Job title: Customer Success Manager
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: AUD $143,000.00
Location: Sydney
Job published: 26-11-2021
Job ID: 36467
Contact name: Dan O'Donnell, Suzanne Waterlander
Phone number: +61414771670, +61414584770
Contact email:,

Job Description

Customer Success Manager


Now is the time to join this extremely high performing with Co-Founders in the Forbes 30 Under 30 list. 

As a multi-award-winning technology start-up with a mission to empower anyone to build software and rapidly digitising world, we need a technical curious CSM to join a growing team to support customers like PwC, Telstra, Allianz and Coca-Cola.


The Role


We are looking for someone who is passionate about technology, and even more passionate about using that technology to make a difference. You will need to be able to pick up technical concepts quickly, have great communication & relationship management skills, and be able to influence & engage customers effectively. 


As a Customer Success Manager, you will be responsible for delivering the best post-sale experience possible for our customers and ensuring their success. 

Your work will involve onboarding customers, helping customers adopt the platform effectively, training, providing services to help them build & deploy solutions, providing ad hoc support, helping develop customer success best practices and also helping in pre-sale trials & workshops from time to time.


About you


  • 3+ years of experience in providing product support or related activities

  • Experience facilitating solution scoping, design and requirements gathering workshops

  • Strong interpersonal skills and can effectively communicate on both technical and non-technical topics.


Above all else, you are a CSM with a fun, positive and collaborative attitude towards work and love to take ownership of everything you do.

Apply with seek Apply with linkedin
File types (doc, docx, pdf, rtf, png, jpeg, jpg, bmp, jng, ppt, pptx, csv, gif) size up to 5MB
File types (doc, docx, pdf, rtf, png, jpeg, jpg, bmp, jng, ppt, pptx, csv, gif) size up to 5MB