Customer Solutions Engineer – Climate-Tech | Perth Based

Want to combine your technical expertise with customer impact? Join a leading climate-tech business revolutionising the real estate sector with their data platform, driving efficiency and sustainability.

This role is perfect for a tech-savvy problem solver who loves engaging with customers and contributing to real-world impact. As a Customer Solutions Engineer, you'll bridge the gap between technical integration and customer success, ensuring smooth deployments, resolving complex issues, and helping clients optimise their data insights.

What You’ll Be Doing:

• Technical Expertise: Be the go-to product expert, supporting the Customer Success team by resolving technical challenges, troubleshooting integrations, and communicating solutions effectively to customers.
• Hands-On Deployments: Oversee technical implementations, working directly with APIs, Python scripts, SQL databases, and IoT platforms to deliver smooth and reliable solutions.
• Customer Impact: Collaborate with internal and external stakeholders to drive key success metrics like customer retention, app up-time, and issue resolution.
• Operational Excellence: Partner with third-party delivery teams and contribute to strategy development, improving processes for enhanced customer satisfaction and efficiency.

What You Bring:

• Prior experience in a B2B SaaS business (2-4 years in a similar role).
• A background as a Customer Solutions Engineer, Technical Customer Success Manager, Implementation Specialist, or similar.
• Proficiency in Python and SQL, with experience in troubleshooting and monitoring tools.
• Knowledge of server infrastructure, IoT systems, Windows OS, REST APIs, and databases.
• Strong communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders.

What’s in It for You?

• Work directly with the founder and experienced leaders, gaining valuable exposure and mentorship.
• Join a no-ego team culture where collaboration is a core value.
• Make a real impact on environmental sustainability by contributing to cutting-edge, market-leading solutions.
• Based in Perth, this role offers flexibility and the chance to work at the forefront of climate-tech innovation.

Excited to make a difference?
Let’s chat! Drop me a note at nidhi@theonset.com.au or apply directly today.

#LI-AL1