Job title: Customer Success Manager
Job type: Permanent
Emp type: Full-time
Skills: adtech customer success renewals digital media programmatic advertising customer advocate ARR HTML product adoption API
Salary type: Annual
Salary: AUD $130,000.00
Location: Sydney
Job published: 20-05-2024
Job ID: 39680

Job Description

With a 60% year-over-year growth and ambitious plans for the future, they are looking for a Customer Success Manager to join their Sydney-based team.

This ad-tech company offers innovative solutions that have significantly boosted revenue for their publisher customers. They prioritise not only their customers but also their employees are at the forefront of their decision making.

  • Be part of an award-winning team recognised for its innovation and workplace culture.
  • They offer 22 weeks paid parental leave, four weeks paid secondary caregivers leave.
  • Regular Hackathons, and endless learning and personal/ professional development opportunities.
  • You'll be working out of their HQ in Sydney, with a flexible working structure offering working from home days.
  • You'll get to work within a businesses that is has been bought, but still flourishes independently and has been achieving double digit YOY growth.

A day in the life of

  • Manage and expand a portfolio of accounts (mix enterprise and small business)
  • Work with the product and on-boarding team to ensure the technology meets the customer’s needs, whilst driving product adoption and NPS scores.
  • Utilise internal and external data to craft persuasive sales propositions (basic analytic skills are must!)
  • Identify new optimisations and opportunities to grow client revenue, working towards ARR.
  • Keep clients informed of emerging trends and ways to better optimise their accounts.

Who are you?

  • 2+ years of experience in Digital Media/Adtech, ideally in a Customer Success position.
  • Strong technical product competency, comfortable speaking with publishers and site engineers.
  • Proficient in basic Excel analytics for optimisation and data assessment.
  • Exceptional customer nurturing skills, with a commercial acumen to drive customer retention and satisfaction.
  • Autonomous, confident, and ready to hit the ground running.

The opportunity to work for a company going through the stage of growth as they are means you can contribute and make a difference, whilst seeing the business grow in size and revenue alongside. Get in touch with Nidhi via nidhi@theonset.com.au or 0452571498.

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