We need an Architect.

Not an assessor.

Someone who can shape architecture patterns, work through technical trade-offs with developers, and help engineering teams move faster while maintaining strong security guardrails.

This role sits at the intersection of Architecture, Engineering, Security and AI.

You'll help build platforms that support large-scale AI and agent-based workloads, while defining secure, repeatable patterns that simplify delivery rather than create friction.

You could come from a software engineering, platform engineering, cloud architecture, solution architecture, or security architecture background, but you'll need a strong understanding of how modern platforms are built and delivered.

Working closely with engineering teams, you'll design secure AI and cloud-native solutions, influence platform decisions, embed security into delivery pipelines, and establish architecture patterns that can scale.

We're looking for someone who can balance security, engineering, and business outcomes, and who understands that architecture is as much about enabling delivery as it is about managing risk.

If your experience has been primarily focused on governance, compliance, or architecture reviews, this probably isn't the right fit.

0438984265 / russell@theonset.com.au

Staff Engineer  

Lead the technology that moves a nation.

Sydney | Hybrid - 2/3 days Office 

Every day, millions of Australians rely on this business to keep life moving.
Behind every on-time order, every seamless delivery, and every moment of connection - there’s technology designed by brilliant people like you.

We’re looking for a Staff Engineer who can elevate ideas into scalable architecture, guide teams with empathy and precision, and make complex systems feel effortless for customers.

What You’ll Be Doing

You’ll be the bridge between strategy and execution, setting the architectural direction for the Order Delivery domain, partnering with engineering squads, and ensuring the health and stability of the digital ecosystem that underpins customer trust.

Expect influence at scale, autonomy to innovate, and the chance to leave a visible legacy on one of Australia’s largest digital transformations.

Your Impact

• Inspire and lead cross-domain engineering teams through architectural clarity.

• Define and communicate the target-state vision and the roadmap to get there.

• Collaborate with product and engineering leaders to embed modern, agile delivery practices.

• Model architectures that deliver measurable business and customer value.

• Drive innovation while maintaining operational excellence.

You’ll Bring

• Deep engineering experience, likely as a Staff Engineer, Technical Architect, or Tech Lead within complex, cloud-native environments.

• Strong foundation in .NET, Azure/AWS/GCP, Microservices, and Kubernetes.

• Proven track record in scaling distributed systems and optimising performance.

• Natural leadership - you build confidence through collaboration, clarity, and care.

• A mindset that balances technical purity with commercial impact.

What You’ll Experience

• A flexible hybrid model that prioritises wellbeing and balance.

• A collaborative culture built on trust, curiosity, and growth.

• Discounts across a number of Iconic brands connected to the business.

• Career pathways across a global organisation with the resources to back big ideas.

If you’re ready to design the systems that power Australia’s everyday, we’d love to hear from you.

Apply here or directly reach out to Karl - karl@theonset.com.au

Chief Product Officer | Ordermentum

Every coffee. Every burger. Every Sandwich. There's a lot more technology behind hospitality than most people realise.

Australian hospitality and foodservice is one of the most important industries in the country. It's also at the most technologically exciting point in its history. Ordermentum has the network, the distribution, and the ambition to bring that innovation to every corner of the industry. Not just to grow a business, but to genuinely improve the way an entire industry operates.

Ordermentum is building Australia's AI-powered digital infrastructure for hospitality, connecting suppliers and venues through a sophisticated ecosystem of ordering, payments, marketplace, and intelligence products. Today, more than 50,000 Australian pubs, restaurants, and cafes use the platform to order supplies from over 1,000 suppliers, making Ordermentum one of the most important commerce networks in the food and beverage industry.

Having recently raised $55 million in new capital, the business is entering an exciting new chapter. What started as an e-commerce and ordering platform is evolving into something much bigger: building the AI infrastructure of tomorrow for the Food and Beverage industry.

With significant new investment, ambitious growth plans, and a belief that AI will fundamentally reshape how businesses buy, sell, and trade, Ordermentum is searching globally for an exceptional Chief Product Officer to help define the future of hospitality commerce.

