Job Description

Join an Incredible Tech Firm as an System Administrator

Are you a tech-savvy problem-solver with a deep understanding of computer systems, networks, and software? We are looking for someone to dive into system maintenance, from patching to endpoint protection, ensuring top-notch end-user support and implementing upgrades and new equipment while adhering to rigorous SOE standards. If you are ready to embark on this thrilling journey of system administration and support excellence, then read on.

​​About The Company:

They are at the forefront of the tech industry, dedicated to weaving robust network, cyber and cloud solutions that stand the test of time and demand.

Why You'll Love Working Here:

• Work-Life Harmony: Flexible arrangements that allow you to blend your work and personal life smoothly.
• Growth and Learning: Dive into a sea of learning opportunities, aiming for certifications that will elevate your expertise.
• Comprehensive Benefits: From transportation to meals, communication allowances, and family-inclusive health insurance, we've got you covered.
• A Culture of Care: Like a tight-knit community, we look out for each other, celebrating successes and supporting through challenges.

Your Role and Impact:

• Possess a minimum of 2 years of experience in Level 1 or higher support roles.
• Demonstrated proactive support for Windows desktops, with exposure to server environments and Active Directory.
• Experience as a team member in a call center-based environment.
• Proficient in the delivery of Managed Services solutions.
• Proficient in all Microsoft desktop operating systems, with demonstrable expertise.
• Knowledgeable in networking concepts and server application functionalities.
• Robust understanding of Microsoft Active Directory.
• Proficiency in the Microsoft Office suite of applications.

Who we are looking for:

• Clear and concise communication: Maintain clarity and brevity in both oral and written communication.
• Responsive and professional service delivery: Consistently deliver services promptly while upholding professional standards.
• Compliance with SLA requirements: Perform daily tasks in accordance with company Service Level Agreement (SLA) benchmarks.
• Adherence to service standards: Uphold service standards by adhering to company policies.
• Encourage teamwork: Foster collaborative practices within the team to enhance capabilities and efficiency.
• Adaptive problem-solving: Apply adaptable and analytical problem-solving techniques to troubleshoot issues effectively.
• Proactive assistance: Offer proactive support to team members as needed, contributing to overall team success.

Interested to hear more about this role? Apply here, or contact Joselle on +639178830025  or email joselle@theonset.com.au