Technical Project Lead

Sydney | Hybrid | Up to $140,000 + Super

If you're someone who enjoys being the person that keeps everything moving, this could be a great opportunity.

We're looking for a Technical Project Lead to work closely with the founder, technical teams, and external stakeholders, helping lead projects, manage priorities, and drive initiatives from idea through to execution.

You'll have broad exposure across the business, genuine ownership of your work, and the opportunity to build systems and processes that make a real impact.

What you'll be doing

• Coordinating project activities across internal and external stakeholders
• Managing meeting preparation, actions, follow-ups, and reporting
• Maintaining project tracking and CRM systems
• Supporting customer engagements, trials, and strategic initiatives
• Tracking milestones, risks, dependencies, and deliverables
• Working with technical teams to ensure information flows effectively
• Improving processes and creating structure where needed

About you

We're open on background, but you'll likely have experience in project coordination, operations, customer success, program support, or a similar role.

You'll be someone who:

• Is highly organised and detail-oriented
• Can manage multiple priorities at once
• Communicates clearly and professionally
• Is comfortable working with technical teams
• Takes ownership and follows things through
• Enjoys solving problems and improving processes

Experience in technology, engineering, defence, mining, manufacturing, aerospace, or other technical environments would be highly regarded.

Senior Electrical / Electronics Engineer

Sydney | Full-time | Onsite / Hybrid

The Mission

Own the hard electronics gap between prototype and product across 13 to 15 custom boards, high-speed compute, Jetson architecture, sensing, power and compliance.

The Challenge

• Designing and reviewing complex embedded PCBs across compute, sensing, power and robotics electronics
• Working with PCIe, Ethernet, Nvidia Jetson and other high-speed board-level constraints
• Taking prototype electronics toward manufacturable, testable and compliant product hardware
• Building EMC / EMI, intrinsic safety, protection and reliability thinking into design decisions early
• Reviewing schematics, layouts, BOMs and component choices before issues become field or production problems
• Creating practical verification, pre-compliance and production test plans that support real release decisions
• Working tightly with mechanical, firmware and manufacturing teams where board design, packaging and build reality collide
• This is senior IC work for someone who wants real ownership of complex hardware, not one small slice of a slower machine

The Bar

• Strong schematic and PCB design experience, ideally in Altium
• High-speed digital or compute-board experience, especially PCIe, Ethernet or similar
• Experience taking embedded electronics beyond R&D and into real products
• Practical EMC / EMI design judgement across layout, grounding, shielding, filtering and cabling
• Strong understanding of power distribution, switching regulators, mixed-signal design and protection
• Comfort reviewing others’ work and giving clear technical direction without turning it into theatre
• Manufacturing, test, compliance or certification exposure in hardware that had to survive real use
• Jetson's highly regarded. Intrinsic safety's highly regarded. Motor control's useful. Complex board ownership matters most

The Hire

Someone who has seen boards behave on the bench and misbehave everywhere else.

• You understand that the hard part is not just making the circuit work. It is making it work inside a compact robot with motors, batteries, sensors, cables, compliance expectations and manufacturing variance
• You are hands-on, senior enough to challenge assumptions, and still practical enough to move at startup pace

The "Why me?"

• The team has built impressive prototypes. The next stage needs senior electrical depth across complexity, review, scale-up and productisation
• This role exists to help the hardware become repeatable, compliant and reliable before the same problems scale

The "Why this?"

• Work across 13 to 15 custom boards, not one narrow subsystem
• Help shape the electrical function before it becomes rigid
• Influence how hardware moves from prototype into manufacture
• Stay close to real engineering trade-offs across compute, sensing, power, safety and mechanics
• Join a growing lab environment with proper electrical setup planned as the company scales

If you like complex embedded hardware and the uncomfortable bit between prototype and product, reach out

R&D Machinist / CNC Operator

Sydney | Full-time | Onsite

The Mission

Bring 5-axis CNC in-house and become the person who turns small, awkward, high-tolerance robot parts into fast R&D iteration. 

The Challenge

Programming, setting and operating a 5-axis CNC for small, complex metal prototype parts.

Solving workholding, jigging, soft-jaw and fixture problems for parts that are difficult by nature:

• Making *tiny* gears, compact components, assembly aids and test fixtures that speed up hardware development
• Working with aluminium, stainless steel, brass and other prototype metals where fidelity matters
• Feeding practical DFM advice back to engineers before awkward geometry becomes a recurring problem
• Supporting module builds, gearbox work and hands-on integration where machining meets mechatronics
• Helping build the internal rapid-manufacturing capability around modern equipment and fast iteration

This isn't production machining, job-shop repetition or parts-per-day output. It's R&D machining for someone who likes solving the part before cutting it.

