You can prototype: you are comfortable in code, even if you are not an engineer by trade
• You have worked at a company where the technical and business ambitions were both genuinely high
• You want equity that actually means something

The Package

• $180,000-$220,000 NZD base salary 
• Equity: 1.5 2.4x annual salary in share options with a $0.01 strike price, 1 year cliff, 4 year vest, no requirement to exercise on exit
• Full visa sponsorship including family members
• Relocation allowance
• Based in Christchurch (preferred) or Auckland, remote within New Zealand considered for the right candidate

To Apply

Applications are managed confidentially. To find out more or to express interest, please hit the Apply Now button.

AI is rapidly reshaping how technology businesses are built. What most don’t know is that behind every AI product is the infrastructure, platforms and engineering capability that makes it possible.

Onset Group is looking for a Principal Consultant to lead and grow a specialist practice across AI Infrastructure, Platform Engineering, Cloud, DevOps, SRE and Data/AI Platforms.

This role is suited to an experienced recruiter who understands highly technical environments and can operate credibly with senior Engineering and Infrastructure leaders. Someone who enjoys complex markets, emerging technology, and building strategic client relationships across Australia’s evolving AI ecosystem.

You will work with some of the country’s most exciting technology companies across AI, SaaS, cloud infrastructure, enterprise transformation and high-performance engineering environments.

The role:

• Build a specialist market across AI Infrastructure and Platform Engineering
• Partner with CTOs, Heads of Platform, Infrastructure and Engineering leaders
• Drive contract and permanent recruitment growth
• Develop strategic account mapping and client expansion plans
• Build deep talent networks across Cloud, DevOps, SRE, Infrastructure and AI Platforms
• Position yourself as a trusted market specialist within one of the fastest-growing technology sectors

Here’s what people actually stay for:

• A high-performance, low-ego team (many with 10+ years in the game)
• Market-leading tools, AI systems, and a delivery, marketing and research team so you can spend more time where it counts
• Tailored growth - whether you want to lead a team or deepen your niche
• Regular knowledge sharing with founders, advisors, and big-name clients
• Industry-leading commission and incentives

You’ll fit right in if you:

• Have 4+ years of 360 recruitment experience (ideally in Australia)
• Know your niche or are ready to define it - Recruitment experience within Engineering or Technology
• Strong business development and relationship management capability
• Curiosity and interest in AI, infrastructure and modern platform environments
• Strong communication and commercial capability
• Ambition to build a high-performing specialist practice

This is a genuine opportunity to build a market-leading desk within a sector that will define the next decade of technology hiring.

If you want to surround yourself with top performers, and actually shape the future of your market - this is your shot.

📩 Apply here or email contact@theonset.com.au for a confidential chat. Let’s just start the conversation.

End User Support Technician / Helpdesk – 12+ Month Contract - Level 1 & 2

📍 Brisbane, QLD | 🔐 NV1 Clearance Required | 💻 Enterprise IT Environment

Ready to take your IT support career to the next level?
We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Brisbane and remote sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert — this role is for you.

🚀 What You’ll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

✅ Supporting enterprise IT devices, systems, and infrastructure
✅ Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
✅ Installing, configuring, monitoring, and maintaining IT environments
✅ Managing incidents and service requests through ticketing systems
✅ Performing upgrades, preventative maintenance, and emergency support tasks
✅ Deploying software and hardware across user environments
✅ Supporting remote sites when required (travel may be involved)
✅ Assisting users with onboarding and IT orientation
✅ Contributing to technical documentation and process improvements
✅ Ensuring security and compliance standards are maintained

🎯 What We’re Looking For

Technical Skills & Experience

✔ 2+ years’ experience in Desktop / PC Support
✔ Strong experience supporting Windows 11 environments
✔ Experience with ITSM / ticket management platforms (ServiceNow highly regarded)
✔ Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
✔ Exposure to enterprise IT environments and infrastructure support
✔ Strong troubleshooting and analytical skills
✔ Ability to work independently and manage competing priorities
✔ Certificate-level IT qualification or equivalent experience

🌟 About You

You’re someone who:
🔹 Loves solving technical challenges
🔹 Delivers exceptional customer service
🔹 Communicates confidently with both technical and non-technical users
🔹 Thrives in fast-paced environments
🔹 Is proactive, adaptable, and eager to learn new technologies
🔹 Enjoys being part of a collaborative, high-performing team

🔐 Security Clearance Requirement

Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.

💥 Why This Opportunity?

✨ Long-term 12+ month contract - opportunity for an ongoing contract/renewable
✨ Enterprise-scale technology environment
✨ Opportunity to work with global IT teams
✨ Varied and engaging technical work
✨ Supportive team culture
✨ Brisbane CBD based - onsite

📩 Apply Now

If you're an experienced IT Support professional looking for your next exciting contract opportunity, we’d love to hear from you.

Apply today or reach out to Steven at 📧 steven@theonset.com.au to find out more!

We are partnering with an Australian fintech at a pivotal stage of growth.

The product has been built, conversations are already underway, and they're now looking for their first dedicated enterprise sales hire to help build the commercial function.

Reporting directly to the Chief Commercial Officer, you'll work alongside the founders to secure enterprise customers, shape the go-to-market strategy and play a key role in the next phase of growth.

This isn't a role where you'll inherit a mature territory or established playbook. It's an opportunity to build one.

What you'll be doing

• Own new enterprise opportunities from first conversation through to signed partnership.

• Build relationships with enterprise customers across industries including travel, ticketing, retail and experiences.

• Navigate complex sales cycles involving multiple stakeholders across commercial, product and finance.

• Build a pipeline through your network, strategic outbound activity and industry relationships.

• Bring market and customer insights back into the business to help shape future commercial initiatives.

We'd love to speak with you if you...

• Have 5+ years' experience selling complex B2B technology within payments, fintech or enterprise SaaS.

• Have consistently won new enterprise business and enjoy opening doors rather than relying on inbound opportunities.

• Are confident engaging senior stakeholders across Commercial, Digital, Payments, Finance or Product teams.

• Have worked in a founder-led, scale-up or high-growth environment and enjoy building as much as selling.

• Want genuine ownership and the opportunity to influence strategy, not just deliver against a sales target.

Why this role?

• Help shape the enterprise GTM strategy from day one.

• Build relationships with some of Australia's leading enterprise merchants.

• Join at the point where your work will have a direct impact on the company's growth.

If you're looking for another enterprise sales role, this probably isn't it.

If you're looking to build something from the ground up and leave your mark on a growing business, I'd love to have a confidential conversation - email Megan - megan@theonset.com.au or message her on Linkedin. 

Most PHP roles talk about building features.
This one is about owning a system that already matters.

Somewhere inside a large organisation, there’s a platform quietly running the operations of thousands of properties. It schedules meetings, tracks work orders, and manages the flow of levy payments. It’s not flashy, but it’s critical - and it works at scale.

Under the hood sits a 750,000+ line PHP monolith.
Not something you rewrite. Something you understand, improve, and evolve carefully.

This team isn’t looking for someone to spin up landing pages or push out quick CRUD apps. They need engineers who:

• See complexity and lean into it
• Care about security, reliability, and long-term maintainability
• Can navigate and improve a large, interconnected codebase without breaking what matters

The stack is modern where it counts - PHP 8.3, MySQL 8 - with some legacy frontend in Knockout.js (useful, but not the focus). The real work is in the backend: performance, structure, and making the system better piece by piece.

There’s also a forward-looking element. The team is exploring how AI can be applied in meaningful, practical ways, so hands-on experience here isn’t a “nice to have” - it’s expected.

They’re bringing in 3 senior engineers on 12-month contracts to begin with. People who contribute, challenge ideas, and take pride in doing things properly.

The process is simple: two conversations, focused on how you think and how you work.

If you enjoy getting deep into real systems and leaving them better than you found them - it might be worth a conversation.

