Job title: Technical Solutions Manager
Job type: Permanent
Emp type: Full-time
Industry: Health Care
Skills: Salesforce Vendor management testing API Integration
Salary type: Annual
Salary: AUD $200,000.00
Location: Surry Hills, NSW
Job published: 16-01-2025
Job ID: 46802

Job Description

The Role

As our IT Solutions Manager, you’ll lead the design, integration, and deployment of critical systems, with a particular focus on Salesforce CRM, payment systems, and API integrations. You’ll ensure seamless connectivity across multiple platforms, provide hands-on leadership for end-to-end system testing, and deliver solutions that are scalable, secure, and high-performing.

This is a hands-on leadership role, combining solution architecture, technical project management, and operational support. You’ll play a vital role in ensuring that Able Foods achieves its vision of creating a digitally connected and customer-centric platform.

Key Responsibilities

  • Solution Design & Architecture:

    • Lead the technical architecture for the eCommerce platform, Salesforce integration, and payment system integration.
    • Ensure the design is robust, scalable, and aligns with the company’s long-term technical strategy.
    • Address gaps in existing designs, focusing on performance, security, and maintainability.

  • API and System Integrations:

    • Oversee the seamless integration of Salesforce with eCommerce platforms (e.g., Shopify, StoreConnect) and payment systems (e.g., Stripe, PayPal).
    • Manage approximately 15 product interfaces across multiple systems, ensuring consistent and reliable data flow without relying on middleware.
    • Implement strategies for API integrations, data mapping, and front-to-back-end synchronization.

  • End-to-End Testing:

    • Define and execute a comprehensive strategy for end-to-end testing, ensuring seamless functionality across all integration points.
    • Oversee integration testing, load testing, and system-wide validation to deliver a platform that performs under peak conditions.
    • Resolve performance bottlenecks and ensure error-free deployments.

  • Vendor Management:

    • Act as the primary technical liaison for vendors, ensuring deliverables align with overall project objectives.
    • Coordinate across multiple vendor teams with varying levels of engagement to meet quality and timeline requirements.
    • Provide technical guidance to vendors and resolve integration challenges as they arise.

  • Operational Support & Deployment:

    • Lead the transition from development to production, ensuring a seamless deployment process for all integrated systems.
    • Provide post-launch support, troubleshooting issues, and optimizing system performance.
    • Establish strategies for long-term system scalability, maintainability, and flexibility to support evolving business needs.

About You

We’re looking for a passionate IT professional with a strong background in Salesforce CRM, payment systems, and API-based integrations. You excel at managing complex projects, coordinating with multiple vendors, and delivering high-quality technical solutions.

Your Experience and Education

  • Bachelor’s degree in Computer Science, IT, Engineering, or related fields.
  • 5+ years’ experience as an IT Solutions Manager, Solution Architect, or equivalent.
  • Proven expertise in Salesforce integrations with eCommerce platforms and payment systems.
  • Experience managing complex, multi-vendor integration projects.
  • Strong background in API-based integration (REST, SOAP), data mapping, and eCommerce ecosystems.

Your Technical Skills

  • Advanced knowledge of Salesforce development and integration (Apex, Lightning, Salesforce APIs).
  • Expertise in integrating payment systems (e.g., Stripe, PayPal) into CRM and eCommerce platforms.
  • Strong understanding of API integration standards, data synchronization, and security best practices (e.g., OAuth, SSL/TLS, PCI-DSS).
  • Proficiency in system testing methodologies, including end-to-end testing and performance optimization.
  • Familiarity with cloud platforms (e.g., AWS, Azure) is a plus.

Your Soft Skills

  • Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Problem-solving mindset, with the ability to manage complex challenges in a fast-paced environment.
  • Leadership and mentorship capabilities, guiding teams and vendors toward successful outcomes.

Why Join Able Foods?

At Able Foods, you’ll find more than a job—you’ll find a purpose-driven career in an organisation that values innovation, collaboration, and positive impact.

Here’s what you’ll get:

  • Impact: Be part of a company making a real difference in people’s lives.
  • Growth: Work on challenging projects with exceptional opportunities for career development.
  • Flexibility: Enjoy hybrid working arrangements, including access to our Surry Hills HQ and support for your home office setup.
  • Culture: Join a creative, collaborative team that values your ideas and expertise.

Ready to Lead the Future of IT Solutions?

If you’re a strategic thinker with hands-on expertise in Salesforce, payments, and integrations, we’d love to hear from you. Apply now and take the lead in building innovative technical solutions for a for-purpose organisation.