Technical Product Owner – Collaborate
About IR
IR (Integrated Research) is an Australian based ASX listed company with operations in Asia, Europe and North America. IR provides observability products that offer real-time performance monitoring of technology infrastructure, including identifying points of failure or degradation. Some of the world’s largest companies trust IR to monitor their mission-critical technology, ensuring they can operate optimally each and every day.
Although IR’s legacy is long and prestigious, the company is now shifting into a growth phase, with Product at the heart of its new strategy. This means we’re building out our Product capability for scale and success.
We are now looking for a Technical Product Owner to work closely with our Product Director, Head of Product, Product Marketing and engineering teams to turn strategy into actionable delivery. This role will be critical in ensuring our roadmap translates into high-quality outcomes for customers.
What is Collaborate
Collaborate is IR’s communications observability product.
Collaborate allows customers to observe the end-to-end performance of their communications infrastructure, including voice calls, video conferencing, collaboration tools and contact centre platforms. It provides visibility across complex, multi-vendor environments, including technologies from Cisco, Microsoft, Avaya and others.
Collaborate is used by enterprises and service providers to detect call quality issues, performance degradation and system failures across their communications environments before end users are impacted.
Collaborate does not replace communications platforms or contact centre technology. It provides visibility, insight and intelligence across existing systems and vendors.
The Role
This is a delivery-focused, execution-heavy Technical Product Owner role.
You will work closely with the Product Director, Head of Product, Product Marketing and Engineering to translate product strategy and roadmap intent into clear, build-ready delivery for the Collaborate product.
This role exists to bring clarity, structure and momentum to complex, technically rich product work, ensuring engineering teams can execute with confidence and quality.
What You’ll Be Responsible For
- Translating product vision and roadmap into detailed, actionable user stories, requirements and acceptance criteria
- Owning and prioritising the product backlog, balancing customer value, technical feasibility and delivery constraints
- Working sprint-to-sprint with engineering to clarify scope, answer questions and unblock delivery
- Collaborating closely with Product leadership, Design and Engineering to ensure work is well-defined and achievable
- Engaging with Sales, Customer Success and customers to incorporate real-world feedback into delivery
- Managing dependencies across complex, multi-vendor communications environments
- Supporting go-to-market readiness for releases in partnership with Product Marketing
- Championing strong Agile delivery practices and continuous improvement
What Will Help You Succeed
- 6+ years’ experience as a Technical Product Owner, Senior Product Owner or similar role
- Strong experience working in complex, technical or enterprise SaaS environments
- Proven ability to translate ambiguous ideas into clear requirements and delivery artefacts
- Comfort working closely with engineers on deeply technical problems
- A pragmatic, outcome-driven mindset with high attention to detail
- Confidence operating in ambiguity and bringing structure where it does not yet exist
- Strong communication skills and the ability to work with global teams across time zones
- Experience with Unified Communications, contact centres, or large-scale enterprise platforms is helpful but not required.
Important to know
- This is a hybrid role with 3 days a week in our Sydney CBD office
You will be actively engaging with teams in North America, Asia and Europe, which means flexible hours might be required some days to have overlap and engagement (we’re mindful of work and life balance and will work through what this could look like for you)