Job Description

This is more than just a job - it’s a chance to be part of a fast-moving, innovative startup in the insurance space. This business is committed to helping their employees grow, both personally and professionally.

As an Implementation Consultant, you’ll play a critical role in bridging the gap between our platform and our customers’ needs.

It's a great opportunity to combine your engineering expertise, technical prowess, and customer-facing skills to deliver tailored solutions that genuinely transform the clients' businesses.

What You'll Do

• Configure the platform to meet customer requirements, including data models, workflows, business rules, financial calculations, and document templates.
• Prepare and execute system and integration testing to ensure the delivered solution meets expectations.
• Analyse data conversion requirements, mapping and transforming data as needed.
• Facilitate discussions with technical and non-technical stakeholders, translating complex requirements into actionable solutions.
• Manage and resolve customer inquiries and issues throughout the project lifecycle.
• Create and maintain project documentation such as change requests, and project tracking reports.
• Collaborate with development teams to spec and design new features for the platform.

You'll likely transition into this role well if you have:

• A background in software engineering, or a coding background
• Experience configuring large and/or complex software packages.
• Knowledge of relational databases (SQL)
• Foundational Logic programming experience
• Proficiency in writing business requirements, process maps, and technical specifications.
• Familiarity with software development methodologies (Agile/Waterfall).
• Strong stakeholder management and customer-facing experience.

 If you’re looking for a role that combines technical implementation with customer impact, drop me a note: nidhi@theonset.com.au