Job title: Tech Support / Helpdesk - Level 1-2
Job type: Contract
Emp type: Full-time
Pay interval: Hourly
Pay rate: AUD $56.00
Location: Williamtown
Job published: 04-08-2025
Job ID: 55480

Job Description

Sshh! Can You Keep a SECRET?

Specialist Helpdesk / Technician | Windows 10/11
📍 Williamtown, NSW
📅 12 Month Contract (Potential to Extend)
🔒 NV1 Clearance Required

Ready to put your tech skills to work... under wraps?

Join a globally respected private organisation supporting an Australian Government operation. This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels.

Why this role?

  • Long-term career potential: Start on contract, with future opportunities for permanency.
  • Security-cleared? You’re already in rare company—this role opens doors to future opportunities.
  • Work on impactful projects with real-world importance.


What you’ll be doing

  • Provide IT support and troubleshoot moderately complex delivery systems or network issues.
  • Escalate and coordinate with vendors on hardware or networking problems.
  • Assist with configuration management of basic computing delivery systems.
  • Ensure documentation is kept up to date and aligned with policies and procedures.
  • Respond to service desk tasks and support tickets in a timely, professional manner.
  • Ensure IT operations meet industry standards and compliance requirements.

What we’re looking for

3+ years' experience in PC support, specifically Windows 10/11 environments
Strong understanding of networked PCs and peripherals
Excellent communication and troubleshooting skills
Certificate-level IT qualifications (and ideally 4+ years' relevant experience)
Ability to work independently, take initiative, and follow through
NV1 clearance (Australian Citizens only)
Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call
Valid driver’s license

Bonus points if you

  • Have experience in secure environments
  • Thrive in fast-paced, high-trust teams
  • Love tech but also like keeping things hush-hush

🎯 Interested? Apply online or reach out to Steven at steven@theonset.com.au.

Top-secret tech support isn’t for everyone. But if you’ve got the clearance, we’ve got the opportunity.

#LI-AL1