Reach out to reema@theonset.com.au for more details.

Lead Delivery Manager - Sydney | Hybrid

We're partnering with a growing technology business in the insurance technology space to hire a Lead Delivery Manager who can elevate delivery performance while remaining close to the realities of customer delivery.

This is not a traditional people leadership role.

You'll operate at a senior level — leading complex customer programs, supporting and mentoring Delivery Managers, and helping shape how delivery is executed across the organisation.

Success in this role requires strong commercial judgement, the ability to navigate ambiguity, and the confidence to lead through influence while remaining accountable for outcomes.

What you’ll do

You'll play a critical role in ensuring delivery success across a portfolio of enterprise customers while helping Delivery Managers operate effectively in a fast-moving environment.

This includes:

• Overseeing complex, multi-stream software implementation programs across enterprise customers
• Supporting, coaching, and holding Delivery Managers accountable for delivery outcomes
• Acting as a senior escalation point for customers, delivery teams, and internal stakeholders
• Creating structure, clarity, and momentum when priorities shift or delivery becomes challenged
• Driving consistency, governance, and delivery standards across multiple customer engagements
• Owning delivery outcomes end-to-end, including commercial performance, forecasting, customer satisfaction, and risk management
• Working closely with Product, Sales, Engineering, and Leadership to balance competing priorities and delivery commitments
• Supporting pre-sales activities including customer workshops, scoping, estimation, and solution planning
• Identifying opportunities to improve delivery capability, scalability, and operational effectiveness
• Leading difficult conversations with customers and stakeholders when expectations need resetting
• Helping build a resilient, accountable, and high-performing delivery culture

What we’re looking for

We're looking for an experienced delivery leader who has built their career within software vendors, technology services businesses, implementation partners, or client-facing delivery environments where customer ownership and commercial accountability are core to the role.

You'll likely bring:

• Significant experience leading complex software implementations, SaaS deployments, or enterprise technology programs
• Experience managing multiple customer engagements and balancing competing stakeholder priorities
• Experience leading, mentoring, and managing Delivery Managers, Program Managers, or senior delivery professionals
• Strong commercial acumen with accountability for budgets, forecasts, margins, utilisation, and delivery outcomes
• Confidence making decisions when information is incomplete and priorities are changing
• Experience operating effectively in evolving environments where not every process is already defined
• Strong customer-facing delivery leadership experience, including executive stakeholder engagement and escalation management
• Experience building structure, governance, and scalable delivery practices without becoming overly process-driven
• The ability to influence peers and senior stakeholders while maintaining accountability and delivery focus
• Insurance industry exposure is beneficial but not essential

The type of leader who succeeds here

You're calm under pressure.

You create clarity when others see complexity.

You know when to coach, when to challenge, and when to step in.

You're comfortable making judgement calls, balancing competing priorities, and operating in environments where ambiguity is part of the role.

You build trust through transparency, accountability, and follow-through.

Most importantly, you're not looking for a perfectly mature environment.

You enjoy building capability, creating structure, and helping teams succeed in a business that is continuing to evolve.

Why this role

This is an opportunity to:

• Influence how delivery operates across the organisation
• Lead and mentor Delivery Managers while remaining connected to customer delivery
• Shape delivery standards, capability, and ways of working
• Work across multiple enterprise customers and strategic programs
• Partner closely with senior leadership on delivery performance and organisational growth
• Join a business that values resilience, collaboration, ownership, and accountability

This is a business scaling rapidly. Not every process is fully formed, and priorities can shift quickly. Success comes from being comfortable creating order, making decisions, and helping others succeed in environments where ambiguity exists.

If you're a delivery leader who thrives in customer-facing environments, enjoys developing people, and wants to play a meaningful role in how delivery evolves as a business scales, we'd love to speak with you.

Implementation Capability Lead

Lead teams. Build capability. Create delivery consistency at scale.

This role requires stronger people leadership, better operational discipline, clearer workforce planning, and greater consistency across teams.

