Commit to service excellence

Treat each other with
respect and honesty

Demonstrate
responsibility and
accountability

Be enthusiastic
about continuous
improvement

Maintain
confidentiality

Sonic Dx is one of Sonic Healthcare’s most widely used digital products — a secure web and mobile platform that enables clinicians to access and manage their patients’ pathology results anytime, anywhere. It is a core digital touchpoint for Sonic’s referring doctors, providing critical insights and functionality that directly support patient care.

The Senior Product Manager, Sonic Dx leads the vision, strategy, and delivery of the Sonic Dx experience and its supporting platforms. Operating with a high degree of autonomy, this role balances short-term delivery priorities with long-term strategic direction, ensuring the product continues to evolve as a secure, reliable, and clinically valuable tool for healthcare professionals.

Working within a cross-functional squad of engineers, designers, and analysts, the Senior Product Manager drives measurable outcomes for customers and the business — ensuring Sonic Dx remains a trusted, modern, and high-performing digital experience that supports Sonic Healthcare’s mission to deliver excellence in medical care.

• A clear, data-driven product strategy that delivers measurable outcomes for customers, clinicians, and the organisation.
• Roadmaps and priorities are transparent, data-informed, and aligned to Sonic Healthcare’s digital vision. 
• Strong cross-functional relationships foster collaboration, trust, and shared accountability for outcomes. Key business stakeholders feel involved, informed and aligned to the product strategy and priorities
• Product outcomes that measurably improve customer satisfaction, adoption, and engagement.
• Delivery that is predictable, transparent, and focused on achieving meaningful outcomes.
• Customer and user insights consistently inform roadmap priorities and product decisions.
• Product management capability and maturity are strengthened through mentoring, and contribution to the Product Management Community of Practice. 

Innovation Management 
INOV 

Level 5 

• Manages the innovation pipeline and executes innovation processes.
• Develops and adapts innovation tools, processes and infrastructures to drive the process of innovation. Identifies resources and capabilities needed to support innovation.
• Encourages and motivates innovation communities, teams and individuals to share creative ideas and learn from failures.
• Manages and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities.

Measurement 
MEAS 

Level 5 

• Establishes measurement objectives and the scope of measurement for functions, teams and projects.
• Plans and implements improvements to measurement capability. Provides advice and guidance for effective use of measures and measurement.
• Selects measures appropriate to the context and organisational objectives. Reviews data collection and storage mechanisms to support measurement.
• Contributes to organisational policies, standards and guidelines for measurement.

Methods & Tools 
METL 

Level 5 

• Provides authoritative advice and leadership to promote adoption of methods and tools and adherence to policies and standards.
• Evaluates and selects appropriate methods and tools in line with agreed policies and standards. Contributes to organisational policies, standards and guidelines for methods and tools.
• Implements methods and tools at programme, project and team levels including selection and tailoring in line with agreed standards.
• Manages reviews of the benefits and value of methods and tools. Identifies and recommends improvements that support broader organisational goals.

Requirements & Definition Management 
REQM 

Level 5 

• Plans and drives scoping, requirements definition and prioritisation activities for large, complex initiatives.
• Selects, adopts and adapts appropriate requirements definition and management methods, tools and techniques. Contributes to the development of organisational methods and standards for requirements management.
• Obtains input and agreement to requirements from a diverse range of stakeholders. Negotiates with stakeholders to manage competing priorities and conflicts.
• Establishes requirements baselines or backlogs. Ensures changes to requirements are investigated and managed.

Product Management PROD 

Level 5 

• Manages the full product lifecycle to meet customer/user needs and achieve targets.
• Selects and adapts appropriate product development methods, tools and techniques.
• Uses insights from market and/or user research, feedback and usage data to understand needs and opportunities. Develops product propositions and determines positioning and variants for different segments. Prioritises requirements and develops product roadmaps.
• Coordinates customer testing, product launches and supports communications and training. Adapts products based on changing customer/user needs and creates retirement and transition plans.

Customer Experience 
CEXP 

Level 5 

• Plans and oversees customer experience initiatives.
• Ensures alignment with business goals and customer expectations.
• Establishes frameworks for monitoring and measuring customer experience. Uses data-driven insights to guide improvements.
• Ensures customer experience designs leverage customer insights and emerging technologies for personalised experiences. Works with senior stakeholders to develop and implement customer experience strategies. Drives collaboration across teams to ensure a consistent experience.

