Product Manager - Job Description
About Wpay Wpay is a retail payments platform designed for retailers. Our end-to-end solution will deliver seamless payments, administrative efficiencies and deeper customer engagement and understanding for businesses. We’re building beyond payments - offering retail merchants a comprehensive, customisable, one-stop digital platform for creating and managing commerce experiences to help business flow. We’re backed by Australia’s largest retail group - with over 1.3 billion transactions processed yearly, we’re Australia’s largest non-bank payments platform. The platform is built to evolve and continually deliver richer retail experiences. We’re always looking for committed, talented people who want to help create better experiences for businesses and customers. Together we can create Australia's leading buying, selling, saving and giving experiences every day.
About the Role
This is a delivery focused product role. The portfolio strategy, vision and roadmap are set by the Senior Product Manager; your job is to execute them to take agreed initiatives from defined requirements through to production, on cadence, without the delivery decisions escalating upwards. Wpay Connect is Wpay's merchant portal. It interacts with numerous product domains - merchant onboarding, terminals, digital payments and payouts and billing. You will be the single point of accountability for getting committed scope into production across those domains: owning the squad backlog, sequencing releases, resolving dependencies with downstream domain teams, and holding the line on quality and operational readiness. The role exists because delivery at this volume needs an owner who can run it independently. You will be trusted to make the day-to-day calls of what goes into a release, what gets cut, when something is ready to ship and to escalate only genuine portfolio level trade offs. You will work closely with Engineering, QA, UX, Operations, Account Management and with external partners whose integrations depend on the platform.
This is a strong fit for someone who takes satisfaction in shipping reliably in a complex, regulated environment and who wants deep ownership of execution rather than a strategy remit.
Key Responsibilities
● Backlog and Delivery Ownership: Own and prioritise the squads backlog against the roadmap and quarterly objectives set by the Senior Product Manager. Break agreed initiatives into deliverable increments with clear, testable acceptance criteria. Work with the Scrum Master, Engineering Manager and the team to agree what goes into each sprint to maintain a stable and predictable velocity. Make the day-to-day scope calls, what is in a release, what is deferred, what is cut and communicate them clearly. Escalate only genuine portfolio level trade-offs, with options and a recommendation attached. Maintain accurate delivery status in Jira and Confluence so progress is visible without being asked for.
● Release and Production Readiness: Own the release plan for your domains, including sequencing, cutover and rollback. Confirm operational readiness before release: process documented, operations trained, support model agreed. Coordinate testing coverage with QA and Engineering, and hold the line where coverage is incomplete. Lead hypercare after release with the Process Improvement Analyst, driving issue triage and resolution to closure. Own the product view of release quality: analyse defect and incident causes after each release.
● Cross-Domain Dependencies and Integration: Identify, sequence and actively manage dependencies across other Wpay domains. Resolve delivery blockers directly with peer Product Managers and Engineering Managers before they affect dates. Maintain a clear, current view of integration risk and surface it early. Hold teams that integrate with the platform accountable for their own integration logic, rollout approach and testing, escalating to the Senior Product Manager only where a dependency cannot be resolved at your level.
● Requirements and Quality: Stay across the stories written by the Business Analysts, reviewing them for accuracy and completeness so Engineering and QA can build and test from them without rework. Lift the capability of the Business Analysts over time through structured feedback, so quality improves rather than being corrected story by story. Partner with UX on flows and wireframes so the delivered experience matches the agreed design. Ensure delivered features meet Wpay brand, design, security and regulatory obligations.
● Stakeholder Management and Communication: Keep Operations, Account Management and partner teams informed on what is landing, when and what it changes. Manage delivery level conversations with external partners whose integrations depend on the platform. Build the relationships needed to get things done across a complex organisation without needing escalation. Represent delivery status, risk and trade-offs clearly at squad level and with immediate stakeholders.
● Reporting and Operational Measures: Track and report delivery metrics, KPIs and SLAs for your domains. Use defect, incident and throughput data to identify and act on delivery problems. Contribute delivery inputs effort, sequencing, feasibility, risk into business cases and investment decisions owned by the Senior Product Manager. Advocate agile ways of working and continuous improvement within the squad.
About you You are an execution first product person. You would rather own getting something live than own the deck that proposed it (If you like both even better!). You are comfortable making decisions with incomplete information, you follow through without being chased, and you are direct with peers when something is not ready. Essential
● Demonstrable track record of owning end to end delivery of technical product initiatives into production, in a complex, multi squad environment.
● Evidence of making delivery and scope decisions independently you can point to calls you made, not just ones you escalated.
● Strong requirements craft: you write stories and acceptance criteria that Engineering and QA can work from without rework.
● Experience managing cross team dependencies and holding other teams to their commitments without formal authority over them.
● Experience running release planning, cutover and post-release support for live systems.
● Confident, concise communicator who can give an honest status including bad news to senior stakeholders.
● Experience working in an agile delivery environment, with Jira and Confluence as everyday tools.
● Strong organisational discipline and attention to detail, particularly around operational and compliance obligations.
Desirable
● Payments experience, ideally merchant acquiring, onboarding, terminals or settlement in a retailer or large enterprise.
● Experience delivering against externally mandated regulatory deadlines.
● Experience with workflow platforms and API-based integration across domains.
● Experience coaching or lifting the capability of Business Analysts or junior product staff.
● Exposure to operational teams and the realities of running a process at volume.
● Commercial awareness able to frame delivery choices in terms of cost, risk and customer impact.
● Experience using AI tools to accelerate both delivery and product work.