As the Implementation Capability Lead, you’ll lead a team of Implementation Consultants across multiple customer engagements, partnering closely with Delivery Managers and senior leadership to improve team performance, delivery quality, and ways of working.

Importantly, this is not a heavily hands-on technical role.

It’s a leadership role centred around:

• People management
• Coaching and capability uplift
• Delivery consistency
• Workforce planning
• Operational improvement

What you’ll be doing

You’ll:

• Lead, mentor, and develop a team of Implementation Consultants
• Drive consistency across implementation standards, workflows, and delivery practices
• Improve delivery quality, execution discipline, and team performance
• Support utilisation, capacity planning, and resource coordination across multiple engagements
• Partner closely with Delivery Managers to create aligned and predictable delivery outcomes
• Contribute to strategic improvement initiatives across tooling, AI adoption, and operational maturity

What we’re looking for

The required background will include:

• SaaS, software implementation, or consulting environments
• Experience leading implementation, consulting, or technical delivery teams
• Managing teams across multiple concurrent customer engagements
• Driving operational consistency and improving delivery ways of working

What will really separate strong candidates is leadership capability.

We’re looking for someone who can:

• Build high-performing, accountable teams
• Coach and develop consultants effectively
• Bring structure and clarity to complex delivery environments
• Balance delivery quality with commercial outcomes
• Communicate confidently across delivery, leadership, and customer stakeholders

Deep technical expertise is not the priority here — strong technical appreciation and implementation experience is enough.

This role is better suited to someone who has moved beyond being purely hands-on and now thrives on enabling teams to perform at their best.

Why this role stands out

• Genuine influence across the delivery function
• Strong focus on people leadership and capability development
• Opportunity to shape delivery standards and team maturity at scale
• Highly collaborative environment working alongside senior delivery leadership
• A business actively investing in operational improvement and scalable growth

If you enjoy building stronger teams, improving delivery environments, and creating consistency across complex implementations, this is the kind of role where you’ll have real impact.

Delivery Manager

Enterprise SaaS | Sydney CBD

Some delivery roles are about coordination.

This one is about ownership.

We’re partnering with a scaling B2B SaaS business in the insurance technology space that is looking for a commercially minded Delivery Manager to lead complex customer implementations and delivery programs across enterprise clients.

This role suits someone who performs best in evolving environments where priorities shift, expectations are high, and strong judgement matters.

Someone who can navigate ambiguity, proactively surface risks, balance competing demands, and build trust with customers through clear communication and follow-through — particularly when challenges arise.

What you’ll own

You'll lead the delivery of complex software implementation programs and customer engagements across multiple workstreams — balancing customer expectations, commercial realities, delivery risk, and internal priorities.

This includes:

• Owning customer delivery conversations from initiation through to execution, go-live, and operational handover
• Acting as the primary point of accountability for external customers throughout the delivery lifecycle
• Translating commercial commitments into realistic delivery outcomes
• Managing project financials, forecasts, budgets, invoicing, and delivery performance
• Leading project teams across delivery milestones, risks, dependencies, and escalation pathways
• Driving clear trade-off decisions across scope, timelines, and capacity
• Managing multiple concurrent customer engagements and balancing competing customer priorities
• Building trusted customer relationships at both operational and executive levels
• Supporting pre-sales activities including scoping, estimation, workshops, and proposals
• Helping evolve delivery capability, governance, and scalable delivery practices
• Creating structure and momentum in environments where not every process is already defined

You'll work closely across Delivery, Product, Sales, Engineering, and Leadership — often operating at the intersection of competing priorities and making the calls needed to keep delivery moving.

What we’re looking for

We're looking for Delivery Managers who have built their careers within software vendors, technology services businesses, implementation partners, or client-facing delivery environments where customer ownership, commercial accountability, and delivery complexity are part of the role.