User Research  
URCH 

Level 5 

• Plans and drives user research activities providing expert advice and guidance to support the adoption of agreed approaches.
• Selects and implements appropriate methods for engaging users in generative research activities.
• Leads the collection and analysis of user research data. Synthesises research, develops insights and presents conclusions to inform decision-making and drive actions.
• Leads complex user research initiatives and identifies emerging user needs and trends. Contributes to the development of organisational methods and standards for user research.

Performance Management 
PEMT 

Level 4 

• Provides operational direction, support and guidance to assigned colleagues.
• Allocates routine tasks or project work, in line with team objectives and individual capabilities. Monitors quality and performance against agreed criteria to make learning recommendations or to escalate concerns.
• Coaches colleagues in developing target skills and capabilities in line with team and personal goals.
• Facilitates effective working relationships between team members.

Stakeholder Relationship Management  
RLMT  

Level 5 

• Identifies the communications and relationship needs of stakeholder groups.
• Translates communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders.
• Acts as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding.
• Facilitates business decision-making processes. Captures and disseminates technical and business information.

Operational Excellence

• Define and evolve product vision, multi-year strategy, and roadmap for complex digital products or platforms. 
• Translate business objectives into clear outcomes, investment proposals, and backlog priorities. 
• Lead discovery activities to identify opportunities and validate assumptions through research and experimentation. 
• Partner with Delivery Leads, Engineers, and Architects to manage dependencies, risks, and trade-offs. 
• Ensure delivery cadence balances speed, quality, and long-term scalability. 
• Apply metrics, analytics, and performance insights to measure product success and guide continuous improvement. 

Team Contribution

• Collaborate with cross-functional squads to deliver increments of value aligned to roadmap priorities. 
• Contribute to sprint planning, reviews, and retrospectives to improve flow and team performance. 
• Support and mentor Product Managers through feedback, knowledge-sharing, and practical guidance. 
• Champion data-informed, customer-centric decision-making across teams. 
• Participate in and strengthen the Product Management Community of Practice through contribution to shared frameworks and tools. 

Service Excellence & Partnership

• Build trusted relationships with executives, clinicians, and business stakeholders to align product outcomes with organisational strategy. 
• Partner with CX, Research, and Design teams to integrate customer and user insights across the lifecycle. 
• Communicate product direction, progress, and outcomes clearly and persuasively to senior stakeholders. 
• Influence investment and prioritisation decisions across related products and initiatives. 
• Ensure customer experience, accessibility, and clinical usability are embedded in design and delivery decisions. 

Workplace Health & Safety

• Be familiar with and comply with all SonicSafe policies, procedures, and relevant WHS legislation.
• Take reasonable care for your own health and safety and that of others in the workplace.
• Report hazards, incidents, and near misses promptly to your leader and follow agreed corrective actions.
• Participate in safety training, risk assessments, and continuous improvement activities.
• Contribute to maintaining a safe, inclusive, and respectful workplace for all team members.

Security

• Implement and adhere to information security best practice as outlined in the Acceptable Use Policy.
• Comply with and uphold all information security policies applicable to the role.
• Safeguard Sonic Healthcare's information assets – whether digital, physical, or in other form – and the associated applications and devices accompanying them.
• Monitor and report any potential security incidents to the direct superior.
• Maintain up-to-date knowledge of relevant content and undertake continuous learning and training.

Internal Contacts

Direct Reports

External Contacts

• Technology and Engineering teams, Product Design, CX, and Research, Delivery and Program Management, Executives, Clinical, and Business Leaders, Product Management Community

This position does not have direct reports.

• Vendors and service partners, where necessary. External stakeholders providing feedback or insights. 

Demonstrated Experience

• Proven experience managing complex digital products or platforms through full lifecycle delivery. 
• Ability to set strategic direction while executing iteratively in an agile, cross-functional environment. 
• Demonstrated expertise in translating customer and business insight into measurable outcomes. 
• Strong collaboration, communication, and stakeholder-management skills across technical and business domains. 
• Experience mentoring Product Managers or team members to build capability and consistency. 
• Familiarity with product management, research, and analytics tools (e.g. Jira, Productboard, Figma, Mixpanel). 

Desired 

• Experience working within healthcare, finance, or enterprise-scale digital systems. 

Education & Qualifications

• Bachelor’s degree in business, technology, or related discipline. 

Desired 

• Certification in Agile Product Management or SAFe PM/PO, or equivalent. 
• Ongoing commitment to professional development in product management and user experience practices.