About the Role

We’re looking for a CRM Specialist who can deliver personalised, high‑impact lifecycle marketing. You’ll own CRM strategy end‑to‑end- building journeys, deploying campaigns, and creating player experiences that drive retention, engagement, and long‑term value. Working closely with the Head of Marketing, you’ll bring structure, creativity, and data‑driven execution to every stage of the player lifecycle.

What You’ll Do

• Own the planning, execution, and optimisation of CRM and lifecycle campaigns
• Build structured journeys across acquisition, onboarding, active play, VIP, churn prevention, and reactivation
• Design and deploy targeted campaigns that increase player activity and deposit frequency
• Manage all promotional communications — bonuses, tournaments, events, and product launches
• Use segmentation, behavioural triggers, and automation within Fast Track to deliver personalised messaging
• Oversee campaign QA, creative consistency, and regulatory compliance
• Track performance, report on key CRM metrics, and provide insights to improve retention
• Support integrated marketing campaigns across digital, CRM, social, and community channels
• Ensure all communications align with brand positioning and tone of voice
• Assist with promotional initiatives, VIP events, and product launches
• Coordinate the supply and distribution of merchandise to players and internal teams

What You Bring

• 2–3 years’ experience in CRM, lifecycle marketing, or retention roles
• Experience in online gambling, gaming, crypto, or fintech (or strong interest in these sectors)
• Hands‑on experience with CRM platforms (Fast Track experience highly regarded)
• Strong understanding of segmentation, automation, and behavioural triggers
• Analytical mindset with the ability to interpret data and optimise campaigns
• Excellent attention to detail and commitment to compliant, high‑quality execution
• Ability to thrive in a fast‑paced, high‑growth environment

Why You’ll Love It

• Join a collaborative, high‑performing team passionate about player experience and growth
• Play a key role in shaping lifecycle strategy in a rapidly scaling business
• Strong career progression opportunities as the marketing function expands

Sounds like your next role? Apply now or contact Karen at The Onset for more information: Karen@theonset.com.au

About the Role

We’re looking for a Digital Marketing Specialist who can execute high‑impact digital campaigns that drive acquisition, retention, and revenue growth.

You’ll manage performance marketing, optimise funnels, and elevate the website and app experience — all while supporting a fast‑growing marketing function with data‑driven execution.

What You’ll Do

• Plan, launch, and optimise digital campaigns aligned with brand and go‑to‑market strategy
• Manage performance marketing channels and continuously improve traffic quality
• Analyse funnel performance from landing page to registration and deposit
• Optimise conversion rates through testing, insights, and user‑journey improvements
• Manage and update on‑site content, promotional placements, and digital merchandising
• Build and execute retargeting and reactivation campaigns to support lifecycle marketing
• Track performance, report on key metrics, and provide insights to the Head of Marketing
• Support integrated campaigns across digital, CRM, social, and community channels
• Ensure brand consistency across all digital touchpoints
• Assist with promotional initiatives, tournaments, VIP events, and product launches
• Coordinate the supply and distribution of merchandise to players and internal teams

What You Bring

• 2–3 years’ experience in digital marketing, performance marketing, or growth roles
• Experience in online gambling, gaming, crypto, or fintech (or strong interest in these sectors)
• Strong analytical mindset with the ability to interpret data and optimise campaigns
• Hands‑on experience with digital advertising platforms, tracking tools, and reporting
• Understanding of user funnels, conversion optimisation, and lifecycle marketing
• Ability to work in a fast‑paced, high‑growth environment
• Collaborative approach with strong communication and organisational skills

Why You’ll Love It

• Join a high‑achieving, collaborative team passionate about building a world‑class digital experience
• Play a key role in a high‑growth business shaping its global marketing engine
• Genuine career growth opportunities as the team and function scale

Sounds like your next role? Apply now or contact Karen at The Onset for more information: Karen@theonset.com.au

Product Designer | Hybrid | Sydney based

We’re partnering with a large, globally recognised organisation undergoing a significant digital transformation across its international web and platform ecosystem.

