Job title: Tech Support / Helpdesk - Level 1-2
Job type: Contract
Emp type: Full-time
Pay interval: Hourly
Pay rate: AUD $48.00
Location: Melbourne
Job published: 21-05-2025
Job ID: 52473

Job Description

Shhh... Can You Keep a Secret?

Specialist Helpdesk / Technician – Windows 10/11 Support

📍 Port Melbourne | ⏳ 12-Month Contract | 🔐 NV1 Clearance Required

Are you ready to take your tech support skills to the next level in a secure and highly respected environment? We’re looking for a Helpdesk/Support Technician to join the Brisbane-based IT team of a globally renowned organisation working at Secret and later Top Secret levels of security clearance.


🔑 Key Details

  • Initial 12-month contract, with strong potential for extension or permanent employment.

  • Port Melbourne location.

  • NV1 Australian Government Security Clearance required – Only open to Australian Citizens due to the nature of the role.


🚀 About the Role

As a key part of the helpdesk team, you’ll troubleshoot moderately complex systems within a Windows 10/11 desktop environment, assist with configuration management, and escalate issues to vendors when necessary.

You’ll ensure IT operations meet compliance standards, maintain documentation in line with policies, and respond to tasks via the IT Service Desk.


👤 About You

We’re looking for someone who brings a mix of technical know-how and great communication skills. You’ll ideally have:

  • 2–3+ years' experience in PC support (Windows 10/11).

  • Experience supporting networked PCs and Windows-based applications.

  • Familiarity with PC hardware and peripheral devices.

  • Exposure to Windows 11 is a bonus.

  • Certificate-level IT qualifications and 4+ years of related experience (or equivalent).

  • Strong communication skills and ability to work independently.

  • Eligibility to maintain NV1 security clearance.

  • A driver’s licence and willingness to travel to remote sites if needed.

  • Flexibility to assist with after-hours or on-call duties if required.


🌟 Why This Role?

Not only is this a fantastic opportunity to work in a secure, high-trust environment, but holding NV1 clearance also opens doors to a wide range of future roles. You’ll also have the chance to transition into a permanent position over time.


Interested?
Reach out to Steven at 📧 steven@theonset.com.au to find out more or apply now.