Job Description

Chief Delivery Officer | Executive Leadership Opportunity | Global Software Organisation

A rare opportunity exists for an accomplished executive to step into the role of Chief Delivery Officer at a fast-growing organisation operating in a high-demand services sector. With an established market presence and a reputation for exceptional client outcomes, the business is entering a new phase of scale — and requires a delivery-focused leader to drive operational excellence, service innovation, and sustainable growth.

About the Role
As Chief Delivery Officer, you will play a critical role on the executive leadership team, overseeing the successful delivery of services to clients across an international footprint. With a strong focus on customer satisfaction, process efficiency, and team capability, you’ll lead a high-performing delivery function and ensure the organisation continues to meet its service commitments while scaling with confidence.

This is a hands-on, strategic leadership role — ideal for a seasoned operator who thrives in high-growth environments and knows how to align delivery execution with commercial outcomes.

Key Responsibilities

• Lead national service delivery operations to ensure high-quality, timely outcomes for clients

• Oversee implementation, support, onboarding, and customer success teams to drive commercial outcomes

• Establish frameworks for scalable delivery processes, systems, and reporting

• Work closely with peers across commercial, product, and technology functions

• Embed a culture of accountability, collaboration, and continuous improvement

• Build operational capability through leadership, training, and systems optimisation

• Ensure compliance with internal standards and external regulatory requirements

• Present delivery performance and insights to senior executives

• Proven senior leadership experience in service delivery, project delivery, technical implementations and operations

• Track record of delivering complex implementations in dynamic, high-growth organisations from SMB to enterprise

• Strong commercial acumen and ability to balance operational rigour with agility

• Excellent leadership and stakeholder management skills and experience managing global teams and services

• Experience working in regulated, customer-critical industries is highly regarded

• Deep understanding of project management methodologies and software implementation lifecycles

• Empathetic, decisive, and values-led leadership style

• A background in SaaS, ERP or tech vendor environment is crucial

• Step into a critical leadership role with strategic impact

• Influence growth and transformation from the inside out

• Join an organisation at a pivotal time in its evolution

For more information please call Michelle Rubinstein at The Onset or apply online. All enquiries will be handled with absolute confidentiality.