A leading climate-tech startup is revolutionizing the real estate sector with their prop-tech platform, aiming to eliminate wasteful resources.

They are on the lookout for a Customer Success Specialist. With a mission to enhance and preserve the environment through tech solutions, the company is focused on scaling its SaaS offering by expanding its customer success function.

This is not remote, but is rather a hybrid Sydney based role, with work from home options. 

You will join a small, resourceful team where you won’t need to reinvent the wheel but will confidently leverage existing resources. Here’s what your day will look like:

• Customer Relationship Management: Build and maintain strong relationships with enterprise clients to ensure their success, drive product adoption, gather feedback, and secure contract renewals.
• Operational and Strategic Support: Contribute to customer success management plans, oversee third-party delivery partners, and support strategy development and process improvements to enhance customer satisfaction and operational efficiency.
• Upselling and Growth Initiatives: Identify and support up-sell opportunities, collaborate with marketing and sales teams on growth initiatives, and assist in developing case studies and supporting demonstrations.
• Technical Proficiency and Communication: Effectively communicate complex technical concepts (basic knowledge of APIs and integrations), manage multiple client engagements, and use internal resources to maximize growth and customer satisfaction.

Why you?

• Strong customer relationship management with 2-4 years prior customer success experience. 
• Prior experience working in a SaaS business
• Some knowledge of data integrations, APIs, and automation
• Experience in sustainability, energy, or building services sectors IoT or building systems is a bonus.
• Familiar with connectivity and productivity apps like Microsoft Teams, Hubspot CRM, Jira, and Notion.

This is a fantastic opportunity to join a no-ego company where team collaboration is a core value. You’ll benefit from working directly with experienced leaders, including the Customer Success Lead and the founder. This role offers a chance to genuinely impact environmental sustainability through a market-leading solution.

If this sounds like you, drop me a note at nidhi@theonset.com.au

Drive Innovation in a Dynamic, Multi-Site Environment

Are you an expert in designing, supporting, and managing complex cloud infrastructure, and do you love coaching, leading, and mentoring great people? Are you ready to elevate your career by driving the technology strategy for one of Australia’s coolest and most recognizable brands?

Why This Role?

This is your chance to join a forward-thinking company where technology plays a crucial role in delivering exceptional customer experiences. You’ll have the freedom to innovate, the opportunity to lead a team, and the chance to make a significant impact on a growing, national brand.

What We’re Looking For:

• Proven Leadership: You have a track record of managing high-performing teams and driving successful cloud and infrastructure projects in large-scale environments.
• Cloud & On-Prem Expertise: Strong experience with Azure and hybrid environments, coupled with expertise in virtualization technologies (e.g., VMware), containerization tools, and network architecture, including firewalls and load balancers.
• Comprehensive Knowledge: A solid understanding of both on-premises and cloud-based storage solutions (e.g., SAN, NAS, S3) and familiarity with identity and access management solutions.
• Payments & POS Systems Knowledge: Experience with payment systems and point-of-sale technologies is essential for this role.
• Automation & Security: Proven ability to streamline processes through automation, and deep knowledge of security frameworks like NIST and ISO, as well as compliance requirements such as GDPR and HIPAA.
• Innovative Mindset: You bring fresh ideas and a passion for leveraging technology to solve real-world challenges, focusing on creating scalable, efficient solutions.

Key Responsibilities:

• People: Build and manage a team of desktop, systems and network engineers as they drive efficiencies across close to 100 different locations.
• Cloud & Infrastructure Leadership: Oversee cloud platforms and infrastructure strategies, driving innovation while ensuring the reliability of both on-premise and cloud environments.
• POS & Payment Systems Expertise: Ensure the integration and optimization of POS and payment systems to support seamless transactions across diverse business venues.
• Strategic Management: Develop and execute strategies for your team, ensuring high availability, security, and scalability of infrastructure.
• Project Oversight: Lead key infrastructure and cloud projects, ensuring timely delivery and budget adherence while managing vendor relationships and technical partnerships.
• Security & Compliance Leadership: Ensure security protocols align with regulatory requirements, manage incident response, and drive the organisation's disaster recovery strategy.

This is a role where your expertise won’t just be valued—it will be instrumental in driving the company’s success.

Keen to know more? Hit the apply button or email me at geri@theonset.com.au or call me on 0404 183 291