Reporting directly to Adam Theobald - Founder and CEO, this is one of the most influential roles in the business. You'll own Product strategy across a sophisticated ecosystem of commerce, payments, marketplace, data, and AI products, while helping shape broader company strategy, investment priorities, and future growth opportunities.

You’ll also play a pivotal role in defining how AI and agentic workflows reshape trade. From intelligent customer experiences and autonomous workflows through to new AI-native commerce capabilities, you'll help shape what the next generation of marketplace and commerce technology looks like.

You'll build and inspire a world-class Product organisation, champion AI-native thinking, and work alongside Engineering, Design, Data, and Commercial leaders to create products that delight customers and drive meaningful business outcomes.

We're looking for an established CPO, VP Product, or exceptional Product leader who has scaled products, teams, and businesses across B2B SaaS, commerce, marketplaces, fintech, payments, or AI-native businesses. You'll combine deep product craft with strong commercial instincts, bring a passion for customers and technology, and most importantly, be someone who actively experiments with emerging technology rather than simply talks about it.

You'll be energised by questions such as:

• What does an Agentic-first commerce experience look like?
• How can AI transform trading relationships between suppliers and venues?
• What entirely new products become possible in an AI-native world?
• How do marketplaces evolve when intelligent agents become customers too?

This is a rare opportunity to partner with a passionate founder, sit at the executive table, and help build one of Australia's great technology success stories at a defining point in its journey.

If you're excited by the idea of shaping the future of commerce, payments, marketplaces, and AI at scale, we'd love to talk.

The Onset is managing this search exclusively. For more information please contact

Jacquie Nolan
Associate Director | Product
jacquie@theonset.com.au
0411 967 697

About the Role

We're looking for an IT Support Engineer to join our technology team and provide exceptional support across a diverse technology environment. You'll be responsible for resolving technical issues, managing service requests, supporting users, and helping maintain secure, reliable IT systems.

This is a hands-on role offering exposure to modern cloud platforms, workplace technologies, and infrastructure, with opportunities to grow your technical expertise.

Key Responsibilities

• Provide technical support across desktop, mobile, and cloud environments.

• Troubleshoot hardware, software, networking, and access issues.

• Manage service requests, incidents, and system changes.

• Support identity and access management, email, and collaboration platforms.

• Maintain and improve IT processes, documentation, and user experience.

• Work closely with internal stakeholders and external vendors.

About You

You are customer-focused, technically capable, and enjoy solving problems. You communicate well, stay calm under pressure, and are committed to continuous learning.

Skills & Experience

• Experience supporting Windows, iOS, and Android devices.

• Knowledge of Google Workspace, Microsoft Exchange, and IAM/SSO solutions.

• Strong troubleshooting skills across hardware, software, and networks.

• Understanding of Active Directory, DNS, DHCP, Group Policy, and TCP/IP networking.

• Exposure to cloud platforms such as AWS, Azure, or Google Cloud.

• Familiarity with ITIL and Agile ways of working.

• Experience with service desk or technical support environments.

Nice to Have

• IT degree or relevant certifications.

• Experience with Jira, Slack, Teams, Freshdesk, or similar tools.

• Exposure to server or virtualised environments.

If you're passionate about technology and delivering great support, we'd like to hear from you.

Product Manager

Shape the customer experience across one of Australia's most trusted digital platforms.

Own customer journeys, drive retention and engagement, Drive
The future of a platform used by hundreds of thousands of Australian families every year.
$165K+ Super | 3 days in office

Why this role stands out

• Own customer journeys that directly impact onboarding, engagement and retention
• Work across multiple areas of the product rather than being confined to a narrow feature set
• Partner closely with Engineering, Design and business leaders in a highly collaborative environment
• Join a business investing heavily in Product as it evolves into a modern squad-based operating model
• Hybrid working model with flexibility, strong team culture and real opportunity for growth

About the Business

This Australian technology company powers millions of interactions and transactions each year through a platform that simplifies everyday experiences for families and communities.

Their products sit at the centre of important customer moments, helping users seamlessly engage, make payments and access services through a simple and intuitive digital experience.

As the business continues to grow, Product is playing an increasingly important role in shaping customer experiences, improving engagement and creating new opportunities across the platform. The team has recently evolved into a lifecycle squad model and is investing in Product Managers who enjoy solving customer problems and driving meaningful outcomes.

About the Role

This is a true Product Manager role with broad ownership across the customer journey, focused on improving how customers onboard, engage, transact and remain connected to the platform over time.

You will join a cross-functional squad and work closely with Engineering, Design and business stakeholders to identify customer pain points, uncover opportunities and shape solutions that improve customer engagement, retention and overall experience.

Your responsibilities will include:

• Owning and evolving key customer journeys across onboarding, engagement, retention and transactional experiences
• Leading product discovery through customer research, data analysis and problem validation
• Defining priorities and contributing to roadmap planning based on customer value, business goals and technical considerations
• Partnering closely with Engineering and Design to shape solutions and drive delivery
• Using customer insights, behavioural data and experimentation to improve product performance and outcomes
• Defining success metrics, measuring outcomes and iterating based on feedback and learnings
• Working across multiple problem spaces as the business evolves, bringing flexibility and curiosity to new customer challenges
• Collaborating across Operations, Customer Experience, Finance and Technology to ensure solutions are commercially viable and operationally scalable

The successful candidate will have the opportunity to contribute across several customer journeys and help shape the future direction of the product as the organisation continues to mature its Product capability.

About You

You are a Product Manager who enjoys balancing customer empathy with commercial thinking and strong execution.

You may bring:

• Experience within SaaS, digital products or technology platforms
• Exposure to customer lifecycle, onboarding, engagement or retention products
• Strong product discovery and prioritisation skills
• Experience working in cross-functional squads alongside Engineering and Design
• A data-informed approach to product decision making
• The ability to thrive in a changing and fast-moving environment

Most importantly, you enjoy solving customer problems, improving experiences and building products that customers rely on every day.

Sydney | Hybrid (3 days in office) | $165K + Super

Customer Wealth Associate

[12-Month Fixed-Term Contract | 38 hours per week | $85-$95k + super - Sydney based]

We're partnering with a fast-growing fintech on a mission to make wealth creation more accessible for everyday Australians and New Zealanders. With over one million customers and a rapidly expanding product suite spanning investing, savings, retirement and insurance, they're redefining how people build long-term financial wellbeing.

About the role

You'll be the trusted voice behind the platform, helping customers understand products, resolve issues and get the most from their investing experience.

• Support customers across investing, savings, retirement and insurance products
• Deliver high-quality customer service through both written and phone-based interactions
• Help customers navigate onboarding, account management, compliance and operational processes
• Manage customer enquiries, escalations and complaints with empathy and professionalism
• Contribute to continuous improvement initiatives, including the use of AI to enhance customer experiences

What you'll be doing

• Responding to customer enquiries via email, phone and digital channels
• Assisting customers with account setup, identity verification and share transfers
• Resolving complex customer issues and complaints in a regulated environment
• Collaborating with internal teams to provide customer insights and improve processes
• Supporting product, operational and customer experience initiatives across the business

What we're looking for

• 3-5 years of experience in customer operations, customer support, client services or a similar customer-facing role
• Experience working within a regulated industry such as fintech, banking, wealth management, superannuation or insurance
• Exceptional written and verbal communication skills with the ability to simplify complex information
• Proven experience handling customer escalations and difficult conversations
• Comfortable using technology and AI tools to improve efficiency and customer outcomes

Why this opportunity?

• Join one of the most exciting and purpose-driven fintech businesses in the market
• Work with a collaborative, high-performing team that genuinely values customer experience
• Gain exposure to a broad range of wealth and investment products
• Enjoy flexible working arrangements and a strong people-first culture

If you’re excited by the opportunity, please apply online or call Ana Macedo at The Onset on 0403 748 727

Lifecycle CRM Specialist

Sydney | CRM & Marketing Automation | Growth & Customer Engagement

• Build automated customer journeys that drive results
• Take ownership of CRM automation, customer comms and lifecycle marketing
• $95k - $110k plus super and bonus

Do you love building automated customer journeys that actually drive results?

