AI Strategy & Transformation Lead

Sydney | Hybrid 3 days onsite | Enterprise AI, Product & Business Transformation

My Client is one of Australia’s most recognised consumer and digital services brands, operating at the intersection of personalisation, commerce, operations, logistics, customer experience, and government-connected systems. Behind the scenes sits a complex ecosystem spanning digital platforms, operations, customer support, payments, legal and compliance workflows, operational tooling, marketing automation, integrations, and enterprise systems across the broader group environment.

As AI rapidly reshapes how businesses operate, they are investing in the next phase of enterprise AI capability, operational transformation, workflow automation, and intelligent systems adoption. This is a newly created strategic leadership role designed to help define and operationalise that future.

The Opportunity

We are looking for an AI Strategy & Transformation Lead to help shape and drive the enterprise AI strategy across the business and the broader group ecosystem. This role will partner closely with executive leadership, and the Chief Strategy Officer, to identify where AI can create meaningful commercial, operational, and customer value across the business.

We are looking for someone who can:

• Define and drive the enterprise AI strategy and roadmap across the business
• Identify and implement practical AI opportunities across operations, customer experience, and internal workflows
• Evaluate AI platforms, tooling, and vendors while establishing governance and safe adoption frameworks
• Lead AI experimentation, rollout, and capability uplift across the organisation

You will have the opportunity to:

• Shape the AI transformation strategy of a highly recognisable Australian business
• Work directly with executive leadership on future-state operating models and technology initiatives
• Modernise workflows, systems, and operations through practical AI adoption
• Create measurable commercial and operational impact while helping future-proof the organisation
•  

Ideal Experience

• Experience leading or contributing to enterprise AI transformation initiatives
• Strong understanding of modern AI tooling and platforms including OpenAI, Anthropic, Gemini,Copilot etc, orchestration tooling, and enterprise AI ecosystems
• Experience evaluating AI vendors, enterprise tooling, or transformation programs
• Ability to identify practical business applications of AI beyond hype-driven use cases
• Experience balancing innovation with governance, risk, compliance, and operational scalability
• Strong stakeholder management capability across executive, operational, and technical teams
• Ability to work through ambiguity and shape future-state strategy
• Experience leading discovery, experimentation, pilot programs, and transformation initiatives
• Strong communication skills with the ability to simplify complex technical concepts for non-technical stakeholders
• Commercially minded with strong judgment around prioritisation, ROI, and operational impact

Bonus Experience

• Government-connected, regulated, or enterprise operational environments
• AI governance or responsible AI frameworks
• Workflow automation or intelligent operations programs
• SaaS, platform, or operational systems experience
• Marketplace or multi-sided platform environments
• Exposure to data, reporting, automation, or enterprise integration ecosystems
• Consulting or enterprise advisory backgrounds

What’s on Offer

• Newly created strategic transformation role
• High visibility across executive leadership
• Opportunity to shape enterprise AI direction
• Broad cross-functional exposure across the group ecosystem
• Hybrid Sydney working model
• Significant long-term growth opportunity
• Collaborative and innovation-focused environment
• Competitive salary package circa $200K–$250K + Super depending on experience and capability

Product Manager – eCommerce Fulfilment

• 12 month contract to start with
  Own and transform the eCommerce Fulfilment experience for one of Australia’s largest retail environments, shaping tools and workflows used by frontline teams nationally.
• Join at a critical growth phase with a major transformation roadmap already underway, delivering high-impact capabilities ahead of Christmas 2026.
• Work across Product, Operations, Data, and AI-driven optimisation initiatives to improve fulfilment speed, team productivity, and customer experience at scale.

Lead the future of fulfilment for one of Australia’s most recognised retail brands.

This is not a BAU Product role.

This is an opportunity to step into a high-impact environment and shape how millions of customer orders are picked, packed, and delivered across a large-scale retail network. You’ll own the roadmap for eCommerce Fulfilment capabilities, partnering closely with store teams, operations, product, and technology to improve speed, efficiency, and team experience at scale.

