Job Description

End User Support Technician / Helpdesk - 12+ Month Contract - Level 1 & 2

Sydney CBD | NV1 Clearance Required | Enterprise IT Environment

Ready to take your IT support career to the next level?

We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert, this role is for you.

What You’ll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

• Supporting enterprise IT devices, systems, and infrastructure

• Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware

• Installing, configuring, monitoring, and maintaining IT environments

• Managing incidents and service requests through ticketing systems

• Performing upgrades, preventative maintenance, and emergency support tasks

• Deploying software and hardware across user environments

• Supporting remote sites when required, as travel may be involved

• Assisting users with onboarding and IT orientation

• Contributing to technical documentation and process improvements

• Ensuring security and compliance standards are maintained

What We’re Looking For

Technical Skills & Experience

• 3-4+ years’ experience in Desktop / PC Support

• Strong experience supporting Windows 11 environments

• Experience with ITSM / ticket management platforms, with ServiceNow highly regarded

• Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet

• Exposure to enterprise IT environments and infrastructure support

• Strong troubleshooting and analytical skills

• Ability to work independently and manage competing priorities

• Certificate-level IT qualification or equivalent experience

About You

You’re someone who:

• Loves solving technical challenges

• Delivers exceptional customer service

• Communicates confidently with both technical and non-technical users

• Thrives in fast-paced environments

• Is proactive, adaptable, and eager to learn new technologies

• Enjoys being part of a collaborative, high-performing team

Security Clearance Requirement

Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.

Why This Opportunity?

• Long-term 12+ month contract with the opportunity for an ongoing or renewable contract

• Enterprise-scale technology environment

• Opportunity to work with global IT teams

• Varied and engaging technical work

• Supportive team culture

• Sydney CBD based and onsite

Apply Now

If you're an experienced IT Support professional looking for your next exciting contract opportunity, we’d love to hear from you.

Apply today or reach out to Christina at christina@theonset.com.au to find out more!