You'll likely bring:

• A strong track record delivering complex software implementations, enterprise technology programs, or SaaS deployments
• Experience operating in multi-client environments where prioritisation, stakeholder management, and commercial decision-making are critical
• Customer-facing delivery leadership experience within a software vendor, SaaS, technology services, or implementation environment
• Strong commercial acumen with accountability for budgets, forecasts, margins, and delivery outcomes
• Experience navigating delivery under resource constraints, competing priorities, and shifting customer expectations
• Confidence managing difficult conversations, escalations, and expectation resets with senior stakeholders
• Experience building structure, governance, or delivery frameworks in evolving environments rather than relying solely on established processes
• The ability to think beyond individual projects and improve delivery systems, cadence, and scalability
• Experience managing cross-functional teams and mentoring delivery professionals
• Insurance industry exposure is beneficial but not essential

The type of person who succeeds here...

ou're calm under pressure.

You ask hard questions early instead of smoothing things over.

You're comfortable holding customers — and internal stakeholders — accountable.

You know how to make decisions when information is incomplete and priorities are changing.

You understand that strong delivery is not just about process; it's about judgement, communication, commercial thinking, adaptability, and follow-through.

Most importantly, you want to shape how delivery operates in a growing business — not just inherit a mature environment and maintain it.

Why this opportunity

This is an opportunity to join a business where:

• Delivery maturity is genuinely being invested in
• Your judgement and leadership will shape how delivery evolves
• You'll have direct impact on customers and outcomes
• Leadership values resilience, collaboration, ownership, and accountability
• You'll work across multiple enterprise customers in a highly visible role
• There's significant opportunity to grow alongside the business

This is a business scaling rapidly. Not every process is fully formed, and priorities can shift quickly. Success comes from being comfortable creating order, making decisions, and maintaining momentum when ambiguity exists.

If you're looking for a role where you can lead from the front, own outcomes, manage complex customer relationships, and help scale delivery capability in a growing SaaS business — we'd love to speak with you.

Implementation Consultant

Sydney | Hybrid

If you’ve ever thought:

• “I’m more technical than a BA… but I don’t want to be a developer”
• “I like working with clients, but I still want to stay hands-on”
• “I want to actually build solutions — not just write requirements”

This is probably the role you’ve been looking for.

What this role actually is

This is not a pure BA role.
And it’s not a software engineering role either.

It sits right in the middle.

You’ll take real customer problems → break them down → and actually build the solution inside a platform.

You’re not handing work over to devs —
you’re owning the outcome end-to-end.

What you’ll be doing

• Configuring the platform — including data structures, workflows, business rules, and financial calculations
• Analysing and transforming data to support system integrations
• Testing and validating solutions to ensure quality delivery
• Working closely with clients and developers to translate requirements into technical outcomes
• Documenting changes, tracking progress, and contributing to new product features

The kind of background that works here

There’s a pattern to people who succeed in this role.

You’ve probably come from one of these:

• A Technical BA who leans into the technical side
• An Implementation / Solutions Consultant in a SaaS or platform environment
• A Systems Analyst who enjoys both problem-solving and stakeholder interaction
• A developer who wants to stay hands-on, but be more involved with clients and outcomes

What we’re looking for

• Hands-on coding experience (Java, C#, C++, Python, or similar OOP languages)
• Strong logical thinking and problem-solving capability
• Experience working with databases (SQL) and software configuration
• Ability to communicate clearly with both technical and non-technical stakeholders
• A genuine interest in technology and how systems work

Nice to have:

• Experience in general insurance, SaaS, or complex rule-based systems

Why people move into roles like this

Because it gives you:

• Ownership — you’re building, not just documenting
• Balance — technical depth with real client interaction
• Variety — different problems, projects, and stakeholders
• Impact — you can see what you’ve delivered in action

A quick sense check

You’ll probably enjoy this if:

• You like solving complex problems and seeing them through to delivery
• You’re comfortable working with both systems and people
• You want to stay hands-on, without being purely engineering-focused
• You prefer building outcomes over writing documents

If this sounds like you — or close enough to be curious —
it’s worth a conversation.