You’ll be joining at a critical time, with a major transformation agenda already underway and a strong pipeline of initiatives targeted  over the next 12 months

Why this role?

• Own a product area with genuine operational and commercial impact
• Build tools and workflows used daily by frontline retail teams
• Influence how fulfilment evolves across stores nationally
• Work on AI-led optimisation and workflow automation initiatives
• Join a collaborative and fast-moving retail environment with strong backing and scale

What you’ll be doing

• Defining and executing the product roadmap for eCommerce Fulfilment
• Partnering directly with in-store teams to deeply understand operational pain points
• Prioritising and delivering high-impact capabilities across picking, packing, and shipping workflows
• Driving product discovery, experimentation, rollout, adoption, and optimisation
• Using data and insights to improve fulfilment performance and team productivity
• Exploring AI opportunities to improve workflow efficiency and task prioritisation

What we’re looking for

• Product Management experience within eCommerce, retail operations, fulfilment, logistics, or supply chain environments
• Strong understanding of fulfilment concepts such as pick paths, fulfilment rate, pick/pack workflows, and operational optimisation
• Someone highly hands-on who enjoys spending time with end users in operational environments
• Strong stakeholder engagement skills across product, tech, operations, and leadership teams
• Analytical mindset with the ability to turn operational data into actionable outcomes

What’s on offer

• Flexible hybrid working model
• Sydney based role
• Large-scale transformation environment with immediate impact
• Strong career growth and long-term progression opportunities
• Opportunity to shape the future of retail fulfilment at scale

If you’re excited by operational product challenges, frontline user problems, and building products that improve real-world retail experiences, we’d love to hear from you.

Message jacquie@theonset.com.au for more details 

Data and AI are no longer future priorities -  they are now central to how modern businesses operate, compete and scale.

Onset Group is looking for a Principal Consultant to build and grow a specialist Data & AI Engineering practice across Data Engineering, Machine Learning Engineering, AI Engineering, Analytics Engineering and modern data platforms.

This role is designed for a commercially driven recruiter who enjoys operating in high-growth technology markets and building long-term relationships with technical and executive stakeholders.

You will work with some of Australia’s most innovative businesses across AI, SaaS, fintech, enterprise technology and emerging data-driven organisations.

The opportunity:

• Build strategic partnerships across Australia’s growing Data & AI market
• Recruit specialist talent across Engineering and AI functions
• Drive permanent and contract revenue growth
• Develop account mapping and expansion strategies across existing and new clients
• Build deep talent networks within modern data and AI ecosystems
• Establish yourself as a trusted specialist within a rapidly evolving market

Here’s what people actually stay for:

• A high-performance, low-ego team (many with 10+ years in the game)
• Market-leading tools, AI systems, and a delivery, marketing and research team so you can spend more time where it counts
• Tailored growth - whether you want to lead a team or deepen your niche
• Regular knowledge sharing with founders, advisors, and big-name clients
• Industry-leading commission and incentives

You’ll fit right in if you:

• Have 4+ years of 360 recruitment experience (ideally in Australia)
• Know your niche or are ready to define it - Recruitment experience within Technology
• Strong client development and commercial capability
• Interest in Data, AI and emerging technology trends
• Ability to build credibility with technical stakeholders
• Ambition to build a high-performing specialist practice

This is an opportunity to build a meaningful market presence in one of the most strategically important sectors in technology today.

If you want to surround yourself with top performers, and actually shape the future of your market - this is your shot.

📩 Apply here or email contact@theonset.com.au for a confidential chat. Let’s just start the conversation.

Transformation programs succeed or fail based on people.

Onset Group is looking for a Principal Consultant to lead and grow a Projects & Transformation practice across Project Management, Program Delivery, Business Analysis, Systems Analysis and Transformation leadership.

