Customer Solutions Engineer – Climate-Tech | Perth Based
Want to combine your technical expertise with customer impact? Join a leading climate-tech business revolutionising the real estate sector with their data platform, driving efficiency and sustainability.
This role is perfect for a tech-savvy problem solver who loves engaging with customers and contributing to real-world impact. As a Customer Solutions Engineer, you'll bridge the gap between technical integration and customer success, ensuring smooth deployments, resolving complex issues, and helping clients optimise their data insights.
What You’ll Be Doing:
- Technical Expertise: Be the go-to product expert, supporting the Customer Success team by resolving technical challenges, troubleshooting integrations, and communicating solutions effectively to customers.
- Hands-On Deployments: Oversee technical implementations, working directly with APIs, Python scripts, SQL databases, and IoT platforms to deliver smooth and reliable solutions.
- Customer Impact: Collaborate with internal and external stakeholders to drive key success metrics like customer retention, app up-time, and issue resolution.
- Operational Excellence: Partner with third-party delivery teams and contribute to strategy development, improving processes for enhanced customer satisfaction and efficiency.
What You Bring:
- Prior experience in a B2B SaaS business (2-4 years in a similar role).
- A background as a Customer Solutions Engineer, Technical Customer Success Manager, Implementation Specialist, or similar.
- Proficiency in Python and SQL, with experience in troubleshooting and monitoring tools.
- Knowledge of server infrastructure, IoT systems, Windows OS, REST APIs, and databases.
- Strong communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders.
What’s in It for You?
- Work directly with the founder and experienced leaders, gaining valuable exposure and mentorship.
- Join a no-ego team culture where collaboration is a core value.
- Make a real impact on environmental sustainability by contributing to cutting-edge, market-leading solutions.
- Based in Perth, this role offers flexibility and the chance to work at the forefront of climate-tech innovation.
Excited to make a difference?
Let’s chat! Drop me a note at nidhi@theonset.com.au or apply directly today.
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