The Bar

• Proven ability to program, set and operate 5-axis CNC machines
• Experience making small, complex, high-tolerance components
• Strong fixture, jig, soft-jaw and workholding problem-solving ability
• Enough experience to look at a difficult part and know where the real manufacturing risk sits
• Comfort working from a clear backlog without needing step-by-step supervision
• Expert communicator: work with the engineering team to drive optimal, commercial design behaviours

Gears are highly regarded. Swiss-type CNC's a serious bonus. 

Trade qualifications are useful, but aptitude and adaptability matter more.

The Hire

• Someone who gets interested when the part's tiny, annoying to hold or awkward to fixture
• You care about clean setups, smart process, good feedback and making the next version easier than the last one
• You'll need enough experience to add capability immediately, but the right attitude isn't “I make what I’m given”. It's “I can make this, but here’s how to make it smarter next time”

The "Why me?"

• External suppliers can make parts. They can't sit inside the engineering loop
• This role exists to shorten the distance between design, machined part, physical test and next revision

The "Why this?"

• • Own early internal 5-axis CNC capability
  • Work with modern equipment in a growing R&D lab
  • Make difficult, high-value parts for a real robotics product
  • Influence how engineers design for manufacture
  • Avoid repetitive production work and unit-cost obsession
  • Be part of the design loop, not treated like an external supplier

If you're the person people ask when a part looks impossible, we should talk.

We need an Architect.

Not an assessor.

Someone who can shape architecture patterns, work through technical trade-offs with developers, and help engineering teams move faster while maintaining strong security guardrails.

This role sits at the intersection of Architecture, Engineering, Security and AI.

You'll help build platforms that support large-scale AI and agent-based workloads, while defining secure, repeatable patterns that simplify delivery rather than create friction.

You could come from a software engineering, platform engineering, cloud architecture, solution architecture, or security architecture background, but you'll need a strong understanding of how modern platforms are built and delivered.

Working closely with engineering teams, you'll design secure AI and cloud-native solutions, influence platform decisions, embed security into delivery pipelines, and establish architecture patterns that can scale.

We're looking for someone who can balance security, engineering, and business outcomes, and who understands that architecture is as much about enabling delivery as it is about managing risk.

If your experience has been primarily focused on governance, compliance, or architecture reviews, this probably isn't the right fit.

0438984265 / russell@theonset.com.au

Staff Engineer  

Lead the technology that moves a nation.

Sydney | Hybrid - 2/3 days Office 

Every day, millions of Australians rely on this business to keep life moving.
Behind every on-time order, every seamless delivery, and every moment of connection - there’s technology designed by brilliant people like you.

We’re looking for a Staff Engineer who can elevate ideas into scalable architecture, guide teams with empathy and precision, and make complex systems feel effortless for customers.

What You’ll Be Doing

You’ll be the bridge between strategy and execution, setting the architectural direction for the Order Delivery domain, partnering with engineering squads, and ensuring the health and stability of the digital ecosystem that underpins customer trust.

Expect influence at scale, autonomy to innovate, and the chance to leave a visible legacy on one of Australia’s largest digital transformations.

Your Impact

• Inspire and lead cross-domain engineering teams through architectural clarity.

• Define and communicate the target-state vision and the roadmap to get there.

• Collaborate with product and engineering leaders to embed modern, agile delivery practices.

• Model architectures that deliver measurable business and customer value.

• Drive innovation while maintaining operational excellence.

You’ll Bring

• Deep engineering experience, likely as a Staff Engineer, Technical Architect, or Tech Lead within complex, cloud-native environments.

• Strong foundation in .NET, Azure/AWS/GCP, Microservices, and Kubernetes.

• Proven track record in scaling distributed systems and optimising performance.

• Natural leadership - you build confidence through collaboration, clarity, and care.

• A mindset that balances technical purity with commercial impact.

What You’ll Experience

• A flexible hybrid model that prioritises wellbeing and balance.

• A collaborative culture built on trust, curiosity, and growth.

• Discounts across a number of Iconic brands connected to the business.

• Career pathways across a global organisation with the resources to back big ideas.

If you’re ready to design the systems that power Australia’s everyday, we’d love to hear from you.

Apply here or directly reach out to Karl - karl@theonset.com.au

Chief Product Officer | Ordermentum

Every coffee. Every burger. Every Sandwich. There's a lot more technology behind hospitality than most people realise.