This role is suited to an experienced recruiter who understands the complexity of enterprise change environments and enjoys partnering with clients on large-scale transformation initiatives.

You will work closely with enterprise organisations, technology businesses and consulting environments delivering critical transformation programs across Australia.

The role:

• Build strategic client relationships across transformation and delivery functions
• Recruit high-performing Project Services professionals across contract and permanent markets
• Drive account growth and market expansion strategies
• Develop strong talent communities across PMO, Delivery and Transformation environments
• Operate as a trusted advisor to clients navigating change and growth

Here’s what people actually stay for:

• A high-performance, low-ego team (many with 10+ years in the game)
• Market-leading tools, AI systems, and a delivery, marketing and research team so you can spend more time where it counts
• Tailored growth - whether you want to lead a team or deepen your niche
• Regular knowledge sharing with founders, advisors, and big-name clients
• Industry-leading commission and incentives

You’ll fit right in if you:

• Have 4+ years of 360 recruitment experience (ideally in Australia)
• Know your niche or are ready to define it - Recruitment experience within Technology, Transformation or Project Services
• Strong commercial and client development capability
• Ability to operate confidently with senior stakeholders
• High levels of professionalism, ownership and market credibility
• Ambition to build a significant market presence

This is a strong platform for someone wanting to build a long-term, high-value recruitment practice within a stable and evolving market.

If you want to surround yourself with top performers, and actually shape the future of your market - this is your shot.

📩 Apply here or email contact@theonset.com.au for a confidential chat. Let’s just start the conversation.

AI is rapidly reshaping how technology businesses are built. What most don’t know is that behind every AI product is the infrastructure, platforms and engineering capability that makes it possible.

Onset Group is looking for a Principal Consultant to lead and grow a specialist practice across AI Infrastructure, Platform Engineering, Cloud, DevOps, SRE and Data/AI Platforms.

This role is suited to an experienced recruiter who understands highly technical environments and can operate credibly with senior Engineering and Infrastructure leaders. Someone who enjoys complex markets, emerging technology, and building strategic client relationships across Australia’s evolving AI ecosystem.

You will work with some of the country’s most exciting technology companies across AI, SaaS, cloud infrastructure, enterprise transformation and high-performance engineering environments.

The role:

• Build a specialist market across AI Infrastructure and Platform Engineering
• Partner with CTOs, Heads of Platform, Infrastructure and Engineering leaders
• Drive contract and permanent recruitment growth
• Develop strategic account mapping and client expansion plans
• Build deep talent networks across Cloud, DevOps, SRE, Infrastructure and AI Platforms
• Position yourself as a trusted market specialist within one of the fastest-growing technology sectors

Here’s what people actually stay for:

• A high-performance, low-ego team (many with 10+ years in the game)
• Market-leading tools, AI systems, and a delivery, marketing and research team so you can spend more time where it counts
• Tailored growth - whether you want to lead a team or deepen your niche
• Regular knowledge sharing with founders, advisors, and big-name clients
• Industry-leading commission and incentives

You’ll fit right in if you:

• Have 4+ years of 360 recruitment experience (ideally in Australia)
• Know your niche or are ready to define it - Recruitment experience within Engineering or Technology
• Strong business development and relationship management capability
• Curiosity and interest in AI, infrastructure and modern platform environments
• Strong communication and commercial capability
• Ambition to build a high-performing specialist practice

This is a genuine opportunity to build a market-leading desk within a sector that will define the next decade of technology hiring.

If you want to surround yourself with top performers, and actually shape the future of your market - this is your shot.

📩 Apply here or email contact@theonset.com.au for a confidential chat. Let’s just start the conversation.

The Australian technology market is entering its next major shift,  and the intersection between Software Engineering and AI is right at the centre of it.

Onset Group is looking for a Principal Consultant to build and lead a high-performing Software Engineering practice focused across JavaScript, Full Stack Engineering, AI-enabled product businesses, and modern engineering teams.

This role suits an experienced recruiter who understands how to build genuine market credibility with Engineering leaders, founders and scaling technology businesses. Someone commercially driven, highly networked, and motivated by building long-term client partnerships rather than simply filling roles.

You’ll have the platform, brand and autonomy to grow a significant desk across one of the fastest-moving areas of the market.

What you’ll be doing:

• Building strategic relationships with CTOs, Engineering Leaders and Founders
• Recruiting across modern Software Engineering environments
• Driving permanent and contract revenue growth
• Developing long-term client partnerships across startup, scale-up and enterprise technology businesses
• Building deep candidate networks within JavaScript, Full Stack and AI-enabled engineering communities
• Contributing to the growth and direction of the broader Technology practice

Here’s what people actually stay for:

• A high-performance, low-ego team (many with 10+ years in the game)
• Market-leading tools, AI systems, and a delivery, marketing and research team so you can spend more time where it counts
• Tailored growth - whether you want to lead a team or deepen your niche
• Regular knowledge sharing with founders, advisors, and big-name clients
• Industry-leading commission and incentives

You’ll fit right in if you:

• Have 4+ years of 360 recruitment experience (ideally in Australia)
• Know your niche or are ready to define it - Recruitment experience within Engineering or Technology
• Strong business development and relationship management capability
• A genuine interest in modern engineering and AI trends
• Credibility with senior technical stakeholders
• Ambition to build a market-leading practice

This is an opportunity to operate in a market with enormous momentum, backed by one of Australia’s most established Technology recruitment brands.

If you want to surround yourself with top performers, and actually shape the future of your market - this is your shot.

📩 Apply here or email contact@theonset.com.au for a confidential chat. Let’s just start the conversation.

Australia’s Deep Tech sector is evolving rapidly across robotics, advanced manufacturing, defence, energy, MedTech, industrial automation and next-generation hardware technologies.

Onset Group is looking for a Principal Consultant to build and grow a specialist Engineering recruitment practice focused across Software, Hardware, Firmware, Mechanical, Electrical, Mechatronics, Process and Systems Engineering.
This role is ideal for a recruiter who enjoys technically complex markets and wants to work closely with some of Australia’s most innovative engineering businesses and research led organisations.

You will have the autonomy to build a genuinely differentiated market presence across one of the most strategically important sectors in the Australian economy.

The opportunity

• Build long-term partnerships with Engineering leaders, Founders and technical executives
• Recruit across complex and highly specialised engineering environments
• Drive growth across permanent and contract recruitment
• Develop talent strategies for scaling Deep Tech businesses
• Build market visibility across advanced engineering and technology ecosystems
• Help shape a specialist practice with significant long-term growth potential

Here’s what people actually stay for:

• A high-performance, low-ego team (many with 10+ years in the game)
• Market-leading tools, AI systems, and a delivery, marketing and research team so you can spend more time where it counts
• Tailored growth - whether you want to lead a team or deepen your niche
• Regular knowledge sharing with founders, advisors, and big-name clients
• Industry-leading commission and incentives

You’ll fit right in if you:

• Have 4+ years of 360 recruitment experience (ideally in Australia)
• Know your niche or are ready to define it - Recruitment experience within Deep Tech, Engineering or Technology
• Strong business development and relationship management capability
• Commercial drive and market curiosity
• Value culture, outcomes, and long-term impact

This is an opportunity to build something substantial within a market that is only becoming more critical to Australia’s future.

If you want to surround yourself with top performers, and actually shape the future of your market - this is your shot.

📩 Apply here or email contact@theonset.com.au for a confidential chat. Let’s just start the conversation.

End User Support Technician / Helpdesk – 12+ Month Contract - Level 1 & 2

📍 Brisbane, QLD | 🔐 NV1 Clearance Required | 💻 Enterprise IT Environment

Ready to take your IT support career to the next level?
We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Brisbane and remote sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert — this role is for you.

