Lead the Future of Smart Surveillance and Operational Insights

In sectors like construction, mining, and government, securing remote sites and maintaining operational efficiency is a challenge. Traditional methods are costly and often ineffective, leaving vital data untapped. What if there was a smarter, data-driven way to secure sites, enhance safety, and make better decisions—all powered by cutting-edge technology?

Revolutionizing Site Security with Smarter Solutions

An innovative Australian tech company is making this vision a reality. Their AI-driven surveillance systems and IoT solutions are transforming industries by providing real-time insights, detecting risks, and improving decision-making. By turning surveillance footage into actionable data, they’re helping businesses reduce security threats, improve efficiency, and enhance operational visibility.

Your Role: Shape the Future as CPTO

As the Chief Product and Technology Officer (CPTO), you’ll lead the transformation of their technology into a next-gen, data-driven product. You’ll define and execute the product roadmap, spearhead the commercialisation strategy, and oversee a high-performing team of engineers and product specialists. Your leadership will ensure their solutions stay ahead of industry needs while unlocking new capabilities and revenue streams.

What You’ll Do:

• Architect and execute the product roadmap, turning surveillance technology into a scalable, insight-driven product

• Lead market research and customer engagement to refine product-market fit and customer value

• Oversee the development of a secure, compliant tech stack with a focus on SaaS, machine learning, and embedded systems

• Inspire and manage a team of 8-12 engineers and product specialists to foster a culture of innovation and excellence

• Drive advancements in AI, machine learning, and IoT, unlocking new capabilities and expanding product offerings

What You’ll Need:

• Expertise in SaaS software, hardware development (electronics/embedded systems), and machine learning

• Proven experience in leading product development and commercialisation strategies

• A strong track record of managing and inspiring high-performing, cross-functional teams

• Passion for developing technology that solves real-world problems and creates meaningful impact

Ready to Lead the Change?

If you’re a visionary leader with expertise in SaaS, hardware development, and machine learning, this is your chance to drive the next phase of smart surveillance and IoT. Join a company that’s already revolutionising industries—apply now to help shape the future, or otherwise email Thaís Amorim on thais@theonset.com.au.

• Portfolio Management & Delivery Excellence
  • Oversee a growing portfolio of projects, ensuring delivery on time, within budget, and to the highest quality standards, profitability

• Client Engagement & Pre-Sales
  • Supervise and support Delivery Managers during the pre-sales process, ensuring alignment with client requirements and project scope.

• Resource Planning & Post-Delivery Support
  • Lead resource planning efforts, ensuring proactive identification of resource gaps or bench time risks. 

• Leadership & Team Development
  • Foster a culture of mentorship and development, providing professional growth opportunities for Delivery Managers.

This is more than just a job - it’s a chance to be part of a fast-moving, innovative startup in the insurance space. This business is committed to helping their employees grow, both personally and professionally.

As a Software Implementation Consultant, you’ll play a critical role in bridging the gap between our platform and our customers’ needs. You are someone who has moved from a software engineering background into an implementation/ customer facing role, whereby you regularly rely on your stakeholder skills and you are hands on across programming too.

It's a great opportunity to combine your engineering expertise, technical prowess, and customer-facing skills to deliver tailored solutions that genuinely transform the clients' businesses.

What You'll Do

• Configure the platform to meet customer requirements, including data models, workflows, business rules, financial calculations, and document templates.
• Prepare and execute system and integration testing to ensure the delivered solution meets expectations.
• Analyse data conversion requirements, mapping and transforming data as needed.
• Facilitate discussions with technical and non-technical stakeholders, translating complex requirements into actionable solutions.
• Create and maintain project documentation such as change requests, and project tracking reports.
• Collaborate with development teams to spec and design new features for the platform.

You'll likely transition into this role well if you have:

• A background in software engineering, or a coding background
• Experience with hands on object-oriented programming (OOP) (e.g., Java, C++, JavaScript, Groovy).
• Experience configuring large and/or complex software packages.
• Knowledge of relational databases (SQL)
• Hands on experience in writing business requirements, process maps, and technical specifications.
• Familiarity with software development methodologies (Agile/Waterfall).
• Strong stakeholder management and customer-facing experience.

