Job Description

About the Role

We're looking for an IT Support Engineer to join our technology team and provide exceptional support across a diverse technology environment. You'll be responsible for resolving technical issues, managing service requests, supporting users, and helping maintain secure, reliable IT systems.

This is a hands-on role offering exposure to modern cloud platforms, workplace technologies, and infrastructure, with opportunities to grow your technical expertise.

Key Responsibilities

• Provide technical support across desktop, mobile, and cloud environments.

• Troubleshoot hardware, software, networking, and access issues.

• Manage service requests, incidents, and system changes.

• Support identity and access management, email, and collaboration platforms.

• Maintain and improve IT processes, documentation, and user experience.

• Work closely with internal stakeholders and external vendors.

About You

You are customer-focused, technically capable, and enjoy solving problems. You communicate well, stay calm under pressure, and are committed to continuous learning.

Skills & Experience

• Experience supporting Windows, iOS, and Android devices.

• Knowledge of Google Workspace, Microsoft Exchange, and IAM/SSO solutions.

• Strong troubleshooting skills across hardware, software, and networks.

• Understanding of Active Directory, DNS, DHCP, Group Policy, and TCP/IP networking.

• Exposure to cloud platforms such as AWS, Azure, or Google Cloud.

• Familiarity with ITIL and Agile ways of working.

• Experience with service desk or technical support environments.

Nice to Have

• IT degree or relevant certifications.

• Experience with Jira, Slack, Teams, Freshdesk, or similar tools.

• Exposure to server or virtualised environments.

If you're passionate about technology and delivering great support, we'd like to hear from you.