We're partnering with a fast-growing technology business that's transforming how people access and engage with their product.

As the business continues to scale, they're looking for a Lifecycle CRM Specialist to help build smarter, more sophisticated customer engagement journeys across the entire customer lifecycle.

This is an opportunity to take ownership of CRM automation, customer communications and lifecycle marketing while playing a key role in an exciting migration from Zoho CRM to Salesforce.

The Opportunity

You'll help transform a largely campaign-led CRM function into a structured, automated customer engagement engine.

Working across acquisition, activation, retention and referral programs, you'll design and build journeys that deliver the right message to the right customer at the right time. You'll partner closely with Sales, Marketing, Product and Technology teams to improve customer engagement and drive measurable commercial outcomes.

For someone who enjoys blending data, automation, copywriting and customer psychology, this role offers genuine ownership and long-term growth.

What You'll Be Doing

• Audit and optimise the existing CRM environment, identifying opportunities to automate and improve customer journeys
• Design and build lifecycle programs across Email, SMS and WhatsApp channels
• Develop nurture, activation, retention and referral campaigns that support customer growth objectives
• Create audience segments based on customer behaviour, lifecycle stage and engagement data
• Write engaging, customer-centric copy tailored to different audiences and funnel stages
• Build and maintain responsive HTML email templates
• Design automated follow-up journeys to address drop-off points and conversion gaps
• Analyse campaign performance and customer behaviour data to drive continuous optimisation
• Support the migration of CRM journeys and automations from Zoho CRM to Salesforce
• Collaborate with stakeholders across Sales, Marketing, Product and Technology teams

What We're Looking For

• Demonstrated experience designing and delivering automated lifecycle marketing campaigns
• Hands-on experience with CRM platforms, ideally including Zoho CRM and/or Salesforce
• Strong understanding of customer segmentation and lifecycle marketing principles
• Solid HTML/CSS skills for email development and template management
• Excellent copywriting skills with the ability to adapt messaging across customer segments
• Experience building and optimising email, SMS and WhatsApp communication journeys
• Familiarity with automation platforms such as Zapier, n8n or similar tools
• Experience using analytics platforms, particularly GA4, to measure campaign performance
• Strong attention to detail and a data-driven mindset
• Comfortable operating in a fast-paced, evolving scale-up environment

To find out more please apply online or call Michelle Rubinstein at The Onset on 0413 463 043.

Product Marketing Manager - Website and Digital Experience

• High growth consumer business
• Own the digital funnel and improve conversion rates
• Circa $110k - $140k plus super and bonus

Are you the type of Product Manager/Product Marketing Manager who loves taking ownership of a digital product and transforming it into a high-performing growth engine?

We're partnering with a rapidly scaling founder led business that is redefining how people access and engage with their product. With a strong customer focus and ambitious growth plans, they're looking for a someone to take ownership of one of their most critical customer acquisition assets: their website.

The Opportunity

This isn't a traditional backlog-management role.

You'll own the website end-to-end, developing a deep understanding of every process, integration, data flow and customer interaction that powers the platform today. From there, you'll lead its evolution into a seamless, conversion-focused experience that drives qualified leads and measurable business outcomes.

Working within a high-performing Growth team, you'll collaborate closely with stakeholders across Sales, Finance, Operations and Engineering, while managing an external development partner to deliver meaningful improvements at pace.

If you're someone who challenges assumptions, backs decisions with evidence and enjoys balancing strategic thinking with hands-on execution, this role offers genuine ownership and impact.

