Job Description

With embedded design, engineering, and product capability, this consultancy tackles complex, high-value transformation work across energy, retail, healthcare, BFSI, and the public sector. You'll join an established transformation and leadership team delivering impactful work that builds long-term client partnerships.

This is a senior, client-facing role where you'll lead sales strategy and steer delivery from insight to execution. You'll directly influence the firm’s go-to-market approach and expand your leadership profile within a broader portfolio environment.

The business is redefining customer experience and service transformation for Australia’s mid-market enterprises.

Key opportunities include:

• Leading major accounts and delivering CX and service transformation programs ($250k–$1.5M)

• Turning operational and customer pain points into practical, design-led service models

• Originating and closing new consulting engagements while mentoring others to do the same

• Owning strategic accounts, crafting pursuit strategies, and negotiating commercial terms

• Collaborating with platform, data, and product teams to deliver end-to-end solutions

• Elevating market presence via thought leadership and C-suite advocacy

What you’ll need:

• A strong background in customer or digital transformation consulting

• Deep CX strategy skills — journey mapping, blueprinting, and operating models

• Proven ability to lead and close complex, multi-capability transformation deals

• Executive presence and credibility with mid-market enterprise clients

• A seller–doer mindset with confidence post-sale to steer delivery

• Leadership qualities that bring structure, energy, and commercial rigour

About the company:

A digital consultancy focused on customer experience transformation, spanning service design, mobile engineering, and platform development. Acquired in 2024 by a private equity portfolio of complementary digital firms across AI, analytics, tech delivery, and talent — unlocking unique opportunities to partner across the group and win strategic deals.

Apply now.