Job title: Customer Success Manager
Job type: Permanent
Emp type: Full-time
Industry: SaaS
Salary type: Annual
Salary: AUD $137,500.00
Location: Sydney
Job published: 14-01-2022
Job ID: 36577
Contact name: Dan O'Donnell, Suzanne Waterlander
Phone number: +61414771670, +61414584770
Contact email: dan@theonset.com.au, suzanne@theonset.com.au

Job Description

Join a talented team of experts dedicated to helping customers get the most value out of their Marketing Technology suite.  You'll be part of one of the fastest growing businesses in the region with YoY growth of more than 100%.  Australia and New Zealand’s most innovative brands have chosen to work with this business to drive cutting edge customer experiences. 

The product you'll work with punches above its weight challenging global technology giants on the daily, winning market share and delivering exceptional results. 

If you're a passionate Customer Success Manager who has a curiosity for technology and an ability to solve problems, this could be the role for you.

Your responsibilities:

  • Dedicated contact for strategy, product training, and platform questions
  • Lead and inspire customers to personalise their marketing programs, while simultaneously driving business outcomes for ROI.
  • Own customer relationships from implementation onboarding to ongoing product adoption across multiple departments, stakeholders, and business users.
  • Analyse customer use-cases and recommend market/vertical best practices for optimise product usage and adoption 
  • Work with commercial account owners to ensure successful renewals and upsells.
  • Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users.
  • Gather product feedback to contribute to product development. 

About you:

  • 5 years+ experience managing complex enterprise and/or scale-up accounts at a SaaS company
  • You're a confident communicator and build relationships quickly
  • You’re known for being a team player and collaborator
  • You have a high level of intellectual curiosity
  • You have strong technical domain knowledge with SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
  • Project management experience is highly regarded

You'll get to work with a really solid team of digital professionals in a new, convenient outer Sydney CBD space with phenomenal harbor views, meditation rooms and all of the usual perks.

If you would like to know more about this role please contact Dan O'Donnell or email me at dan@theonset.com.au

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