Job Description

Technical Product Owner – Contact Centre Technology 

My client is a global, ASX-listed enterprise software company that builds mission-critical monitoring software for call centre and customer contact centre technologies. Their observability products are used by some of the world’s largest organisations.

Their software helps enterprises understand and manage the performance of complex technology environments, particularly where reliability, uptime and user experience are critical. With a strong global customer base and long-standing market credibility, the business is now entering a new growth phase, with Product playing a central role in how they scale.

The Role

This is a delivery-focused, execution-heavy Technical Product Owner role working on call centre and communications observability products.

The product provides real-time visibility into enterprise communications environments, including voice, video, collaboration tools and contact centre platforms, helping organisations detect call quality issues, performance degradation and system failures before end users are impacted.

You’ll work closely with Product leadership and Engineering to translate strategy into clear, build-ready delivery, ensuring engineering teams have the detail, clarity and prioritisation needed to deliver high-quality outcomes in a complex, multi-vendor environment.

This role is ideal for someone who enjoys working at the intersection of product intent and technical execution, and who thrives in complex enterprise systems.

About You

You’ll likely bring:

• Strong experience as a Technical Product Owner, Senior Product Owner or similar

• Experience working on call centre or contact centre technology systems

• Strong experience in complex, technical or enterprise SaaS environments

• Proven ability to translate ambiguous ideas into clear requirements, user stories and acceptance criteria

• Comfort working sprint-to-sprint with engineering to clarify scope, manage dependencies and unblock delivery

• A pragmatic, detail-oriented and outcome-driven mindset

• Confidence operating in ambiguity and bringing structure where it does not yet exist

• Strong communication skills and experience working with globally distributed teams

• Experience with Unified Communications, collaboration platforms, contact centres or multi-vendor enterprise environments is helpful but not essential

Additional Details 

• Hybrid role, Sydney-based (3 days per week in office)

• Regular collaboration with teams across North America, Asia and Europe

• Some flexibility in hours required to support global engagement