Job title: Customer Solution Architect
Job type: Permanent
Emp type: Full-time
Skills: customer success AWS
Salary type: Annual
Salary: AUD $180,000.00
Location: Sydney
Job published: 05-12-2024
Job ID: 45715

Job Description

The years not over yet, and if you are ready to supercharge your career in the renewable energy sector, this could be the role for you.

This cloud analytics platform is leading the charge in maximising global electricity networks, and achieve their scalability goals, they are searching for a Technical Implementation Manager. 

What’s in it for you?

  • Make a real impact on renewable energy projects
  • Enjoy a highly competitive salary and equity package
  • Benefit from a highly flexible, hybrid first working environment
  • Be the trailblazer as our first Solutions Engineer in a dynamic, venture-backed company

A day in your life will focus on blend of technical expertise, pre-sales support, and customer engagement:

  • Collaborate closely with Product, Customer Success, Engineering, and Sales teams, acting as the liaison between Sales and Tech teams.
  • Conduct technical discovery, design customised solutions, lead product demos, and manage Proof of Value (PoV) to demonstrate platform value from pre-sales through to pilot management.
  • Oversee pilot technical setup, integration, and customisation to ensure the platform meets customer needs.
  • Manage the handover to the Customer Success team, providing necessary documentation, context, and post-sales support.
  • Provide technical insights, assist with customised solutions, and capture customer feedback to offer actionable insights to the Product team.
  • Track pilot success metrics to maximise customer value and improve overall performance.

What You Bring to the Table:

  • Expertise in system integrations and API functionality
  • Someone from a solution engineer, solution architect, pre-sales engineer. background
  • Proficiency in SQL, data integration tools, and cloud platforms
  • 4+ years of experience in solution and sales engineering
  • Bonus: Industry experience in electricity, utilities, or energy technologies
  • Confidence in deploying technical solutions and communicating them to non-technical audiences


Apply directly or send your application through to Nidhi on nidhi@theonset.com.au for a confidential conversation.