 If you’re looking for a role that combines technical implementation with customer impact, drop me a note: ailbhe@theonset.com.au

Our client is seeking an experienced Genesys Project Manager to lead and manage the implementation and optimization of Genesys Contact Center solutions. 

Our client has offices in Brisbane or Perth. This role would be hybrid working in either of these locations. The opportunity would be an initial 6 month contract with a very good chance to extend or become permanent for the right candidate. 

Responsibilities:

• Project Management: Manage end-to-end implementation and enhancement projects for Genesys Contact Center solutions.

• Cloud Architecture: Design, review, and optimize cloud architecture for seamless integration with Genesys systems.

• Cloud Contact Center Components: Oversee the deployment of cloud contact center components ensuring system reliability and scalability.

• Capabilities Overview: Develop and present detailed assessments of Genesys capabilities to stakeholders.

• CCaaS Architecture: Architect and support Contact Center as a Service (CCaaS) solutions tailored to business needs.

• Licensing Methodology: Manage and optimize licensing requirements to ensure compliance and cost-effectiveness.

• Self-Service Options: Implement and enhance self-service features like IVR, chatbots, and AI-driven solutions.

• Collaboration Options: Facilitate seamless collaboration through Genesys tools and integrations.

• Inbound and Outbound Calling: Optimize inbound and outbound call processes to improve customer satisfaction and efficiency.

• Workforce Management (WFM) and Workforce Engagement Management (WEM): Utilize WFM/WEM tools to improve productivity and ensure optimal workforce utilization.

• AppFoundry and APIs: Manage integrations with third-party applications and APIs via Genesys AppFoundry.

• Insights, Analytics, and Reporting: Provide actionable insights through advanced reporting and analytics within Genesys.

• Artificial Intelligence and Automation: Implement AI-driven solutions to automate processes and improve contact center efficiency.

• Session Border Controller (SBC) and Audiocodes: Configure and maintain SBCs and Audiocodes to ensure secure and reliable communications.

Essential experience:

• 4+ years Project Management

• MUST HAVE 2+ years in Genesys Contact Center solutions and architecture.

• Proven experience in managing large-scale Genesys implementations.

• Proficient in cloud architecture and CCaaS systems.

• Solid understanding of licensing methodologies, workforce management, and AI technologies.

• Familiarity with APIs, AppFoundry integrations, and SBC/Audiocodes configuration.

• Excellent communication and stakeholder management skills.

Desirable experience:

• Relevant certifications in Genesys solutions.

• Hands-on experience with workforce engagement tools and analytics platforms.

• Knowledge of emerging trends in contact center technologies.

QA Engineer – Full-Time

Salary: Up to $100,000 + Superannuation
Sydney-Based
Permanent Position | Immediate Start Available

Are you a detail-oriented QA Engineer with a passion for building reliable, scalable test automation? We’re working with a forward-thinking company in the asset finance domain that’s scaling up its operations—and you could be a key part of their journey.

This role offers the opportunity to contribute to bespoke CRM platform implementations, working at the intersection of technology and finance to deliver high-impact solutions to clients. If you're someone who thrives in fast-paced environments and enjoys seeing your work directly influence product quality and customer satisfaction, read on.

What You’ll Be Doing

• Designing and building end-to-end automated test frameworks for new and existing features across web applications.
  
  

• Writing, maintaining, and executing test cases to ensure product quality across multiple layers, including UI, API, and backend services.
  
  

• Working closely with developers, product managers, and business analysts to embed testing into the development cycle, from planning to deployment.
  
  

• Driving automation best practices and contributing to overall test strategy and CI/CD pipelines.
  
  

• Supporting the QA function across both manual and automated testing processes as needed.
  
  

Key Skills We’re Looking For

• Strong hands-on experience with modern automation frameworks preferably Cypress

• Solid understanding of API testing using tools such as Postman, RestAssured, or similar.
  
  

• Proficiency in test case design, test execution, and bug reporting, ideally using tools like JIRA, TestRail, or Zephyr.
  
  

• Experience in a fast-paced start-up or agile environment is highly regarded.
  
  

• A collaborative mindset with excellent communication skills—you'll be working with both technical and non-technical stakeholders.
  