What You'll Be Doing

• Own and optimise the website as a key customer acquisition channel
• Audit, document and map existing processes, integrations and dependencies
• Identify and resolve friction points across customer-facing journeys
• Lead customer discovery, design sprints and usability testing initiatives
• Define, prioritise and deliver website enhancements that improve conversion outcomes
• Partner with stakeholders across the business to align priorities and drive execution
• Manage an external development partner and oversee delivery outcomes
• Design and analyse A/B and multivariate tests to validate product decisions
• Leverage analytics and behavioural insights to uncover opportunities across the customer journey
• Prototype and test new concepts quickly using modern design and AI-enabled tools

What We're Looking For

• Experience in Digital Product Management or Digital Marketing, ideally across customer-facing e-commerce digital products
• Demonstrated success delivering measurable improvements to customer engagement, conversion or growth metrics
• Experience running design sprints, discovery workshops or usability testing programs
• Strong understanding of experimentation, A/B testing and statistical analysis
• Exceptional stakeholder management and communication skills
• Experience working with external agencies, vendors or development partners
• Strong systems thinking and process-mapping capability
• Experience with GA4 and behavioural analytics tools such as Hotjar or Microsoft Clarity
• Exposure to Figma, rapid prototyping tools and AI-assisted product workflows is highly regarded
• A genuinely customer-centric mindset and a passion for solving real user problems

Why Join?

• Opportunity to own a highly visible digital product with direct commercial impact
• Performance-based bonus program
• Flexible, collaborative and growth-focused culture

If you're keen to learn more, please apply online or call Michelle Rubinstein at The Onset on 0413 463 043.

Shape the future of early careers in a leading technology organisation

Competitive Salary + Employee Share Plan (ESP) | Flexible Hybrid | Additional Leave Benefits + more

This is an opportunity to take ownership of a well-established Junior Talent Programme and shape what it becomes next.

Working closely with Engineering, Product and People leaders, you'll design and evolve how junior talent is on-boarded, developed and supported across the business.

This isn't a graduate recruitment role. The attraction and hiring of talent already exists. Your focus is what happens next - creating exceptional experiences, development pathways and long-term growth opportunities for junior talent.

You'll have the opportunity to influence programme strategy, future capability planning and the overall experience of junior talent from day one.

What you'll be doing

• Design and continuously improve the overall programme experience
• Develop on-boarding, team placement and development pathways
• Build scalable frameworks that support junior talent from day one
• Create a consistent and engaging experience across the programme
• Understand future capability requirements across engineering and product teams
• Help ensure junior talent development aligns with future workforce needs
• Build trusted relationships with leaders across Product & Technology
• Support leaders to successfully integrate and develop junior talent
• Track programme performance and outcomes
• Measure retention, engagement and conversion success
• Identify opportunities for improvement and innovation
• Ensure the programme remains aligned to broader business priorities

What we're looking for

Experience in Early Careers, Graduate Programs, Talent Development, L&D or People Experience within a technology or SaaS environment, partnering closely with Engineering and Product leaders. You understand how software engineering and product teams operate and can confidently partner with technical leaders on capability development, learning pathways and future talent needs. You'll also understand how the Software Development Lifecycle (SDLC) influences learning pathways, performance expectations and career growth for junior technical talent.

You'll bring:

• Experience owning or managing graduate, early careers or junior talent programmes
• Strong programme management and stakeholder engagement skills
• Experience working with technical stakeholders and Product & Technology teams
• An understanding of how technology organisations operate
• Curiosity about future capability needs, AI and workforce development
• The ability to balance strategic thinking with hands-on delivery

What's on offer?

• Competitive salary package + Employee Share Plan (ESP)
• Flexible hybrid working
• Additional leave benefits
• Strong wellbeing and health benefits
• Inclusive employee communities and resource groups
• High visibility across Product, Engineering and People leadership
• Opportunity to influence a strategically important programme with executive sponsorship
• Work alongside experienced Product & Technology leaders in a highly regarded technology organisation

This is a role where you'll have the autonomy to make meaningful change while being supported by one of the most respected technology brands in the market.

If you're passionate about helping early career talent thrive and want to shape the future workforce of a leading technology organisation apply now or contact Geri Condon at The Onset on geri@theonset.com.au