Job Description
We're seeking a senior Collaboration specialist to lead pre-sales, solution design and customer engagement across Microsoft Teams, Cisco Webex and Contact Centre technologies.
This is a customer-facing role focused on shaping modern workplace strategies, designing innovative communication solutions and acting as a trusted advisor to enterprise clients.
What You'll Do
- Lead technical pre-sales engagements across Teams Calling, Webex Calling, Contact Centre and UC solutions
- Translate business requirements into scalable, outcome-driven collaboration solutions
- Own solution design, proposals, workshops and technical presentations
- Partner with sales teams to identify opportunities and grow strategic accounts
- Provide technical leadership throughout the solution lifecycle, from discovery to implementation
- Build strong relationships with customers, vendors and technology partners
- Influence collaboration strategy, innovation and future service offerings
What You'll Bring
- 8+ years' experience in IT, Telecommunications or Collaboration technologies
- Deep expertise in Microsoft Teams, Cisco Webex, SIP and Contact Centre platforms
- Strong pre-sales, consulting and stakeholder engagement experience
- Ability to communicate complex technical concepts to both technical and executive audiences
- Experience with cloud telephony, SBCs and modern workplace technologies
Highly Regarded
- Microsoft Teams and Cisco Collaboration certifications
- Managed Services experience
- Exposure to AI-powered voice or contact centre technologies
This is an opportunity to combine technical depth, customer engagement and strategic influence while helping organisations modernise how they communicate and collaborate.
russell@theonset.com.au / 0438984265