Job Description

We're seeking a senior Collaboration specialist to lead pre-sales, solution design and customer engagement across Microsoft Teams, Cisco Webex and Contact Centre technologies.

This is a customer-facing role focused on shaping modern workplace strategies, designing innovative communication solutions and acting as a trusted advisor to enterprise clients.

What You'll Do

• Lead technical pre-sales engagements across Teams Calling, Webex Calling, Contact Centre and UC solutions
• Translate business requirements into scalable, outcome-driven collaboration solutions
• Own solution design, proposals, workshops and technical presentations
• Partner with sales teams to identify opportunities and grow strategic accounts
• Provide technical leadership throughout the solution lifecycle, from discovery to implementation
• Build strong relationships with customers, vendors and technology partners
• Influence collaboration strategy, innovation and future service offerings

What You'll Bring

• 8+ years' experience in IT, Telecommunications or Collaboration technologies
• Deep expertise in Microsoft Teams, Cisco Webex, SIP and Contact Centre platforms
• Strong pre-sales, consulting and stakeholder engagement experience
• Ability to communicate complex technical concepts to both technical and executive audiences
• Experience with cloud telephony, SBCs and modern workplace technologies

Highly Regarded

• Microsoft Teams and Cisco Collaboration certifications
• Managed Services experience
• Exposure to AI-powered voice or contact centre technologies

This is an opportunity to combine technical depth, customer engagement and strategic influence while helping organisations modernise how they communicate and collaborate.

russell@theonset.com.au / 0438984265