  

• A keen eye for detail and a passion for delivering clean, reliable code and quality-driven software.
  
  

What’s In It For You?

• Work on meaningful projects in the asset finance industry that directly impact customers and businesses.
  
  

• Join a collaborative, fast-moving team where innovation is encouraged and your voice is heard.
  
  

• Be part of a company where growth, ownership, and creativity are not just encouraged—they’re expected.
  

Send an email to reema@theonset.com.au or call on 0499332019 to discuss.

When Finance meets Analytics and Strategy

What would it look like to use your financial analytical skills to support a scaling technology business in telling their story through data?

You will be working hand-in-hand with the CFO, marketing and product teams to help evolve this business.

This is an opportunity to join a profitable scale-up with 10 years of success and significant funding to scale even further!

About the Company

This significantly backed Australian-based global design company empowers small businesses to build their brand instantly. With a loyal customer base in Australia and the US, they are now focused on making their platform the best in the world.

The company has just re-branded their small-business branding application, anticipating more traffic and engagement.

Their office is in Surry Hills, but they value flexibility. Most of the team comes in one day a week, and they have monthly team events. If you prefer the office, there's a core group that goes in regularly, and they even have a coffee tab next door!

What does the journey look like?

• Working and partnering with other parts of the business to optimise, grow margins and build strategy
• Manage key data sources to optimise analytical capabilities
• Supporting the FP&A function through forecasting, modelling and analysis
• This individual will play a role in telling their story through their financial data
• Creating and updating reports to communicate key insights to management
• The opportunity to work closely with their executive team that is invested in the business and building our a dashboard for data insights

What experience do you have?

• You have over 4 years of experience as a financial analyst working with large data sets
• You know how to generating insights that will benefit other team members
• You are an expert in building financial models who enjoys generating business value
• You know your way around excel and other modelling tools
• Preferably, you have experience working in a SaaS business and understand the key metrics

What are you waiting for?
Apply today via the link or contact Megan at megan@theonset.com.au. We can't wait to hear from you!

• 🌱 Put your growth, performance & product marketing skills to work where they matter most
• 🏡 Enjoy the best of both worlds – Sydney HQ + flexible hybrid working
• 📈 Join full-time in a high-impact, permanent role with room to grow

Are you a self-starter who thrives at the intersection of product, data, and marketing? Ready to lead growth for one of Australia’s most exciting AI-driven platforms that’s reshaping how people discover work?

I’m looking for a self-starting Growth Marketing Lead to help take the platform to the next level. The foundation’s already in place — there’s a strong, scalable paid acquisition engine running. Now, I need someone who can go deeper: think product-led growth, lifecycle loops, organic growth channels, and re-engagement strategies. Someone who thrives on experimentation, lives in the data, and knows how to scale revenue while reducing CAC.

Your Impact

As Growth Marketing Lead, you’ll be responsible for driving results across:

• Growth Strategy - develop and execute strategies across acquisition, re-engagement, and revenue growth. Prioritise ruthlessly. Deliver relentlessly.
• PLG & Experiments - design and run high-impact experiments, optimise funnels, and build viral loops that help our product sell itself.
• Lifecycle Marketing - re-engage users through smart automation, email/push campaigns, and onboarding optimisations.
• Organic Growth - unlock untapped channels like SEO, referral programs, and community-led growth.
• Analytics & Reporting - track, learn, iterate. You’ll own the metrics that matter and be obsessed with testing what works.
• Performance Marketing - build on an already working engine, but shift the balance toward sustainable, organic channels.

About you:

You’re a curious, data-savvy operator with a proven track record of scaling growth in fast-moving environments. You’re just as comfortable in the weeds of an experiment as you are setting strategy and making high-level calls.

• Strong background in PLG, lifecycle, or marketplace growth
• Experience working in startups, marketplaces, or product-first environments
• Analytical, hands-on, and always up for a new test

Why to Join? 

