Job Role:

The support of IT Devices and Systems.

Performance of activities in line with the delivery of IT Services.

Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices

Installing and configuring, monitoring, maintaining, and administering software and hardware computing systems.

Perform emergency or periodically planned IT systems administration tasks; preventative, proactive and corrective maintenance/upgrades, and configuration changes of IT infrastructure/solutions. Perform incident resolution or, when needed, escalate to the appropriate group.

Interact with regional Support Coordinators and Service Fulfilment Analysts to track and prioritize incidents and tasks in the ticket queues.

Execute software installation and deployment to computing systems.

Execute asset change tasks and reflect such changes in appropriate databases.

Provide IT consultation to the end user.

Distribute new-user IT starter package and provide initial user IT orientation.

Ensure security and policy compliance while performing technical tasks.

Participate in regional and cross-regional technical meetings internally and with Suppliers.

Contribute updates to technical documentation, procedures, and process definitions.

Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades, and configuration changes.

Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.

Contribute to IT International projects as needed and as coordinated by the assigned project manager.

The IT Technician frequently interacts with a globally diverse user base, in a primarily English communication environment.

Understanding a customer’s request or coordinating with global IT teams, in English, will be mandatory.

Required Skills:

Interpersonal Skills: