Job title: Customer Success Engineer
Job type: Permanent
Emp type: Full-time
Industry: Real Estate
Skills: troubleshooting integrations support documentation customer retention ticket resolution configuration
Salary type: Annual
Salary: AUD $120,000.00
Location: Perth, WA
Job published: 02-04-2025
Job ID: 50593

Job Description

Customer Solutions Engineer – Climate-Tech | Perth Based

Want to combine your technical expertise with customer impact? Join a leading climate-tech business revolutionising the real estate sector with their data platform, driving efficiency and sustainability.

This role is perfect for a tech-savvy problem solver who loves engaging with customers and contributing to real-world impact. As a Customer Solutions Engineer, you'll bridge the gap between technical integration and customer success, ensuring smooth deployments, resolving complex issues, and helping clients optimise their data insights.

What You’ll Be Doing:

  • Technical Expertise: Be the go-to product expert, supporting the Customer Success team by resolving technical challenges, troubleshooting integrations, and communicating solutions effectively to customers.
  • Hands-On Deployments: Oversee technical implementations, working directly with APIs, Python scripts, SQL databases, and IoT platforms to deliver smooth and reliable solutions.
  • Customer Impact: Collaborate with internal and external stakeholders to drive key success metrics like customer retention, app up-time, and issue resolution.
  • Operational Excellence: Partner with third-party delivery teams and contribute to strategy development, improving processes for enhanced customer satisfaction and efficiency.

What You Bring:

  • Prior experience in a B2B SaaS business (2-4 years in a similar role).
  • A background as a Customer Solutions Engineer, Technical Customer Success Manager, Implementation Specialist, or similar.
  • Proficiency in Python and SQL, with experience in troubleshooting and monitoring tools.
  • Knowledge of server infrastructure, IoT systems, Windows OS, REST APIs, and databases.
  • Strong communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders.

What’s in It for You?

  • Work directly with the founder and experienced leaders, gaining valuable exposure and mentorship.
  • Join a no-ego team culture where collaboration is a core value.
  • Make a real impact on environmental sustainability by contributing to cutting-edge, market-leading solutions.
  • Based in Perth, this role offers flexibility and the chance to work at the forefront of climate-tech innovation.

Excited to make a difference?
Let’s chat! Drop me a note at nidhi@theonset.com.au or apply directly today.

 

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