Australian hospitality and foodservice is one of the most important industries in the country. It's also at the most technologically exciting point in its history. Ordermentum has the network, the distribution, and the ambition to bring that innovation to every corner of the industry. Not just to grow a business, but to genuinely improve the way an entire industry operates.

Ordermentum is building Australia's AI-powered digital infrastructure for hospitality, connecting suppliers and venues through a sophisticated ecosystem of ordering, payments, marketplace, and intelligence products. Today, more than 50,000 Australian pubs, restaurants, and cafes use the platform to order supplies from over 1,000 suppliers, making Ordermentum one of the most important commerce networks in the food and beverage industry.

Having recently raised $55 million in new capital, the business is entering an exciting new chapter. What started as an e-commerce and ordering platform is evolving into something much bigger: building the AI infrastructure of tomorrow for the Food and Beverage industry.

With significant new investment, ambitious growth plans, and a belief that AI will fundamentally reshape how businesses buy, sell, and trade, Ordermentum is searching globally for an exceptional Chief Product Officer to help define the future of hospitality commerce.

Reporting directly to Adam Theobald - Founder and CEO, this is one of the most influential roles in the business. You'll own Product strategy across a sophisticated ecosystem of commerce, payments, marketplace, data, and AI products, while helping shape broader company strategy, investment priorities, and future growth opportunities.

You’ll also play a pivotal role in defining how AI and agentic workflows reshape trade. From intelligent customer experiences and autonomous workflows through to new AI-native commerce capabilities, you'll help shape what the next generation of marketplace and commerce technology looks like.

You'll build and inspire a world-class Product organisation, champion AI-native thinking, and work alongside Engineering, Design, Data, and Commercial leaders to create products that delight customers and drive meaningful business outcomes.

We're looking for an established CPO, VP Product, or exceptional Product leader who has scaled products, teams, and businesses across B2B SaaS, commerce, marketplaces, fintech, payments, or AI-native businesses. You'll combine deep product craft with strong commercial instincts, bring a passion for customers and technology, and most importantly, be someone who actively experiments with emerging technology rather than simply talks about it.

You'll be energised by questions such as:

• What does an Agentic-first commerce experience look like?
• How can AI transform trading relationships between suppliers and venues?
• What entirely new products become possible in an AI-native world?
• How do marketplaces evolve when intelligent agents become customers too?

This is a rare opportunity to partner with a passionate founder, sit at the executive table, and help build one of Australia's great technology success stories at a defining point in its journey.

If you're excited by the idea of shaping the future of commerce, payments, marketplaces, and AI at scale, we'd love to talk.

The Onset is managing this search exclusively. For more information please contact

Jacquie Nolan
Associate Director | Product
jacquie@theonset.com.au
0411 967 697

About the Role

We're looking for an IT Support Engineer to join our technology team and provide exceptional support across a diverse technology environment. You'll be responsible for resolving technical issues, managing service requests, supporting users, and helping maintain secure, reliable IT systems.

This is a hands-on role offering exposure to modern cloud platforms, workplace technologies, and infrastructure, with opportunities to grow your technical expertise.

Key Responsibilities

• Provide technical support across desktop, mobile, and cloud environments.

• Troubleshoot hardware, software, networking, and access issues.

• Manage service requests, incidents, and system changes.

• Support identity and access management, email, and collaboration platforms.

• Maintain and improve IT processes, documentation, and user experience.

• Work closely with internal stakeholders and external vendors.

About You

You are customer-focused, technically capable, and enjoy solving problems. You communicate well, stay calm under pressure, and are committed to continuous learning.

Skills & Experience

• Experience supporting Windows, iOS, and Android devices.

• Knowledge of Google Workspace, Microsoft Exchange, and IAM/SSO solutions.

• Strong troubleshooting skills across hardware, software, and networks.

• Understanding of Active Directory, DNS, DHCP, Group Policy, and TCP/IP networking.

• Exposure to cloud platforms such as AWS, Azure, or Google Cloud.

• Familiarity with ITIL and Agile ways of working.

• Experience with service desk or technical support environments.

Nice to Have

• IT degree or relevant certifications.

• Experience with Jira, Slack, Teams, Freshdesk, or similar tools.

• Exposure to server or virtualised environments.

If you're passionate about technology and delivering great support, we'd like to hear from you.

Product Manager

Shape the customer experience across one of Australia's most trusted digital platforms.