• Work in a high-impact, mission-driven business improving how people get jobs
• Be trusted with autonomy and ownership
• Join a smart, down-to-earth team with a strong product foundation and huge upside

Keen to drive real impact at scale? Apply NOW or reach out to Michael (michael@theonset.com.au)

• Delivery Manager
  • End-to-end delivery of platform implementations (both hands-on delivery management and delegation to delivery team members) and
  • Contributing to the delivery practices 
• Client Facing Software Vendor, Consulting or System Integrator
  • Accountability for delivery success and ownership of the customer and ownership (commercial and otherwise) of the financial and non-financial outcomes of projects and BAU implemented
• Leadership 
  • Manage project team members to meet project goals, adhering to their responsibilities and project milestones.
  • Management also includes the wellbeing, mentoring and performance monitoring of project team members.

Customer Support Team Lead

Do you thrive on creating exceptional customer experiences and leading teams to success? We’re looking for an experienced leader to manage a growing customer support team within a fast-paced fintech transforming education finance across Australia.

About the Role 

As the Customer Support Team Lead, you will:

• Guide and develop a high-performing customer support team, ensuring outstanding service delivery.
• Oversee customer inquiries across multiple channels, balancing efficiency and satisfaction.
• Drive process improvements and operational excellence to enhance support strategies.
• Implement coaching and development initiatives to build a strong, engaged team.
• Handle escalations and complex issues, ensuring a seamless experience for families and partner schools.

What You’ll Bring:

• 5+ years’ experience leading customer support teams, particularly in phone-based roles.
• 2+ years’ experience managing support across multiple communication channels.
• A track record of improving customer satisfaction and operational performance.
• Strong analytical, leadership, and communication skills.

Why Join Us?

• Be part of a growing, mission-driven company making a real impact in education finance.
• Enjoy flexible hybrid working arrangements in our Surry Hills office.
• Work with a dynamic, collaborative team committed to innovation and service excellence.
• If this opportunity excites you, apply now or get in touch today!

For more details, reach out to megan@theonset.com.au.

Delivery Manager working on a critical Test Environments transformation project at a leading Financial Services Company in the Sydney CBD. 

The focus of the project is to improve the stability and availability of the test environments across their 25 platforms within Business and Consumer Banking. 

This role will have a dedicated project team of 16 Software Engineers. 

The project is multi-year initiative, with currently 6 Epics in the Product Backlog. This is an initial 12 months contract, with a good chance of extension or becoming permanent. 

Responsibilities: 

• Environment Planning & Coordination
• Define the roadmap and sprint goals for the accelerator initiative
• Work with architects and infrastructure teams to design scalable, repeatable test environments
• Align environment provisioning with product and sprint timelines
• Agile Delivery Leadership
• Lead Agile ceremonies (daily standups, sprint planning, retros)
• Manage delivery of backlog items related to test environment improvements
• Work closely with Product Owner and Scrum Master to prioritize features and technical enablers
• Stakeholder Engagement
• Act as the central point of contact between development, testing, DevOps, and infrastructure teams
• Communicate progress, risks, and blockers to leadership and stakeholders
• Process Automation & Optimization
• Champion automation of environment setup (e.g., Infrastructure-as-Code, CI/CD integration)
• Identify and implement ways to reduce environment downtime and setup time
• Promote self-service models for environment provisioning where possible
• Issue & Risk Management
• Proactively manage environment-related risks, including dependencies and delays
• Facilitate quick resolution of incidents or configuration issues impacting test cycles
• Documentation & Knowledge Sharing
• Ensure all environments are well-documented (configs, access, dependencies, data)
• Build and maintain wikis, runbooks, and environment usage guidelines
• Continuous Improvement
• Gather feedback from end users (testers, developers) and incorporate into delivery plans
• Measure success through metrics like environment uptime, provisioning time, and user satisfaction

Benefits: 

• Hybrid and flexible working arrangements
• Sydney CBD
• Range of benefits to support your physical, psychological and financial wellbeing

Essential experience:

• 5+ years of end-to-end software implementation Project Management
• Technical delivery experience in Banking and Financial Services 
• Test environment projects are highly desirable
• Engineering background and have successfully delivered large and complex initiatives with multiple dependencies
• Strong leadership skills, driving collaboration and accountability across teams.
• Strong analytical skills to leverage data and metrics for tracking progress and ensuring business outcomes.
• Exceptional communication, negotiation, and influencing abilities, with proficiency in managing risks and issues.