Job ID:
59245
Published date:
03-03-2026
Summary
We’re hiring a Case Manager who will play a critical role in delivering outstanding migration support and driving improvements to the migration industry —working directly with clients, managing applications and helping shape the systems that scale our impact.
We’re looking for someone with legal training and a start-up mindset. Someone who takes full ownership of their work, thrives in ambiguity, and is laser-focused on making the migration journey radically better for clients. This role is perfect for a lawyer who wants to move into start-ups, as it’s an opportunity to utilise your legal experience whilst building a much broader operational skillset - as well as gaining exposure to an early stage business.
The Role (What You’ll Be Doing)
- Own the Client Journey: You’ll manage client communications, onboarding, task coordination, and application tracking across partner and skilled visa pathways.
- Deliver Excellent Outcomes: Work with Registered Migration Agents to prepare and review visa applications, complete government forms, and manage evidence gathering with a high attention to detail.
- Streamline and Systematise: Identify workflow bottlenecks and help implement tools and processes that improve speed, quality, and consistency.
- Support Growth Initiatives: Collaborate across the business—whether it's creating templates, helping with internal training, or refining email sequences.
- Wear Multiple Hats: You'll join a small team—so your role may flex into ops or growth where needed.
About You (Who You Are)
Must-Have
- A law degree, practising certificate and 1–3 years of experience working as a lawyer in any jurisdiction.
- 1–3 years of experience working in a start-up or early-stage, fast-paced environment.
- Demonstrated track record of outperforming peers in academic, professional, or extracurricular settings.
- A client-obsessed mindset—you consistently put client outcomes first, and use this to guide decisions and problem solving.
- High ownership and agency—you work autonomously, identify problems before they become blockers, and take pride in doing things well.
- Exceptional written and verbal communication skills.
- Strong organisational ability and attention to detail under pressure.
Nice-to-Have
- Experience in the migration or legal tech sector.
- Experience using tools like Hubspot, Notion, Slack.
- Interest in or knowledge of the Australian visa system (training will be provided).