Own customer journeys, drive retention and engagement, Drive
The future of a platform used by hundreds of thousands of Australian families every year.
$165K+ Super | 3 days in office

Why this role stands out

• Own customer journeys that directly impact onboarding, engagement and retention
• Work across multiple areas of the product rather than being confined to a narrow feature set
• Partner closely with Engineering, Design and business leaders in a highly collaborative environment
• Join a business investing heavily in Product as it evolves into a modern squad-based operating model
• Hybrid working model with flexibility, strong team culture and real opportunity for growth

About the Business

This Australian technology company powers millions of interactions and transactions each year through a platform that simplifies everyday experiences for families and communities.

Their products sit at the centre of important customer moments, helping users seamlessly engage, make payments and access services through a simple and intuitive digital experience.

As the business continues to grow, Product is playing an increasingly important role in shaping customer experiences, improving engagement and creating new opportunities across the platform. The team has recently evolved into a lifecycle squad model and is investing in Product Managers who enjoy solving customer problems and driving meaningful outcomes.

About the Role

This is a true Product Manager role with broad ownership across the customer journey, focused on improving how customers onboard, engage, transact and remain connected to the platform over time.

You will join a cross-functional squad and work closely with Engineering, Design and business stakeholders to identify customer pain points, uncover opportunities and shape solutions that improve customer engagement, retention and overall experience.

Your responsibilities will include:

• Owning and evolving key customer journeys across onboarding, engagement, retention and transactional experiences
• Leading product discovery through customer research, data analysis and problem validation
• Defining priorities and contributing to roadmap planning based on customer value, business goals and technical considerations
• Partnering closely with Engineering and Design to shape solutions and drive delivery
• Using customer insights, behavioural data and experimentation to improve product performance and outcomes
• Defining success metrics, measuring outcomes and iterating based on feedback and learnings
• Working across multiple problem spaces as the business evolves, bringing flexibility and curiosity to new customer challenges
• Collaborating across Operations, Customer Experience, Finance and Technology to ensure solutions are commercially viable and operationally scalable

The successful candidate will have the opportunity to contribute across several customer journeys and help shape the future direction of the product as the organisation continues to mature its Product capability.

About You

You are a Product Manager who enjoys balancing customer empathy with commercial thinking and strong execution.

You may bring:

• Experience within SaaS, digital products or technology platforms
• Exposure to customer lifecycle, onboarding, engagement or retention products
• Strong product discovery and prioritisation skills
• Experience working in cross-functional squads alongside Engineering and Design
• A data-informed approach to product decision making
• The ability to thrive in a changing and fast-moving environment

Most importantly, you enjoy solving customer problems, improving experiences and building products that customers rely on every day.

Sydney | Hybrid (3 days in office) | $165K + Super

Customer Wealth Associate

[12-Month Fixed-Term Contract | 38 hours per week | $85-$95k + super - Sydney based]

We're partnering with a fast-growing fintech on a mission to make wealth creation more accessible for everyday Australians and New Zealanders. With over one million customers and a rapidly expanding product suite spanning investing, savings, retirement and insurance, they're redefining how people build long-term financial wellbeing.

About the role

You'll be the trusted voice behind the platform, helping customers understand products, resolve issues and get the most from their investing experience.

• Support customers across investing, savings, retirement and insurance products
• Deliver high-quality customer service through both written and phone-based interactions
• Help customers navigate onboarding, account management, compliance and operational processes
• Manage customer enquiries, escalations and complaints with empathy and professionalism
• Contribute to continuous improvement initiatives, including the use of AI to enhance customer experiences

What you'll be doing

• Responding to customer enquiries via email, phone and digital channels
• Assisting customers with account setup, identity verification and share transfers
• Resolving complex customer issues and complaints in a regulated environment
• Collaborating with internal teams to provide customer insights and improve processes
• Supporting product, operational and customer experience initiatives across the business

What we're looking for

• 3-5 years of experience in customer operations, customer support, client services or a similar customer-facing role
• Experience working within a regulated industry such as fintech, banking, wealth management, superannuation or insurance
• Exceptional written and verbal communication skills with the ability to simplify complex information
• Proven experience handling customer escalations and difficult conversations
• Comfortable using technology and AI tools to improve efficiency and customer outcomes

Why this opportunity?

• Join one of the most exciting and purpose-driven fintech businesses in the market
• Work with a collaborative, high-performing team that genuinely values customer experience
• Gain exposure to a broad range of wealth and investment products
• Enjoy flexible working arrangements and a strong people-first culture

If you’re excited by the opportunity, please apply online or call Ana Macedo at The Onset on 0403 748 727