Customer Success Manager
Now is the time to join this extremely high performing with Co-Founders in the Forbes 30 Under 30 list.
As a multi-award-winning technology start-up with a mission to empower anyone to build software and rapidly digitising world, we need a technical curious CSM to join a growing team to support customers like PwC, Telstra, Allianz and Coca-Cola.
We are looking for someone who is passionate about technology, and even more passionate about using that technology to make a difference. You will need to be able to pick up technical concepts quickly, have great communication & relationship management skills, and be able to influence & engage customers effectively.
As a Customer Success Manager, you will be responsible for delivering the best post-sale experience possible for our customers and ensuring their success.
Your work will involve onboarding customers, helping customers adopt the platform effectively, training, providing services to help them build & deploy solutions, providing ad hoc support, helping develop customer success best practices and also helping in pre-sale trials & workshops from time to time.
3+ years of experience in providing product support or related activities
Experience facilitating solution scoping, design and requirements gathering workshops
Strong interpersonal skills and can effectively communicate on both technical and non-technical topics.
Above all else, you are a CSM with a fun, positive and collaborative attitude towards work and love to take ownership of everything you do.