Job Description

About the Role

Are you the kind of person who sees clunky IT processes and thinks, “There has to be a better way”? Do you thrive on using automation, smart tools, and modern systems to make tech experiences seamless and secure?

We are looking for a Systems Technician who is passionate about delivering outstanding internal technology experiences in a cloud-first, security-led environment. Based in Sydney, you’ll be the go-to person for all things IT on the ground, partnering closely with a distributed team to keep everything running smoothly. You won’t just support tech—you’ll set the standard for how it’s experienced.

Your Impact:

• Make Work Flow: Manage and optimise a modern workplace tech stack (think Okta, Jamf, Google Workspace, Slack) that just works—every time.
• Security from the Start: Champion Zero Trust principles, ensuring identity, access, and endpoints are airtight without being annoying.
• Automate Everything: Use scripting and smart tooling to streamline onboarding, device provisioning, access management and more.
• Support with Empathy: Rotate through the helpdesk and provide high-quality, human support—fast, friendly, and frictionless.
• Cross-Team Collaboration: Partner with people across engineering, product, and support to create a delightful and secure tech environment.
• Stay Curious: Explore and implement new tools that make hybrid work smarter, not harder.

What You Bring:

*****An absolute must is strong background in Apple device management, particularly with Jamf*****

• Hands-on experience with Identity Providers (Okta or Azure AD)
• Strong understanding of Zero Trust principles and how to apply them
• Practical knowledge of Google Workspace or Microsoft 365
• Confidence troubleshooting networks, VPNs, and endpoint issues
• A passion for automation and continuous improvement

Why You’ll Love It Here

• Impact: Your work shapes how people experience work—securely, smoothly, and with a smile.
• Growth Opportunities: With scale and expansion on the horizon, you’ll be set up to step into senior roles or specialist paths.
• Professional Development: Annual allowance to spend on training, conferences, gym, coaching—whatever fuels your growth.
• Purpose-Driven Culture: Join a business that's scaling fast, moving intentionally, and committed to doing things differently.

If you’re ready to bring creativity, curiosity, and technical excellence to a role that actually matters—this one’s for you.

Apply now, or contact Geri Condon at geri@theonset.com.au

Let’s build better tech experiences—together.