Job Description
About the Role
We’re looking for a Community Engagement Specialist who knows how to build, nurture, and energise online communities. You’ll be the human heartbeat of our brand - the person who turns users into advocates, conversations into insights, and engagement into loyalty.
What You’ll Do
- Manage and grow online communities across Discord, Telegram, Reddit, forums, and in‑app channels
- Facilitate conversations, answer questions, and keep discussions healthy, active, and on‑brand
- Build relationships with power users, VIPs, and community influencers
- Plan and execute community events, AMAs, competitions, and engagement campaigns
- Gather community insights and feedback to share with product, marketing, and leadership
- Monitor sentiment, identify trends, and proactively address issues
- Develop community guidelines, playbooks, and engagement frameworks
What You Bring
- 2–3 years’ experience in community management, engagement, or customer‑facing digital roles
- Experience in online gambling, gaming, crypto, or fintech (or strong interest in these sectors)
- Strong communication skills and a natural ability to build rapport
- Comfortable managing fast‑moving, high‑volume online conversations
- Data‑aware mindset- you understand what good engagement looks like and how to measure it
- A proactive, people‑first approach
Why you’ll love it
- Enjoy being in a high-achieving and collaborative team who are passionate about the industry and what they do best.
- Exciting high-growth role to build a global community
- Career Growth opportunity
Sounds like your next role? Apply now or contact Karen at The Onset for more information Karen@theonset.com.au