This is an opportunity to join a centralised design practice inside an established enterprise that is modernising at scale. The focus is on building secure, scalable, future-ready digital experiences that support customers, partners and internal teams worldwide.

If you enjoy designing for real world impact at enterprise scale and want to help elevate design maturity inside a complex environment, this is worth a conversation.

The Opportunity

You’ll join a collaborative design team embedded within a broader product and technology function. Designers have the opportunity to move between squads based on business priorities, with the initial focus on improving a suite of global web products and shared platforms.

This includes:

• A design system and component library used across 300+ international websites
• A global locations and services platform
• Shared web infrastructure and digital touchpoints supporting high volumes of traffic across multiple markets

You’ll work closely with Product Managers and Engineers to translate complex organisational and user challenges into intuitive, accessible, and trusted digital experiences.

This is hands on end to end product design – from discovery and research through to high-fidelity prototyping and delivery handover.

What You’ll Be Doing

• Conducting user research and synthesising insights into clear design direction
• Designing intuitive, inclusive digital experiences aligned to a global brand
• Contributing to and evolving a shared design system at scale
• Balancing user needs, business priorities, and technical feasibility
• Advocating for accessibility and evidence-based decision making
• Collaborating across product, engineering, and stakeholders to deliver quality outcomes
• Helping mature and scale design capability within an enterprise environment

What We’re Looking For

• 3+ years’ experience designing digital products in complex environments
• Strong Figma capability including interactive prototyping
• Experience working within or contributing to design systems
• Solid UX research foundations – user flows, personas, journey mapping, usability testing
• Experience applying accessibility standards (WCAG 2.1 / 2.2)
• Experience working in agile, cross-functional product teams
• Strong stakeholder communication skills

Highly regarded:

• Experience in regulated or operationally complex industries
• Familiarity with front-end technologies (HTML, CSS, JavaScript)
• Experience working across enterprise-scale web ecosystems

If this sounds like a fit please apply with a portfolio - you must have a portfolio to be considered for this position. You also need to be Sydney based, open to hybrid working, and have full working rights within Australia.

Sydney | Hybrid (3 days office)
Permanent | Mid-level | $130-150,000 + bonus

A high growth data infrastructure company headquartered in Sydney is looking for a commercially aware and technically disciplined Product Owner to strengthen execution across its engineering function.

This is a backend, API and data platform environment operating in regulated markets across multiple international regions. The business works with global enterprise clients and is in a strong financial position with long term contracts and sustained growth.

This role sits at the centre of delivery and is ideal for someone who enjoys bringing structure, clarity and ownership to product execution in a scale-up environment.

The Role

Reporting to the Head of Engineering, you will:

• Translate commercial objectives into clear, build-ready product artefacts

• Own and structure backlogs across multiple product pillars

• Run sprint planning, grooming, retrospectives and reviews

• Ensure development effort is sequenced within agreed capacity

• Improve requirement clarity to reduce rework and sprint spillover

• Partner with commercial stakeholders to shape and refine scope

• Maintain Jira hygiene and reporting standards

• Improve process and product definition practices over time

This is a hands on Product Owner role with real ownership. Engineers should be building against requirements that are complete, testable and commercially coherent.

Environment

• Backend and API-led products (no heavy frontend focus)

• Cloud based infrastructure (AWS environment)

• Data intensive platform operating at scale

• Agile Scrum delivery model

• Onshore engineering team with offshore collaboration

• Flat structure with direct access to senior leadership

What We’re Looking For

• 6+ years professional experience

• 3+ years in a Product Owner, Business Analyst or Systems Analyst capacity

• Strong Agile / Scrum experience

• Excellent user story writing and acceptance criteria discipline

• Experience working with backend engineering teams

• Exposure to APIs, integrations and data flows

• Comfortable operating in a regulated or security-conscious environment

• Strong communicator with high ownership mentality

• Confident engaging both technical and commercial stakeholders

Nice to have:

• CSPO or similar certification

• Experience in FinTech, payments, identity, SaaS or data platforms

• Exposure to privacy or compliance frameworks

What Success Looks Like

• Clearer, more complete requirements

• Reduced sprint spillover

• Improved velocity and delivery confidence

• Stronger backlog governance and reporting

• Better alignment between commercial objectives and engineering execution

Why This Role

• Highimpact position in a growing, profitable business

• Genuine ownership without corporate bureaucracy

• Exposure to global enterprise clients

• Opportunity to shape product execution standards

• Hybrid flexibility in a stable, high-performing team

If you’re currently in a Product Owner or Systems Analyst role within a backend, SaaS or data environment and looking for a stronger ownership mandate in a scale-up setting, please apply with your resume. You need to be based in Sydney and have full working rights.

• Specialist Helpdesk / technician role - Win 10/11
• 12 month contract
• Port Melbourne
• Potential opportunity for an extension 
• Requires NV1 clearance

You’ll be working at secret and later top-secret levels of security clearance in this Tech Support role, joining the Melbourne, VIC helpdesk of a globally renowned private business.


Please note

- This business is associated with the Australian Government, and as such this role is ONLY open to Australian Citizens with NV1 clearance.
- Car and valid drivers license required. Expenses reimbursed. 
- Role will require travel from site to site including: Port Melbourne, Tullamarine and the CBD.


Starting as a contract role, there is room for you to become a permanent member of the organisation down the line. Plus, having security clearance places you in the unique position of being able to access other similar roles in future.
 
The Role

In this position you will be troubleshooting moderately complex MS Windows desktop systems or network issues and escalate problem as appropriate and assist with basic computing delivery systems configuration management.

You will be responsible for applying compliance of IT operations against industry standards, ensuring efficient and effective delivery of IT operations, and escalating and coordinating the resolution of basic hardware or networking issues to vendors and suppliers.

You must also ensure that all documentation is current and aligns with Policies and Procedures, as well as participating in and responding to tasks as notified through the IT Service Desk.

About you 

• Experienced in the support of networked PCs running Windows-based software applications
• At least 2-3 years commercial experience in PC Support, with Windows 10 or 11
• Working knowledge and experience with PC hardware and peripheral equipment
• Excellent communication skills
• Has current NV1 Australian Government clearance
• Ability to work with limited supervision
• Certificate Level qualifications in IT and typically 4 or more years' related work experience or an equivalent combination of education and experience.
• The ability to undertake ad-hoc tasks out of hours and available to be rostered for on-call duties if required
• Driver’s license and ability and willingness to travel to remote sites if required

 
If this sounds like you then please get in touch with Steven on email steven@theonset.com.au or apply online.

Software Engineer | 3D Processing Platform
Sydney | Core Framework | Python | Real Engineering

This is not web.
Not CRUD.
Not “data engineer but with a 3D buzzword”.

This is a core processing platform role sitting at the heart of a production 3D pipeline.

If you like owning real systems, shaping architecture, and improving actual algorithmic throughput — keep reading.

The Role

You’ll take ownership of a Python-based processing framework that underpins large-scale 3D workflows.

This is platform engineering in the literal sense: core algorithms, performance, system design, reliability.

You will:

• Build and evolve a Python processing framework (NumPy-heavy, algorithmic)

• Work deeply in 3D domains (point clouds, geometry, spatial reasoning)

• Integrate large-scale processing into cloud infrastructure (without becoming “just infra”)

• Partner with ML, DevOps and 3D web architecture engineers

• Coordinate execution with a high-performing offshore team

• Improve throughput, quality, observability and stability across the pipeline

You're not building APIs for dashboards. You're shaping the engine.

