Job title: End User Support Technician
Job type: Contract
Emp type: Full-time
Industry: Information Technology (IT)
Location: Williamtown, New South Wale
Job published: 10-11-2026
Job ID: 74438

Job Description

Job Title: End User Support Technician
Location: Australia –Willliamtown
Security Clearance: NV1
Job Role:
 
As the End User Support Technician, you will be the primary lead for Desktop End User Support at the customer site and will be also be expected to provide coverage to designated remote sites. There may be travel required to remote sites. Some of the tasks you will be responsible for:
 
 
 
 
 
 
 
 
 
 
 
 
 
The support of IT Devices and Systems.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Performance of activities in line with the delivery of IT Services.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Deploy and administer IT systems in the assigned region, including end-user
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
desktops/laptops, computing servers, network equipment, voice and video hardware and
 
 
 
mobile devices
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Installing and configuring, monitoring, maintaining, and administering software and
 
 
 
 
 
hardware computing systems.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Perform emergency or periodically planned IT systems administration tasks;
 
 
 
 
 
 
 
 
 
 
 
 
 
preventative, proactive and corrective maintenance/upgrades, and configuration
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
changes of IT infrastructure/solutions. Perform incident resolution or, when needed,
 
 
 
 
 
 
 
 
 
escalate to the appropriate group.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Interact with regional Support Coordinators and Service Fulfilment Analysts to track and
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
prioritize incidents and tasks in the ticket queues.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Execute software installation and deployment to computing systems.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Execute asset change tasks and reflect such changes in appropriate databases.
 
 
 
 
 
 
 
 
 
 
 
 
 
Provide IT consultation to the end user.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Distribute new-user IT starter package and provide initial user IT orientation.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Ensure security and policy compliance while performing technical tasks.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Participate in regional and cross-regional technical meetings internally and with
 
Suppliers.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Contribute updates to technical documentation, procedures, and process definitions.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Perform emergency or periodically planned information systems administration tasks,
 
 
 
 
 
 
 
maintenance/upgrades, and configuration changes.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Conduct systems performance analysis and provide feedback to functional leads and
 
 
 
 
 
 
 
 
 
 
 
 
 
colleagues in the Continual Service Improvement function.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Contribute to IT International projects as needed and as coordinated by the assigned
 
 
 
project manager.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The IT Technician frequently interacts with a globally diverse user base, in a primarily
 
 
 
 
 
English communication environment.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Understanding a customer’s request or coordinating with global IT teams, in English, will
 
 
 
be mandatory.
Here’s what we are looking for with this role:
Required Skills:
 
Certificate Level qualifications in IT and typically 4 or more years' related work experience or an equivalent combination of education and experience.
At least 2 years of experience in PC Support, with Windows 10 or higher
Ability to obtain a security clearance to SECRET as required
 
Working knowledge and experience with PC hardware and peripheral equipment
Exposure to Networking with Fibre and Ethernet LAN’s
Exposure to work on high volume data driven applications will be a plus
High level of knowledge around IT Service Center, Ticket Management
Experience of any workload management tool preferably Service Now
Driver’s license and ability and willingness to travel to remote sites if required
Excellent communication skills with good quality interpretation, written, communication and documentation skills
Good analytical and problem-solving skills
Interpersonal Skills:
 
Customer Facing Skills, services oriented  
Self-Motivated, able to succeed with limited directional oversight 
Strong Communication skills 
Advanced English Level 
Positive team player, keen to get stuck in to get the job done committed to excellent customer service
Ability to influence at all levels
Good Conflict Management Skills
Able to work under pressure 
Ability to adapt quickly and lead change 
Work effectively in a team-based organization 
Multitasking and ability to work in a high-pressured environment, extra hours, and weekend (when required) 
Self-Directed Learner / Desire to learn new technologies 
Apply with indeed
File types (doc, docx, pdf, rtf, png, jpeg, jpg, bmp, jng, ppt, pptx, csv, gif) size up to 5MB
File types (doc, docx, pdf, rtf, png, jpeg, jpg, bmp, jng, ppt, pptx, csv, gif) size up to 5MB