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Senior People & Culture Partner

Join a growing technology business at an exciting stage of its journey, where you'll have the opportunity to make a genuine impact across the People & Culture function.

This is a broad, hands-on role combining business partnering, employee lifecycle management and the delivery of key People & Culture initiatives.

What you'll be doing

• Partner with managers and senior leaders across a broad range of people matters
• Independently manage performance, employee relations and more complex employee matters
• Provide practical advice and recommendations when situations aren't always clear-cut
• Influence and challenge stakeholders, and drive matters through to resolution
• Improve processes across the employee lifecycle, including onboarding and offboarding
• Streamline performance management and recruitment processes
• Lead P&C projects and build scalable, consistent ways of working
• Support the selection and implementation of a new HRIS
• Review and strengthen policies, compliance and governance

What we're looking for

We're looking for an experienced P&C generalist who can hit the ground running across a broad range of people matters.

You'll be comfortable independently advising senior leaders, navigating complex employee matters and making recommendations when the answer isn't always clear-cut.

Just as importantly, you'll take ownership - forming your own view, recommending an approach and driving it through to an outcome, even when there is resistance or a lack of follow-through.

You'll bring:

• Broad generalist People & Culture experience
• Experience independently managing complex employee relations and performance matters
• Strong experience partnering with and advising senior leaders
• Confidence constructively challenging stakeholders and influencing outcomes
• Strong knowledge of Australian employment legislation
• Sound judgement when navigating ambiguous or less clear-cut people matters
• A track record of taking ownership and driving things through to resolution
• Experience improving P&C processes and ways of working
• Comfort working in a growing environment where processes are still evolving

What's on offer?

• The opportunity to shape and strengthen the People & Culture function as the business continues to grow
• Genuine ownership and autonomy to improve the way things are done
• Work alongside an experienced and supportive Head of People & Culture
• Lead the implementation of a new HRIS and key People initiatives
• Join a collaborative technology business experiencing significant growth
• Flexible hybrid working

Apply now or contact Geri Condon at The Onset on geri@theonset.com.au

Staff / Principal Backend Engineer – Payments Infrastructure

Sydney | Early-stage | Greenfield | Java / JVM | Payments & Billing

This is an opportunity to join a well-backed software company at the point where the core engineering foundations are still being built.

The business is building payments and billing infrastructure for software companies. The problem goes well beyond processing a payment. It covers how SaaS businesses price products, manage billing, process transactions, expose APIs and eventually automate much of the operational work that currently sits around revenue.

Very little has been decided for you.

You’ll join a small founding engineering team and have a major say in how the platform is designed, how the systems fit together and what the engineering standards look like as the company grows.

What you’ll be building

The backend will sit at the centre of a complex payments and billing platform.

You could be working across areas such as:

• payment and billing infrastructure

• pricing and subscription logic

• APIs and integrations

• transaction and event processing

• distributed systems and service architecture

• reliability, performance and observability

• data flows across payments, customers and products

• systems that can support increasingly automated billing and pricing decisions

This is genuine greenfield engineering. You won’t be inheriting years of legacy architecture or joining to maintain somebody else’s decisions.

You’ll help make those decisions.

The role

This is a senior individual contributor position for someone comfortable operating with a high degree of autonomy.

There won’t be a detailed technical roadmap handed to you with every decision already made. You’ll work closely with the founders and other senior engineers to understand the problem, work through the trade-offs and decide how things should be built.

That means getting involved in questions such as:

• Where should service boundaries sit?

• What belongs in the core domain model?

• How should APIs be designed for customers building on top of the platform?

• What needs to be synchronous versus event-driven?

• How do we design for correctness when money is involved?

• Where do we need strong consistency and where can we accept eventual consistency?

• How do we build something simple today without creating problems at scale later?

You’ll still write plenty of code, but the value of this role is not measured by ticket throughput.

The expectation is that you can take an unclear engineering problem, work out what matters, make sound technical decisions and get it into production without needing somebody to constantly point you in the right direction.

What we're looking for

You’re likely already operating at Staff, Principal, Lead or senior Founding Engineer level, even if your current title says something different.

We’re particularly interested in engineers who have:

• designed and built complex backend systems

• made architecture decisions that affected more than one service or team

• strong Java and JVM experience

• worked with distributed systems, APIs and modern cloud infrastructure

• built systems where reliability and correctness genuinely mattered

• operated well when requirements were incomplete or changing

• taken ownership from problem definition through to production

• influenced technical direction without needing formal management authority

Experience building payments, billing, financial infrastructure, ledgers, transaction systems or similarly complex platforms would be particularly relevant.

People from strong SaaS, fintech, infrastructure or platform engineering backgrounds could also fit well if they have dealt with comparable systems problems.

Why consider it?

The main reason is the stage of the company.

You’re early enough that your decisions will genuinely shape what gets built.

The architecture isn’t settled. The engineering culture isn’t inherited. There isn’t a large organisation between you and the problem.

You’ll be working directly with experienced founders and a small group of senior engineers on a product where the backend is the product.

For someone who has spent the last few years operating inside established systems and wants to build something from the foundations again, this is a rare opportunity to do it with real scope and responsibility.

It will suit someone who wants ownership rather than oversight, and who is comfortable making decisions when there isn’t an existing playbook to follow.

If you’ve built important backend systems before and want your next role to put you much closer to the architecture, product and company decisions, I’d be interested in speaking.

End User Support Technician / Helpdesk - 12+ Month Contract - Level 1 & 2

Sydney CBD | NV1 Clearance Required | Enterprise IT Environment

Ready to take your IT support career to the next level?

We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert, this role is for you.

What You’ll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

• Supporting enterprise IT devices, systems, and infrastructure

• Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware

• Installing, configuring, monitoring, and maintaining IT environments

• Managing incidents and service requests through ticketing systems

• Performing upgrades, preventative maintenance, and emergency support tasks

• Deploying software and hardware across user environments

• Supporting remote sites when required, as travel may be involved

• Assisting users with onboarding and IT orientation

• Contributing to technical documentation and process improvements

• Ensuring security and compliance standards are maintained

What We’re Looking For

Technical Skills & Experience

• 3-4+ years’ experience in Desktop / PC Support

• Strong experience supporting Windows 11 environments

• Experience with ITSM / ticket management platforms, with ServiceNow highly regarded

• Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet

• Exposure to enterprise IT environments and infrastructure support

• Strong troubleshooting and analytical skills

• Ability to work independently and manage competing priorities

• Certificate-level IT qualification or equivalent experience

About You

You’re someone who:

• Loves solving technical challenges

• Delivers exceptional customer service

• Communicates confidently with both technical and non-technical users

• Thrives in fast-paced environments

• Is proactive, adaptable, and eager to learn new technologies

• Enjoys being part of a collaborative, high-performing team

Security Clearance Requirement

Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.

Why This Opportunity?

• Long-term 12+ month contract with the opportunity for an ongoing or renewable contract

• Enterprise-scale technology environment

• Opportunity to work with global IT teams

• Varied and engaging technical work

• Supportive team culture

• Sydney CBD based and onsite

Apply Now

If you're an experienced IT Support professional looking for your next exciting contract opportunity, we’d love to hear from you.

Apply today or reach out to Christina at christina@theonset.com.au to find out more!

We are working with an Australian AgTech business looking for a key sales hire.

They have built a SaaS platform that helps agricultural businesses manage important operational and risk-based processes across their sites.

The business has early customer traction and is now ready to put more focus around sales.

This person will work closely with the CEO to take ownership of current opportunities, build new pipeline and create a sales process that can grow with the business.

The role will involve:

• Managing deals from first conversation through to close
• Running demos and building relationships with customers
• Developing pipeline through outreach, partnerships and industry events
• Building structure around CRM, forecasting and follow-up
• Helping the team understand which customers and channels to focus on

AgTech experience would be useful, but it isn’t essential. We interested in people who have sold SaaS or technology into industrial, construction, logistics, manufacturing or other traditional industries.

Interested to learn more? Message Megan - megan@theonset.com.au

We are partnering with a high-growth B2B SaaS business to find the CRO who can help build their next chapter of global growth.

The business has built a mission-critical platform supporting heavy-industry sectors across their people, workflows and data. They’ve established a strong position in Australia, are growing at 60–70% YoY, and have a significant opportunity ahead across North America and global markets.

The foundations are there. The opportunity now is to take what’s working and build the team, structure and repeatable commercial motions required to scale globally.

This is a genuine player-coach CRO role. We’re looking for someone who can:

• Own the global revenue strategy, bringing greater discipline and predictability to pipeline, forecasting and performance.
• Build repeatable mid-market and enterprise sales motions, with experience across complex sales cycles and driving revenue growth.
• Lead and develop the commercial function across Sales, Customer Success, Marketing and Demand Generation.
• Build the structure and operating cadence required to scale successfully across multiple regions.
• Partner closely with the founders and leadership team to help shape the next stage of the business.

We’re looking for someone who has genuinely scaled a B2B SaaS or enterprise technology business before, ideally across vertical SaaS, industrial technology or complex enterprise software and knows what it takes to build a high-performing commercial function through significant growth.

The sweet spot is someone who has operated through the $20M+ ARR stage, owned a meaningful revenue number and can bring the commercial discipline required to turn an already successful sales motion into a predictable, global revenue engine.

Interested to learn more? Feel free to email Megan - megan@theonset.com.au

Lead Firmware Engineer

Sydney | $150,000-$170,000 + super

We’re working with an established Australian engineering business that designs high-end products for creative industries doing big things for the arts.

Its products combine embedded control, colour science, networking and rugged electronics. They’re designed in Sydney, manufactured at scale and used by professional crews across international markets.

The team is now hiring a Lead Firmware Engineer to take ownership of the architecture behind its next generation of products.

The role

You’ll become the central technical owner of an established embedded software platform.

There is a mature codebase and an experienced multidisciplinary team around you. Your job is to give the firmware clear architectural direction while remaining close enough to the code and hardware to deliver.

You’ll:

• Own the firmware architecture and technical roadmap across a family of connected products

• Develop embedded software in C/C++ on STM32 microcontrollers using FreeRTOS

• Make sound decisions around task structure, inter-task communication, semaphores, mutexes and system behaviour

• Build and maintain bootloaders, firmware update mechanisms and networked device functionality

• Work across Ethernet, TCP/IP, LWIP, Bluetooth, Wi-Fi, USB and wired control protocols

• Develop embedded web interfaces and on-device control experiences

• Work with colour-control algorithms, high-resolution dimming, special effects and camera synchronisation

• Debug the boundary between firmware and electronics using UART, I2C, SPI, logic analysers and oscilloscopes

• Read schematics, understand PCB designs and work closely with electronics and mechanical engineers

• Improve the structure, reliability and maintainability of an established embedded platform

• Help shape future work in remote device management, fleet visibility and connected asset tracking

This is a hands-on senior engineering role with genuine architectural authority and a pathway towards technical leadership.

What you’ll bring

Firmware is your core craft. You understand electronics, but your depth sits in building and owning embedded software systems.

You’ll likely have:

• Eight or more years of embedded software or firmware engineering experience

• Strong commercial C/C++ development experience

• Deep experience with STM32 or comparable 32-bit ARM microcontrollers

• Production experience with FreeRTOS or another real-time operating system

• A strong understanding of embedded networking and communications

• Practical bootloader and firmware update experience

• Evidence of owning substantial systems or codebases, rather than isolated components

• The ability to explain architectural decisions clearly and test your thinking with other engineers

• Enough hardware fluency to investigate problems across the firmware-electronics boundary

Experience with embedded GUIs, web servers, AWS or Azure IoT, Python, C#, cellular connectivity, GPS or mobile applications would be useful. None of those outweighs strong firmware judgement.

How you’ll work

This is a small, practical engineering environment. People are expected to understand the wider product, ask why something is being built and spot the next problem without waiting for a detailed instruction.