🚀 What You’ll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

✅ Supporting enterprise IT devices, systems, and infrastructure
✅ Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
✅ Installing, configuring, monitoring, and maintaining IT environments
✅ Managing incidents and service requests through ticketing systems
✅ Performing upgrades, preventative maintenance, and emergency support tasks
✅ Deploying software and hardware across user environments
✅ Supporting remote sites when required (travel may be involved)
✅ Assisting users with onboarding and IT orientation
✅ Contributing to technical documentation and process improvements
✅ Ensuring security and compliance standards are maintained

🎯 What We’re Looking For

Technical Skills & Experience

✔ 2+ years’ experience in Desktop / PC Support
✔ Strong experience supporting Windows 11 environments
✔ Experience with ITSM / ticket management platforms (ServiceNow highly regarded)
✔ Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
✔ Exposure to enterprise IT environments and infrastructure support
✔ Strong troubleshooting and analytical skills
✔ Ability to work independently and manage competing priorities
✔ Certificate-level IT qualification or equivalent experience

🌟 About You

You’re someone who:
🔹 Loves solving technical challenges
🔹 Delivers exceptional customer service
🔹 Communicates confidently with both technical and non-technical users
🔹 Thrives in fast-paced environments
🔹 Is proactive, adaptable, and eager to learn new technologies
🔹 Enjoys being part of a collaborative, high-performing team

🔐 Security Clearance Requirement

Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.

💥 Why This Opportunity?

✨ Long-term 12+ month contract - opportunity for an ongoing contract/renewable
✨ Enterprise-scale technology environment
✨ Opportunity to work with global IT teams
✨ Varied and engaging technical work
✨ Supportive team culture
✨ Brisbane CBD based - onsite

📩 Apply Now

If you're an experienced IT Support professional looking for your next exciting contract opportunity, we’d love to hear from you.

Apply today or reach out to Steven at 📧 steven@theonset.com.au to find out more!

There are very few opportunities in the Australian recruitment market where an experienced Technology recruiter can genuinely build a multi-million-dollar business within an established brand.

This is one of them.

Onset Group is looking for a commercially driven Director to lead and grow a Technology practice across Engineering, Data, Cloud, Project Services and Enterprise Applications.

This role is designed for someone with ambition, market credibility, and the ability to build long-term client partnerships at a senior level. Someone who understands that modern recruitment leadership is about forging great relationships, building capability, driving market presence, developing people, and creating sustainable revenue growth.

You will have the autonomy to build your market your way, backed by one of Australia’s most recognised Technology recruitment brands and a leadership team deeply connected across the startup, scale-up, enterprise and investor ecosystem.

What we’d love you to do:

• Build and lead a high-performing Technology recruitment practice
• Develop strategic relationships with Founders, CTOs, CPOs and Executive leadership teams
• Drive permanent and contract revenue growth across your market
• Partner with our professional services business units (theoc.ai)
• Lead account mapping and expansion strategies across existing and new clients
• Mentor and develop consultants within your practice
• Partner with Directors across our GTM, Deep Tech, Life Sciences and Executive practices.
• Operate as a senior commercial leader within the business

What we’re looking for:

• Strong experience within Technology recruitment
• Proven success in business development and client growth
• Leadership capability with the ability to influence and elevate others
• Commercial maturity and executive-level communication skills
• A long-term mindset and genuine ambition to build something significant

Here’s what people actually stay for:

• A high-performance, low-ego team (many with 10+ years in the game)
• Market-leading tools, AI systems, and a delivery, marketing and research team so you can spend more time where it counts
• Tailored growth - coaching and leadership training
• Regular knowledge sharing with founders, advisors, and big-name clients
• Industry-leading commission and incentives

For the right person, the runway here is enormous.

For more information please apply below our reach out to me, Sean on 0407932548 for a confidential conversation.

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