What We’re Looking For

Core:

• 5+ years software engineering experience

• Strong Python (comfortable with NumPy and scientific stacks)

• Solid cloud fundamentals

• Genuine 3D conceptual reasoning ability

• Docker + Linux fluency

• Clear communicator across time zones

Nice to Have:

• AWS or GCP

• CI/CD exposure

• Prefect or Ray

• MongoDB

• Experience improving processing pipelines at scale

Backgrounds That Translate Well

• 3D processing / point cloud systems

• Photogrammetry pipelines

• Geospatial (true 3D, not just maps)

• Computer vision / morphology

• Robotics perception stacks

• Scientific computing

• Simulation engines

• Graphics-adjacent processing frameworks

If you’ve worked on perception for drones, SLAM pipelines in robotics, reconstruction from multi-view imagery, or scientific simulation engines, this is the right flavour.

What Success Looks Like

First 90 Days

• Understand framework architecture and core algorithms

• Take ownership of key modules

• Establish cadence with local + offshore teams

• Ship meaningful fixes or performance wins

At 12 Months

• Framework is measurably more stable and scalable

• Throughput and quality improvements are quantifiable

• Documentation isn’t tribal knowledge anymore

• Cross-team trust is high

• Offshore execution runs smoothly and predictably

Who This Suits

Someone who:

• Gets satisfaction from making core systems faster and cleaner

• Likes algorithmic problem solving in spatial domains

• Wants ownership without bureaucracy

• Is comfortable sitting between ML and infrastructure without being boxed into either

If you’re bored of shipping endpoints and want to work on the engine room of a 3D platform, this is that move.

Apply direct or reach out to Toby Tank: toby@theonset.com.au

Software Engineer (Fullstack JavaScript)

AI-First Product Team | Sydney-based 

About the Role

We’re looking for a Community Engagement Specialist who knows how to build, nurture, and energise online communities. You’ll be the human heartbeat of our brand - the person who turns users into advocates, conversations into insights, and engagement into loyalty.

What You’ll Do

• Manage and grow online communities across Discord, Telegram, Reddit, forums, and in‑app channels
• Facilitate conversations, answer questions, and keep discussions healthy, active, and on‑brand
• Build relationships with power users, VIPs, and community influencers
• Plan and execute community events, AMAs, competitions, and engagement campaigns
• Gather community insights and feedback to share with product, marketing, and leadership
• Monitor sentiment, identify trends, and proactively address issues
• Develop community guidelines, playbooks, and engagement frameworks

What You Bring

• 2–3 years’ experience in community management, engagement, or customer‑facing digital roles
• Experience in online gambling, gaming, crypto, or fintech (or strong interest in these sectors)
• Strong communication skills and a natural ability to build rapport
• Comfortable managing fast‑moving, high‑volume online conversations
• Data‑aware mindset- you understand what good engagement looks like and how to measure it
• A proactive, people‑first approach

Why you’ll love it 

We are building a new Information Security program, and you will be the first Detection and Response Engineer. This is a hands-on role where you will design and implement detection capabilities from the ground up, focusing on proactive threat identification, automated response, and intelligence driven security operations.

Key Responsibilities:

• Conduct a focused threat modelling exercise to identify key risks and gaps, including additional log sources required for the SIEM rollout and AI system monitoring.
• Develop and maintain detections using a Detection-as-Code approach, iterating based on threat modelling outcomes and emerging threat intelligence.
• Design, implement, and optimise automated triage and investigation playbooks to accelerate response times.
• Integrate threat intelligence feeds into the SIEM and a dedicated AI agent for enriched detection and context.
• Conduct priority threat hunting exercises targeting the highest risk areas of the environment.
• Collaborate with SOC, IT, and engineering teams to ensure logs, alerts, and detection rules are actionable and effective.
• Document and communicate findings, detections, and lessons learned to inform broader security strategy.

Required Skills & Experience:

• Hands-on experience in detection engineering & threat hunting
• Strong familiarity with SIEM platforms, log ingestion, and analytics.
• Experience with Detection-as-Code methodologies
• Understanding of threat modelling and risk-based detection prioritisation.