Job title: Chief Delivery Officer
Job type: Permanent
Emp type: Full-time
Industry: Information Technology (IT)
Skills: leadership
Salary type: Annual
Salary: negotiable
Location: Sydney
Job published: 03-06-2025
Job ID: 52847

Job Description

Chief Delivery Officer | Executive Leadership Opportunity | Global Software Organisation


A rare opportunity exists for an accomplished executive to step into the role of Chief Delivery Officer at a fast-growing organisation operating in a high-demand services sector. With an established market presence and a reputation for exceptional client outcomes, the business is entering a new phase of scale — and requires a delivery-focused leader to drive operational excellence, service innovation, and sustainable growth.

About the Role
As Chief Delivery Officer, you will play a critical role on the executive leadership team, overseeing the successful delivery of services to clients across an international footprint. With a strong focus on customer satisfaction, process efficiency, and team capability, you’ll lead a high-performing delivery function and ensure the organisation continues to meet its service commitments while scaling with confidence.

This is a hands-on, strategic leadership role — ideal for a seasoned operator who thrives in high-growth environments and knows how to align delivery execution with commercial outcomes.

Key Responsibilities

  • Lead national service delivery operations to ensure high-quality, timely outcomes for clients

  • Oversee implementation, support, onboarding, and customer success teams to drive commercial outcomes

  • Establish frameworks for scalable delivery processes, systems, and reporting

  • Work closely with peers across commercial, product, and technology functions

  • Embed a culture of accountability, collaboration, and continuous improvement

  • Build operational capability through leadership, training, and systems optimisation

  • Ensure compliance with internal standards and external regulatory requirements

  • Present delivery performance and insights to senior executives

 

About You

  • Proven senior leadership experience in service delivery, project delivery, technical implementations and operations

  • Track record of delivering complex implementations in dynamic, high-growth organisations from SMB to enterprise

  • Strong commercial acumen and ability to balance operational rigour with agility

  • Excellent leadership and stakeholder management skills and experience managing global teams and services

  • Experience working in regulated, customer-critical industries is highly regarded

  • Deep understanding of project management methodologies and software implementation lifecycles

  • Empathetic, decisive, and values-led leadership style

  • A background in SaaS, ERP or tech vendor environment is crucial

 

Why Apply?

  • Step into a critical leadership role with strategic impact

  • Influence growth and transformation from the inside out

  • Join an organisation at a pivotal time in its evolution

 

For more information please call Michelle Rubinstein at The Onset or apply online. All enquiries will be handled with absolute confidentiality.