You’ll suit the team if you’re:

• Curious about the complete system, not only your assigned component

• Comfortable taking ownership in an environment with fewer layers and less ceremony

• Decisive without becoming dogmatic

• Happy to challenge an approach, explain your reasoning and listen when someone has a better one

• Motivated by building a physical product whose performance is visible in the final result

The role is based primarily onsite in Sydney, where the products, electronics and test equipment live. There is sensible flexibility to work from home when focused work calls for it, along with onsite parking.

The interview process

The technical assessment reflects the actual work. There are no algorithm puzzles or performative coding exercises.

Expect practical conversations covering:

• FreeRTOS task communication and code structure

• System architecture through a whiteboard design exercise

• Hardware interfaces, schematics and firmware-electronics troubleshooting

The team wants to understand how you think, what you’ve genuinely owned and how you’ll work alongside the engineers already there.

Interested?

Apply through this advertisement or contact Toby Tank at The Onset for a confidential conversation.

We’ll share the company’s identity and full product context directly with suitably aligned candidates. All applications and enquiries will be managed exclusively through The Onset.

Group Product Manager – AI & Intelligence Platforms

Sydney | Hybrid – 3 days in office

• Own an enterprise AI portfolio spanning NLP, agents, APIs and data enrichment
• Build explainable and auditable AI for complex, high-scrutiny environments
• Lead Product strategy, commercialisation and a team of Product Managers

The Opportunity

We’re partnering with an established Australian technology company whose software helps global enterprises, government agencies, investigators and legal teams find intelligence within enormous volumes of complex data. The business is making a significant investment in the next generation of its platform, with AI at the centre of that strategy.

This isn’t a role focused on adding a chatbot or superficial GenAI features. You will define how AI, machine learning and agentic technology become core capabilities within an enterprise data platform. Because customers may need to defend AI-generated findings before regulators, courts or investigative bodies, every outcome must be explainable, auditable and traceable to its source.

The Role

Reporting to the General Manager of Product, you will own the vision and strategy for an AI portfolio spanning:

• NLP and data enrichment
• Entity extraction, classification and semantic search
• AI agents and agentic workflows
• RAG and LLM orchestration
• MCP integrations
• APIs, developer tools and partner integrations

You will lead and coach a team of Product Managers while remaining close to the work—engaging customers, testing hypotheses, prototyping with AI tools and evaluating model performance.

Working across Product, Data Science, Engineering, Architecture and Commercial teams, you will determine what the organisation should build, integrate, partner on or expose through its platform.

What You’ll Own

• Set the AI portfolio vision, strategy and roadmap
• Identify the customer problems where AI can create genuine value
• Lead Product strategy across AI, NLP, agents, APIs and developer capabilities
• Establish measures for accuracy, precision, recall and explainability
• Shape model strategy with Data Science and Engineering
• Build and develop a team of Product Managers
• Define priority use cases, go-to-market plans, pricing and packaging
• Grow the partner, developer and technology ecosystem
• Drive adoption, expansion and commercial outcomes

What We’re Looking For

You are an experienced Product leader who combines AI credibility with strong commercial and platform thinking.

• Experience in enterprise search, analytics, cybersecurity, legal technology, investigations, regulated software or other high-scrutiny environments would be highly valuable.
• Exposure to MCP, agent frameworks, LLM orchestration, graph technologies or AI governance would also be well regarded.

You will ideally bring:

• Senior Product experience at GPM, Product Lead, Principal PM or Head of Product level
• Experience shipping AI or machine-learning products into production
• Experience with complex enterprise software, platforms or data products
• Strong API, integration or developer-product experience
• Knowledge of NLP, semantic search, RAG, agents or data enrichment
• Experience leading and developing Product Managers
• Strong commercial judgment across use cases, packaging and monetisation
• The ability to influence technical leaders and senior executives

Why Join?

This is an opportunity to lead AI with genuine technical and commercial depth—turning complex data into trusted intelligence that customers, partners and AI agents can safely use. You will shape an important enterprise AI portfolio, build a Product team and influence everything from model and platform strategy through to commercialisation.

This is a Sydney-based hybrid role requiring three days per week in the office.

For more information please contact jacquie@theonset.com.au