Job title: Customer Success Manager
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: AUD $143,000.00
Location: Sydney
Job published: 26-11-2021
Job ID: 36467
Contact name: Dan O'Donnell, Suzanne Waterlander
Phone number: +61414771670, +61414584770
Contact email: dan@theonset.com.au, suzanne@theonset.com.au

Job Description

Customer Success Manager

 

Now is the time to join this extremely high performing with Co-Founders in the Forbes 30 Under 30 list. 

As a multi-award-winning technology start-up with a mission to empower anyone to build software and rapidly digitising world, we need a technical curious CSM to join a growing team to support customers like PwC, Telstra, Allianz and Coca-Cola.

 

The Role

 

We are looking for someone who is passionate about technology, and even more passionate about using that technology to make a difference. You will need to be able to pick up technical concepts quickly, have great communication & relationship management skills, and be able to influence & engage customers effectively. 

 

As a Customer Success Manager, you will be responsible for delivering the best post-sale experience possible for our customers and ensuring their success. 

Your work will involve onboarding customers, helping customers adopt the platform effectively, training, providing services to help them build & deploy solutions, providing ad hoc support, helping develop customer success best practices and also helping in pre-sale trials & workshops from time to time.

 

About you

 

  • 3+ years of experience in providing product support or related activities

  • Experience facilitating solution scoping, design and requirements gathering workshops

  • Strong interpersonal skills and can effectively communicate on both technical and non-technical topics.

 

Above all else, you are a CSM with a fun, positive and collaborative attitude towards work and love to take ownership of everything you do.