Job title: L2 Network Engineer
Job type: Permanent
Emp type: Full-time
Skills: L2 Network Engineer
Salary type: Annual
Salary: negotiable
Location: Makati Philippines
Job published: 16-04-2024
Job ID: 39070

Job Description

Ready to elevate your career to new heights? Dive into the dynamic world of Network Support as a Level 2 Engineer!

About The Company:

They are at the forefront of the tech industry, dedicated to weaving robust network, cyber and cloud solutions that stand the test of time and demand

About the role …

You will join a team of accomplished professionals as a Level 2 Network Engineer, leading the charge in managing and enhancing LAN & WAN network infrastructure. Dive into dynamic challenges, untangle complexities, and deliver unparalleled service excellence. If you excel in fast-paced environments and are passionate about cutting-edge networking technologies then read on to learn more about this exciting opportunity.

Why You'll Love Working There:

  • Work-Life Harmony: Flexible arrangements that allow you to blend your work and personal life smoothly.
  • Growth and Learning: Dive into a sea of learning opportunities, aiming for certifications that will elevate your expertise.
  • Comprehensive Benefits: From transportation to meals, communication allowances, and family-inclusive health insurance, they have got you covered.
  • A Culture of Care: Like a tight-knit community, this organisation look out for each other, celebrating successes and supporting through challenges.

What will you do?

  • Technical Escalation Expertise: Serve as the go-to technical escalation point for the Service Desk and Network Operations Centre, adept at troubleshooting complex network issues with precision and efficiency.
  • Cross-Functional Collaboration: Collaborate seamlessly with cross-functional teams, clients, and third-party support partners to facilitate the smooth integration of client network systems, ensuring interoperability and optimal performance.
  • Incident Support Leadership: Take on a pivotal role in incident support and troubleshooting, swiftly responding to outages and network incidents with a combination of technical expertise and strategic problem-solving.
  • Configuration Management and Security: Proactively maintain and upgrade network configurations, implementing changes to enhance reliability and security of network devices, safeguarding critical assets against potential threats and vulnerabilities.
  • Continuous Service Improvement: Drive continuous service improvement initiatives by providing insightful operational reports, analyzing trends, and offering strategic insights to enhance the overall efficiency and effectiveness of network operations.

Who You Are

  • Communication Skills: Demonstrate impeccable communication skills to effectively convey complex technical information and ideas to diverse audiences.
  • Certification: Hold a minimum active CCNA certification, supported by deep knowledge and practical experience in network engineering, demonstrating a commitment to ongoing professional development and excellence in the field.
  • Ticketing Systems Proficiency: Bring experience in working with ticketing systems, adept at managing tickets within specified SLAs, ensuring timely resolution and efficient incident management.
  • Escalation Bridge Participation: Demonstrate a track record of joining and contributing effectively to escalation bridges, leveraging expertise to address critical issues with urgency and precision, ensuring swift resolution and minimal impact on operations.
  • Network Expertise: Exhibit proficiency in SD WAN and Firewalls of any brand, with hands-on experience across various vendors, showcasing deep technical knowledge and practical skills in network design, implementation, and optimization.
  • Attitude/Personality: Possess a positive attitude and a collaborative spirit, thriving within team dynamics while maintaining professionalism and integrity in all interactions.
  • Adaptability: Showcase a natural ability to quickly grasp new concepts and technologies, coupled with resourcefulness in problem-solving, enabling seamless adaptation to evolving challenges and environments.

Interested to hear more about this role? Apply here, or contact Katie on +63995-585-4030 or email kathlene@theonset.com.au